Reach 360
35 TopicsReach 360: An Introduction to Zapier and Reach 360
Reach 360 is a flexible, cost-effective distribution tool to deploy your e-learning content and reach more learners, directly. Zapier lets you connect and sync data between thousands of other web services to automate your day-to-day tasks and build workflows between apps that otherwise wouldn't be possible. Together they can make your Reach 360 experience even better. Here’s how to get started. Note: Zapier integration isn’t available for EU Data Center region customers at this time. About Zapier Zapier uses automated connections, called Zaps, that you set up in minutes with no coding. Each Zap has one app as the Trigger, where your information comes from and which causes one or more Actions in other apps, where your data gets sent automatically. You can sign up for a Zapier account here: https://zapier.com/apps/reach/integrations. Connecting Reach 360 and Zapier You'll be prompted for an API key when you connect Zapier to your Reach 360 account. Learn more about how to generate API keys here. Once you've generated a new API key to connect Zapier, you'll be able to use the available instant triggers and actions to create all kinds of workflows as shown below Available Instant Triggers You can use these events to trigger actions in your Zaps. Course Completed - when a learner completes a course User Created - when a user is added to your Reach 360 account Enrollments Created - when users or groups are enrolled in a course or learning path Available Reach 360 Actions Currently, you can perform these Reach 360 actions with Zapier: Create invitations—invite learners to join your Reach 360 account Search invitations—find pending invitations by email address Search users—find existing users by their email address We’ll continue to add additional actions over time and post them here when they become available. Zap Examples In Zapier, you can combine the above actions with your favorite apps to create Reach 360 flows like this: Create Reach 360 invitations from new BambooHR employees Invite new Shopify customers to Reach 360 accounts Invite new Microsoft Teams members to join Reach 360 accounts Award credentials in CertifyMe for newly completed Reach 360 courses Email Startquestion evaluation surveys after new Reach 360 courses are completed Create Reach 360 invitations when SimplyHired applications are updated Create Reach 360 invitations from new Typeform entries Send Slack messages when Reach 360 courses have been submitted for review Create credentials in Accredible Certificates for new Reach 360 course completion Create Reach 360 invitations from new starters in People HR Create Reach 360 invitations from new Stripe customers Create Reach 360 invitations from new spreadsheet responses in Google Forms These are all just templates from which you can build your perfect Zap.729Views0likes0CommentsReach 360: Manage Your Account Settings
The Settings section of the Manage tab is where admins can modify account-wide settings like organizational information, company logo, notification emails, custom fields, and more. Let's go through each tab. Account Learner Notifications Registration Account The account tab is where you make changes to company info and account-wide settings. Upload Logo Click the Upload Logo button to choose an image from your computer to use as your account logo. Just like that, your logo is updated throughout Reach 360 and at the top of all emails. Pro Tip: Before you upload, make sure you remove as much whitespace as possible from around your logo before uploading the image. Your image should be about 35px high. If you’re using a transparent background, your image file should be saved as a PNG. Company Name and Time Zone Enter your company name and time zone. Due dates are based on the time zone you enter here. Tip: Completion certificates use the name you enter in the Company Name field. Brand Color Select the default accent color for your account with Brand Color. Either select one of the default colors or choose your own (or enter the RGB value) in the color selector that appears when you click Custom. You'll see the selected color across Reach 360 in your logo, buttons, even the favicon. URL If you're an owner, you'll see the option to use a Reach 360 subdomain or a custom domain of your choosing. This allows you to change your Reach 360 subdomain. This URL is where users access your site. If you change your subdomain, users accessing the previous subdomain are automatically redirected to your new subdomain for thirty days. After thirty days, the previous subdomain is released and can be reused by anyone. Subdomains can only contain letters, numbers, and hyphens. Note: The URL for U.S. subscribers ends with reach360.com . For EU subscribers, it ends with reach360.eu . Custom Certificates Customize training certificates and manage existing custom certificates by clicking Manage Certificates. These certificates can be assigned as the default certificate for all new training or assigned to specific training. API Keys Generate and manage already-generated API