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MaggieLee-7170b's avatar
MaggieLee-7170b
Community Member
24 hours ago

Get the activation links in account invitations

One of the biggest chellenges we face is not knowing whether our learners have received their training invitations. Currently the only way to confirm that a learner has received the invite is checking if they are in the user list. However, some customers have raised complaints about not receiving their invitations, the only thing we can do is to repeatedly resend the invite.

I understand that some mail servers may seem the invitation as spam or junk, or user accidentally deleting the invitation, skip emails sent from a platform name instead of the vendor’s name, or even claiming they never received it to avoid the training requirement.

Would it be possible to allow administrators to get the activation link in the invitation without using API? Therefore we can send the activation link directly with our mail address. Adding this feature would be extremely helpful, and I hope you really can consider it.

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