Forum Discussion
Get the activation links in account invitations
One of the biggest chellenges we face is not knowing whether our learners have received their training invitations. Currently the only way to confirm that a learner has received the invite is checking if they are in the user list. However, some customers have raised complaints about not receiving their invitations, the only thing we can do is to repeatedly resend the invite.
I understand that some mail servers may seem the invitation as spam or junk, or user accidentally deleting the invitation, skip emails sent from a platform name instead of the vendor’s name, or even claiming they never received it to avoid the training requirement.
Would it be possible to allow administrators to get the activation link in the invitation without using API? Therefore we can send the activation link directly with our mail address. Adding this feature would be extremely helpful, and I hope you really can consider it.
Hi MaggieLee-7170b,
Thanks for reaching out and sharing this challenge with our team!
Once a learner has been invited, you can manage their invitation on the Pending tab. From there, you can resend the invitation email or delete them from the list. I can see how sending an activation link directly from your email may be helpful, and I've shared this request with our developers. We'll update you with any news we receive!
Thank you for the reply. Please strongly consider adding this feature in future developments, it’s super frustrating not being able to confirm whether our learners have actually received the invites.