keys to use with the Reach 360 API. SSO If you're the account owner, you can enable SSO for your Reach 360 learners. Learner Notifications The system sends default emails to notify learners when they register, when training is coming due, and when training is overdue. You can send a preview of the current message to your email by clicking Send me a Preview. You can also customize the subject and body of the email by clicking Edit content. Note: Default reminder emails are sent in the learner's selected language. Preview emails are always sent in English. Editing Learner Notifications Select Manage > Settings > Learner Notifications and, in the appropriate section, click Edit content. Enter text in the Subject field to customize the subject line of the auto-generated email. In the Body field, enter text to customize the body of the email. Click Save Changes to commit the changes. Click the Back to link to return to the Settings tab. For welcome emails, the name and email of the admin that generated the invitation are automatically included below the customized welcome email text. For training reminders, you can use the following dynamic variables in your email templates to personalize and add details specific to each recipient: [learner_name] to add the recipient's name [course_name] to add the course name [due_date] to add the due date Neither the Subject nor the Body field has a character limit. Note: Only new users invited from Reach 360 receive customized emails. Customized emails are sent in the language written. Modifying Email Reminders Learners receive notification emails when they're enrolled in or complete training. They also receive reminders when a due date is pending or training is overdue, when applicable. Email reminders can't be disabled, but they can be customized. Use the Email Reminders section to preview the notifications sent to learners or modify the time period and frequency of reminders. Previews are sent to your registered email address. Note: Any modifications apply to emails only. Changes made here do not affect the timing of Slack or Teams notifications. Registration Self-Registration Enable or disable the option for users to register themselves as learners on your account and customize your self-registration page. Learn more about how this works. This option must be selected to enable group self-registration and direct content sharing. Custom Learner Profile Fields Use custom learner profile fields to collect additional information from learners when they register for your site. This is the page registrants see after verifying the email they provided when clicking an email invite or self-registering. Click Manage Fields to see the custom fields that are currently defined or to add new fields. To add a new field, click Create New and select Text or Drop-down. For text fields, enter a label and an optional description. For drop-down fields, add options for learners to choose from (options display in the order in which they're entered). Click Create when you're finished. Preview how the field looks by clicking the registration page link in the section description (the preview page isn't clickable). Pro Tip: Want to add a learner profile value for existing users? Once you've created the field, you can manually add the value to individual user records or make bulk changes via CSV. Learner profile fields are visible on individual learner records. Add or edit responses on the Manage > People tab by expanding individual records and clicking the edit icon in the Learner Profile section. You must enter values for all required fields to save your changes. To modify or delete a field, hover over it, click the icon that appears, and select Edit or Delete. When you delete a custom field, all user data associated with that field is also deleted. Adding a custom learner profile field with the same name as one that's been previously deleted doesn't restore previously entered data. Delete individual drop-down options by hovering over the option and clicking the X that displays. Note: Custom field labels and drop-down options must be 50 characters or fewer. Descriptions can have up to 120 characters. Learner entries are restricted to 200 characters or fewer. You can't have more than 200 options for a drop-down field.1.4KViews1like0CommentsReach 360: Mask Your Account in a Custom Domain
You can already customize your subdomain in Reach 360, but what if you want to take things to the next level with a completely custom domain that you already own? It's as easy as adding a couple of records to your domain name system (DNS) provider and then pointing your Reach 360 account to your new address. Once you've added your records to your DNS provider and everything is set up in Reach 360, traffic from your subdomain redirects to your new custom domain. Your original subdomain is preserved (unlike when you change your subdomain). If you ever stop using your custom domain, your Reach 360 address will revert to your original subdomain. Creating a CNAME Record Enter Your Domain Address Step 1: Creating a CNAME Record Before you can add your custom domain to your Reach 360 account, you’ll need to add a CNAME record to your DNS records. This is the hostname you’ll use to mask your Reach 360 site’s name. Depending on where your Reach 360 data is stored, the CNAME record should follow this formula, including the dot after your hostname: U.S. Data Center your custom hostname. 60 IN CNAME custom.reach360.com. EU Data Center your custom hostname. 60 IN CNAME custom.reach360.eu. For example, if you wanted the hostname for your current Reach 360 site, glivy.reach360.com , to instead be learn.glivy.com , you would create a CNAME record in your DNS records that looked like this: U.S. Data Center learn.glivy.com. 60 IN CNAME custom.reach360.com. EU Data Center learn.glivy.com. 60 IN CNAME custom.reach360.eu. The steps to create a CNAME for your site will vary depending on your domain provider but, generally, you’ll need to add the CNAME directly to your DNS records. Contact the site where you registered your domain name if you need additional assistance. Note: Custom domain masking works only with web addresses that contain at least third-level domains. For example, learn.glivy.com and www.glivy.com are compatible, while glivy.com is not. Step 2: Enter Your Domain Address Once you’ve set up your CNAME record, it’s time to make the switch! If you’re an owner, navigate to Manage > Settings. Under URL, select Use my own domain, enter your custom domain URL, and click Submit. Click Confirm to complete the redirect from your current Reach 360 subdomain to your new custom domain. Once we validate your custom domain, we’ll send an email to everyone in your account notifying them of the change. If you want to return to your original subdomain after the redirect is complete, click Change and select Use a Reach 360 domain. Note: If you wish to use a different custom domain URL after you've already set a custom domain, you must first switch back to your original subdomain before you make any DNS changes. Once you've switched to a Reach 360 subdomain, repeat the steps above.2.1KViews0likes0CommentsReach 360: Manage Users
The People section of the Manage tab is where you create groups, add learners, and more. Keep reading to learn more. Manage the User List Invite Users Manage Pending Invitations Modify Users Delete Users Manage the User List The Users tab lists learners, admins, reporters, and managers who've accepted an invitation to train on your Reach 360 site. You can search by name or email address with the search bar and filter the results by user role or group. You can also sort the list by when each user was last active with the Last Activity column. Self-registered users are denoted with a Self-Registered tag. Click Export to download a spreadsheet containing the name, email, last active session, role, and group membership of each user (the exported file will reflect any filters you've applied to the list). You can invite all user roles from within Reach 360. You can also invite admins, managers, and reporters via Articulate 360 Teams. Learn more about which tasks each type of user can perform in Reach 360 here. Invite Users To invite a user to your organization, click the Add Users button. Type the email where you want the user’s invitation sent and press Enter. Once you’ve added a user, you can select their role from the drop-down list. You can also add them to groups as they’re added to the list. Alternatively, you can assign all users in the invite list to the same groups using the menu in the upper right. Keep adding email addresses and choosing roles and groups as needed (users are added as learners by default). Then click the Add button to send an email invitation to everyone you’ve added. You can also bulk-import learners with a CSV spreadsheet or invite new users when adding members to a group. Admins, managers, and reporters can also be added from the Articulate 360 Account Management Console. Manage Pending Invitations Once a user has been invited, you can manage their invitation on the Pending tab. From here, you can resend the invitation email or delete them from the list. You can also select some or all of your pending invites and resend or delete them in bulk. Self-registered users are denoted with a Self-Registered tag. Once you delete a pending invitation, the user can't use the existing email link to join—you’ll have to invite them again. You can also export the list of pending users to a CSV file. Modify Users Once a user has accepted their invitation, they’re added to the Users tab. Click an entry to change a user’s name or role or to manage their group enrollment. Select the edit icon to edit only a user’s first or last name. You can add users to any existing groups by clicking Groups and selecting them from the pop-up window that displays. You can quickly remove a user from a group by hovering over the group they belong to and clicking the X. Modifying Admin, Manager, or Reporter Roles Reach 360 learners aren't required to have Articulate 360 profiles when accessing Reach 360; however, admins, managers, and reporters are. When changing a user who's only had a learner role to any other role, they must first create an Articulate 360 account via the link in the invitation sent to their registered email. Until this is complete, you'll have to delete the pending invitation before changing their role again. Admins, managers, and reporters can't be converted to learners. To make an existing admin, manager, or reporter a learner, you must first delete the user and then re-invite them using their same email address. Delete Users Remove a learner by clicking Delete User and confirming the action. Their activity history remains available on the Reports tab after they've been deleted. After a user has been deleted, they can be re-invited using their same email address to retain their course progress. Admins, managers, or reporters deleted are also removed from the Articulate 360 Account Management Console. Bulk Delete Users You can bulk delete learners by selecting the checkbox at the top of the name column. This selects all user records on the current page. If you don't want to select all users in your organization, you can filter by group and user role. To select all users in the current filtered list, not just those on the current page, click the Select all ## users message, where ## is all user records in the current filter. Then click Delete Users and confirm the action.1.9KViews0likes0CommentsReach 360: Manage Self-Registration
Free up admin time and give new learners easy access to your training content by generating a link that directs to a self-registration landing page. You can also have learners sign up and be added automatically to a group of your choosing. Enable Self-Registration Customize Self-Registration Create Group Self-Registration Links Disable Self-Registration Enable Self-Registration To enable self-registration, follow these steps: Select the Manage tab and click Settings. Toggle self-regisration to On. Click Save Changes. Click Download QR Code to download an image file of the QR code and Copy Link to copy the URL. Please note, existing users can't use the self-registration page. The link takes registrants to a landing page where they enter their email. If you've uploaded a logo and selected a brand color in your account settings, they're reflected here. Once learners click Create Account, Reach 360 sends an email invitation as if you'd manually invited them. Once they complete registration, they'll appear under the Users tab with a Self-registered tag. Self-registered users are invited as learners. Prior to them creating their account, you can manage their invitation as you would any pending user. These users also have the Self-registered tag. The auto-generated links are valid for new registrants only if self-registration is enabled in Settings. Customize Self-Registration Customize the header and body text of your self-registration page from the settings tab. With self-registration enabled, click Customize Page. Enter your title and body text in the appropriate fields. A preview displays on the right. Title text can be up to 100 characters, body text up to 600. Click Save to commit the changes. Click the back arrow to return to the settings tab. You can also gather additional information from registrants by using custom learner profile fields. Create Group Self-Registration Links One of the best ways to get learners into training quickly is by assigning them to groups. When a user is part of a group, they're automatically enrolled in all training that the group is enrolled in. Once self-registration is enabled for your account, you can create self-registration links that automatically add new and existing learners to a specific group. On the group tab, hover over an entry in the list and click Add a self-registration link. Click the Share icon. Click Copy to copy the URL and Download QR Code to download an image file of the QR code with the same name as the group. When learners use the generated link, they're automatically added to the associated group. These links are valid as long as self-registration is enabled on your account. Note: If you're using SSO, self-registration isn't available for groups you manage via your IdP. Disable Self-Registration To disable self-registration for a specific group, delete the links by clicking the trash can icon. To disable self-registration for your entire account, toggle self-registration to Off on the Settings tab and click Save Changes. You'll no longer be able to generate group self-registration links or customize your self-registration page. In both cases, users can still complete their account registration if they've used the provided links and generated an email invitation. Note: If you re-enable self-registration, non-group registrants will have to use the new auto-generated links. The previous links will no longer be valid. Group self-registration links remain valid. If learners have a problem with a group link after the feature was disabled and re-enabled, ask them to clear their browser's cache.3.2KViews0likes0CommentsReach 360: View Active Learner Usage Reports
At a glance, see how many active learners have logged into your Reach 360 account. The Active Learner Usage tab lists the number of active learners for your account on a month-by-month basis for the current billing term. What is an active learner? Reach 360 is tailored to your needs with flexible pricing based on your number of active learners. Each unique learner with training activity in a 30-day period after your annual term starts counts as an active learner, with the additional days included in the final period. That means a learner becomes an active learner only when they begin the first lesson of a course or take a microlearning. Viewing a course or learning path summary without starting the training doesn't count as a training activity. They don't have to complete the training to be counted as an active learner. The current active learner count for your subscription is available on your Teams dashboard. At the top of the report, you can select from multiple billing periods (if available), filter by group, and check at a glance how many learners have been active in your account in relation to your total number of annual seats. Each report entry lists the number of active learner seats used for the period and a cumulative total of all seats used for the year. Note: Unlike activity reports, this report does log activity under a 10-second duration.392Views0likes0CommentsReach 360: Manage Your Learner Profile and Settings
Your profile, by default, displays your initials. Clicking the icon gives you access to profile settings. Here, you can upload a picture, select your default language, change your name, and update your email address. Note: If your role is something other than learner, your Reach 360 profile is read-only. Make changes to your profile in the Articulate 360 account management console. Learners who create an account with Google Authentication can't modify their e-mail address. If your account is managed via SSO, you'll need to contact your Reach 360 admin to make changes. We take security seriously at Articulate. That’s why we send an email to your new address to verify changes before updating your profile. To reset your email or password, we send a link to your verified email address with the steps you’ll need to complete. Tip: Passwords must contain at least 8 characters, including a lowercase letter, an uppercase letter, and a number. Your name can't be part of your password. Trying to delete your learner account? Please reach out to your training manager to be removed from training. You can request that we delete your personal information by submitting a case here. Update Your Profile Photo Learners, replace the default profile icon with your own picture by clicking Upload Photo and selecting an image you’d like to use. Use the zoom slider and move the picture until your image fits in the profile photo outline. Click Save to update your profile. If your image looks blurry, it might be too small. Try picking a photo with a higher resolution or zooming out. Note: If your role is something other than learner, you'll change your profile picture in the Articulate 360 account management console. Select Default Language Select your default learner language from the drop-down menu. This translates the user interface (UI) for the Learn tab. You'll also receive default notification emails in your selected language. Notification emails modified by your Reach admin aren't translated. Current languages include: Brazilian Portuguese English (UK) Mexican Spanish Canadian French Finnish Norwegian Danish French Portuguese Dutch German Spanish English (US) Latin American Spanish Swedish Note: UI translation doesn't extend to the Analyze or Manage tabs. Manage Integrations The integrations section is where you connect Reach 360 with tools you use every day. If your organization has the Reach 360 app installed in their Slack or Microsoft Teams workspace, click the appropriate Add to button to connect your Reach 360 profile. Once connected, you'll receive in-app training notifications and more.1KViews0likes0CommentsArticulate 360: Mastering Roles and Permissions in Articulate Platforms
This guide is your comprehensive resource for understanding and implementing roles and permissions across Articulate platforms, including Articulate 360 Teams, Reach 360, and Review 360. It will help you: Distinguish between free and paid roles Assign roles strategically for optimal collaboration and security Streamline team onboarding with step-by-step role assignment recommendations With the right roles in place, your team will be ready to deliver exceptional learning experiences faster and with greater confidence. Let’s get started! Free Roles Free roles—roles that don’t take up a seat on a subscription—are limited to administrative oversight or reviewing functionalities. These users can’t create or edit courses. These are the free roles for each Articulate platform: Articulate 360 Teams—Account Admin, Group Admin Reach 360—Admin, Manager, Reporter Review 360—Reviewers (with or without an Articulate ID) Platform-Specific Roles and Permissions These are the user roles and permissions available across Articulate 360 Teams, Reach 360, and Review 360. Articulate 360 Teams Account Owner—Purchases the subscription and is responsible for key administrative tasks, such as: Billing management, including updating payment methods and making billing decisions (if purchased through a global reseller, contact the reseller directly for billing management) Purchasing additional seats for the team Managing users, groups, and admins, including overseeing all team members and organizational settings Enabling or disabling Articulate AI services Changing the Reach 360 URL Enabling single sign-on (SSO) for learners Note: An account owner can serve as an admin for multiple teams but can only be a user on one team. An account owner must have a user seat if they want to create courses. Account Admin—Manages all users, groups, and admins, including Reach admins. They do not consume a user seat by default. If assigned a seat, they can also manage Storyline team slides and rename and delete shared Rise 360 block templates. Group Admin— Manages users within specific groups. They do not consume a user seat by default. If assigned a seat, they can also manage Storyline team slides and rename and delete shared Rise 360 block templates. User—Creates courses and collaborates on projects using Articulate 360 apps like Storyline 360 and Rise 360. Each user must be assigned a user seat. Note: Users may have different collaborative roles within the various Articulate 360 apps. Reach 360 Owner—The same as the Articulate 360 Teams owner. They manage billing and have full admin rights. Admin—Manages all learners and training settings and has access to the Learn, Manage, and Analyze tabs. Manager—Manages assigned groups. They can invite learners, remove group members, assign training, and view reports for their groups. Reporter—Accesses automatically generated metrics for specific groups or the entire account, as assigned. Learner—Participates in assigned training and has access to the Learn tab. Note: Reach 360 has two available plans: Reach Starter, included in the price of Articulate 360 accommodates up to 300 active learners per annual term Reach Pro, a paid upgrade for 301 or more active learners per annual term Review 360 Content Owner—Uploads content and has full control over the Review item. They must have a paid seat. Editor (in team folders)—Manages shared team folders and items but can’t delete, move, or change their permissions. They must have a paid seat in the same team subscription. Reviewer (with an Articulate ID)—Reads, posts, edits, resolves, and deletes their own comments. They can also access additional Review features. They do not need a paid seat. Reviewer (without an Articulate ID)—Reads and posts comments, inserts emojis, @mentions other reviewers, and adds attachments. They do not need a paid seat. Recommendations for Assigning Roles When assigning roles, we recommend following these five steps in order: Assign Administrators First. Begin with the Owner and Account Admin roles to configure account settings and manage the initial setup. Delegate Management. Assign Articulate 360 Teams Group Admin or Reach 360 Manager roles to individuals who lead specific groups or teams. Enable Collaboration. Assign Articulate 360 Teams User roles to content creators and collaborators. Add Learners. Assign Reach 360 Learners once content and training environments are set up. Use Reviewers Strategically. Assign Review 360 Reviewer roles to stakeholders for content feedback. Here are ways to invite reviewers. Learn More To learn more, please see the following user guide articles: Articulate 360 Teams: User Roles Reach 360: Understanding User Permissions and Roles Review 360: Understand Tasks and Permissions Rise.com: Manage User Roles and Permissions298Views0likes0CommentsReach 360: Publish Training
To add training to your account library, it must be published. Once it's live, you can enroll learners and groups or learners can discover it for themselves. Keep reading to see how to get training into the hands of your learners. Publish New Training Publish Updates to Existing Training Note: Reach 360 Admins can directly publish training from Rise 360 if they're also an Articulate 360 seatholder on their team. Publish New Training On the Courses section of the Manage tab, newly submitted content is listed at the top of the training list with an Unpublished button. Unpublished items are always listed before content with submitted changes. Don't see your training listed? If you're an Articulate 360 seatholder, you can also click Add Courses and select Publish Courses from Rise to open Rise 360. Note: Reach 360 content creators can select an admin to notify by email when submitting Rise 360 training. Storyline 360 training submissions automatically send a notification email to all admins. Click the item in the list and click the Publish Course button. The author may have modified these values already, but you can change them here before publishing. Above the title, click Preview Course to open the submitted training in a new tab. This doesn't count as an active learner event. For Rise 360 courses, set training completion parameters. Learners can complete the training by viewing a specified percentage, passing a selected quiz lesson in the training, or both. You can also choose to publish the training without a completion requirement. Note: If the author lowers the passing score of a quiz after the training is published, learners will have to take the quiz again in the republished training to gain the benefit of the lowered score, even if their prior score would be a success with the new parameters. The training duration value is how long it takes the average learner to complete the training. The default value is 30 minutes and can be overwritten. Select the Completion Celebration option to display an animated celebration for learners when they meet the completion parameters. You can also provide learners with a downloadable completion certificate. Note: If a user takes training as part of a learning path that has a completion certificate, they'll only be able to download one certificate for that learning path, not the individual certificates of its composite items. Set how long a learner has to complete the training after they've enrolled. You can set a specific date, no due date, or a custom timeframe of your choosing. When selecting an interval of a set number of days, the time period begins when the learner is enrolled in the training. If you’d like learners to be able to find this training in your account library, set Library Visibility to On. If set to Off, only those learners enrolled in the training will be able to take it. Also, we recommended turning off library visibility if the training is part of a learning path. Once library visibility is enabled, you can select the library where users can find it. Click the Choose Topic button, then select as many topics as apply from the pop-up menu. Use the search bar to filter the topic list. Click the X once you’re finished. Remove an already-added topic by clicking its X icon. Click Publish to complete the publishing process and return to the training details. Publish Updates to Existing Training When an author submits changes to training, it moves to the top of the training list under any unpublished training and displays a New Changes button. Click the training to access the training details. Click the Publish Updates button to open the Publish Course window. Review the publish settings as detailed in the previous section, making any changes as necessary. Note: When you republish an existing training where each lesson has been updated, the manually modified training duration value will be overwritten. Click Publish. Learners aren't notified when training is updated, you'll have to let them know there are changes. They'll see your updated content if they're currently taking or retake the training. If they've already completed the previous version of the training, their progress isn't reset. Pro Tip: Want to remove access to training, make it invisible to learners, or remove it from your library entirely? Click here for more information.1.1KViews0likes0CommentsReach 360: Import Third-Party Training
While it's easy to submit content from Articulate 360 for publishing in Reach 360, you may have legacy courses you’ve built with other platforms and want to make available to your learners. That’s why we make it easy to import your third-party training. Here’s how it works. Export Your Training Import Your Training into Reach 360 Publish Third-Party Training Update Third-Party Training FAQs Step 1: Export Your Training Reach 360 supports content exported using SCORM 1.2 or any edition of SCORM 2004. When you export your training from your third-party tool, save it to an easy-to-access place on your PC. You’ll need that for the next step. Step 2: Import Your Training into Reach 360 In Reach 360, select the Manage tab and then select Courses. In the upper left, click the Add Courses button. Select Import course. In the window that displays, select the SCORM package you exported in the previous step. Note: You must upload the complete .zip file and not the folder or individual files. Once the package is finished uploading, click Done. Step 3: Publish Third-Party Training Once you’ve imported your training, you’ll publish it to make it available to your learners. Select your imported course from the course list to view its details. You’ll be able to find it easily with the Imported tag that displays next to the course entry. Reach 360 automatically generates a course overview based on the SCOs in your SCORM package. You can also add a cover photo, and description, edit the title, add topics, and change the author. You can preview the course just like you can your other Reach 360 training. At the bottom of the course details page under Properties, you’ll see the API and tracking parameters that were set in your third-party tool. This can’t be modified in Reach 360. When your course is ready, click the Publish Course button. Here you can modify the course duration, certificate availability, and library visibility. Once it’s published to your library, enroll users and groups as usual. When they launch the course, it’ll open in a new window. Course and learner reports are generated for your imported training but question-level reporting is not currently available. Step 4: Update Third-Party Training Update imported third-party training by selecting the content you want to update from the course list. On the details page, under the course title, click Upload new version and follow the prompts. If the course isn't published, your content will be updated immediately once the new file is successfully uploaded. If it's been previously published, you must click Publish New Version for the changes to take effect. Note: If the upload isn't successful, delete the failed upload before trying again. Follow the error message link for further details. Updating an imported course maintains all current enrollments and completion statuses but resets learners' progress—the next time learners launch the course, it'll start from the beginning. You can also upload a fresh copy of your course as an entirely new course, as per Step 2, retaining none of the original's enrollments or reporting history. You'll need to manually unenroll users from the previous version and enroll them in the new version. FAQs What’s an SCO? A sharable content object (SCO) is the most granular piece of training in a SCORM package. It’s the smallest piece of content that your imported course can be broken down into. For Reach 360, it’s equivalent to a lesson. Does Reach 360 support multiple SCOs? Yes. And if you have more than one SCO in a package, Reach 360 will respect multiple completion requirements as set in your third-party tool before export. Please note, multiple SCOs are treated as individual lessons but Reach 360 won't automatically navigate between them. Can I import multiple courses at a time? How big can a course package be? Only one course can be imported at a time and course packages can’t be larger than 5GB. Why isn’t my third-party content displaying properly? If you run into an issue with your imported third-party content, like a game in your content not working correctly, try testing the exported package’s validity with a third-party tool like SCORM Cloud. If it doesn’t have any issues there, contact support and we’ll take a look. Why won't my course open for my learners? Modern browsers, especially Safari, have strict pop-up blocking restrictions. Learners will have to disable pop-up blocking for their supported browser in order to properly launch third-party content. Can I make a change to a course I imported into Reach 360? Content can’t be modified in Reach 360. If you need to make a change, you’ll have to do so in the original tool and re-import the course. Can I revert to an earlier version of my course? Reach 360 doesn’t store earlier versions of courses and, when you upload a new version of an existing course, as per Step 4, the previous version is overwritten. We recommend saving local copies of your SCORM files if you anticipate needing to revert to earlier versions. Can I add third-party training to a learning path? Yes. You can include third-party content in learning paths just like any other course. Please note, third party content included in learning paths will still open in a new window when launched. Is time to learn calculated for imported training? No. If you’ve defined a time-to-learn value for the course in your third-party tool, that displays. Otherwise, Reach 360 defaults to 30 minutes. Why don't I see in-course progress listed? While training created in Reach 360 displays progress within a lesson, most third-party authoring tools don’t support this type of granular tracking when exporting to SCORM. One way to display granular tracking within a SCORM course is to build a progress bar into the course itself. Why are some of my users’ completion scores listed in black instead of red or green? Values listed in black indicate that the course is still in progress and there’s a completion parameter the user hasn’t yet completed (so Reach 360 won’t show if they passed or failed the course). Once all parameters have been met, the score displays as expected. Can I change the URL that displays when users launch third-party training? For security purposes, the URL for all imported courses begins with learn.riseusercontent.com and can’t be changed. Is there a difference between SCORM 2004 and SCORM 1.2? SCORM 2004 is newer and more robust than the aging SCORM 1.2 standard. SCORM 2004 provides full question and answer text in question-level reports while SCORM 1.2 truncates text. However, SCORM 2004 doesn't support passing grade scores. This value doesn't display for imported SCORM 2004 courses. My imported content uses an alternate method to calculate quiz scores. Will question-level reporting reflect this? Yes! Different calculations, such as weighted scores, are accurately reflected by question-level reporting. Why are questions missing from my question-level report? When questions have duplicate titles, they’re excluded from the question-level report. Before importing a training file, make sure each question has a unique title.2.1KViews0likes0Comments
