Reach 360
36 TopicsReach 360: View Active Learner Usage Reports
At a glance, see how many active learners have logged into your Reach 360 account. The Active Learner Usage tab lists the number of active learners for your account on a month-by-month basis for the current billing term. What is an active learner? Reach 360 is tailored to your needs with flexible pricing based on your number of active learners. Each unique learner with training activity in a 30-day period after your annual term starts counts as an active learner, with the additional days included in the final period. That means a learner becomes an active learner only when they begin the first lesson of a course or take a microlearning. Viewing a course or learning path summary without starting the training doesn't count as a training activity. They don't have to complete the training to be counted as an active learner. Manually entering a completion marks a learner as "active" in the 30-day period. The current active learner count for your subscription is available on your Teams dashboard. At the top of the report, you can select from multiple billing periods (if available), filter by group, and check at a glance how many learners have been active in your account in relation to your total number of annual seats. Each report entry lists the number of active learner seats used for the period and a cumulative total of all seats used for the year. Note: Unlike activity reports, this report does log activity under a 10-second duration.515Views0likes0CommentsReach 360: View Learner Reports
The Learners tab lists all users ever registered to your account, including users you’ve removed. You can sort the main list by name and total number of enrolled courses. Select a learner to access their individual report. There are three major parts to an individual learner’s report: the dashboard, status tab, and activity tab. Return to the main Learners tab by clicking the arrow next to the learner’s name in the dashboard. Viewing the Dashboard Viewing Status and Activity Viewing the Dashboard On the individual learner’s report, you’ll see a side panel listing their name, email address, and learner profile fields (if any). Below that, the dashboard widget tracks the training in which they’re enrolled, with the color of the ring reflecting how many training items are completed, in progress, or not started (overdue training is listed on the status tab). Next to the widget, you’ll see a summary of how they’re progressing through the training in which they're enrolled. To the right is the total number of hours they’ve spent learning since they joined your team. Note: Course progress isn't displayed for Storyline 360 or third-party courses. Viewing Status and Activity Note: For both the status and activity tabs, use the drop-down menu to search for a specific course or filter the current view by selected training. Status The Status tab lists all of the learners’ currently enrolled and completed training, sortable by name, status, duration, quiz score, course progress, last activity, and due date. In the due date column, overdue training is displayed in red. You can also see the date they enrolled and if they enrolled themselves. Filter this view by course using the search field. This report is exportable. Expand a row to see the learner’s activity for that specific training. This includes activity date and duration, how many lessons were viewed, and any quiz scores for the session. You’ll see 15 rows of activity. If there’s more to see, the Show all activity link displays. This takes you to the activity tab where you’ll see all historical activity for this user in the selected training. Below the training activity, there's a link to download the user's course completion certificate. Mark Training as Complete To mark a training as complete, expand a record and click Mark as complete. Click the calendar icon to choose a completion date (if other than the current date), the time it took the learner to complete the training (this must be at least 1 minute and will be added to any current activity), and a quiz score (if required). Click Mark as complete to finish. Once marked as complete, the learner can download the completion certificate from their Reach 360 dashboard. Note: Marking training as complete makes that learner an active learner for the 30-day period. Activity The Activity tab is where you’ll see everything a user has done in Reach 360. It’s sortable by training name, date, duration, number of lessons viewed, and quiz score (with red or green values for failed and successful attempts). This report is exportable.763Views0likes0CommentsReach 360: View Course Reports
Select the Courses tab to display a list of all current and completed training for your account. You can sort them by title, number of learners enrolled, or average quiz score. Selecting an item takes you to the individual report. Note: Your view may include only a subset of your organization's content if an admin has assigned you to specific groups. Viewing the Dashboard Viewing the Status Tab Viewing the Activity Tab Viewing the Dashboard On the individual report, you’ll see a dashboard at the top with the name, number of lessons in the training, and learner statistics. If the training's been deleted, you'll be able to delete the report as well. The learners widget gives you at-a-glance insight into how learners enrolled in the training have progressed. The color ring updates to reflect the number of completed, in-progress, and unstarted learners. Next to the widget, you’ll see a breakdown of that same status information. Listed next to that is the total number of hours spent learning. If the training has a tracked quiz required for completion, you can view the average quiz score along with a link to the question-level report by selecting it in the list. Click the arrow next to the title to return to the main Courses tab. Viewing the Status Tab The Status tab lists learners currently or previously enrolled in the training, sortable by status, duration, quiz score, progress, last activity, and due date statistics. In the due date column, overdue training is displayed in red. Use the drop-down menus to filter the current view by time period, groups, or learners. You can also see the date a learner enrolled and if they enrolled themselves. This report is exportable. Note: Progress isn't displayed for Storyline 360 or third-party courses. Expand a row to see the learner’s activity. This includes activity date and duration, how many lessons were viewed, and any quiz scores for the session. You’ll see 15 rows of activity. If there’s more to see, the Show all activity link displays. This takes you to the activity tab where you’ll see all historical activity for this learner. Below the activity, there's a link to download the user's course completion certificate. Mark Training as Complete To mark the training as complete for a learner, expand the record and click Mark as complete. Click the calendar icon to choose a completion date (if other than the current date), the time it took the learner to complete the training (this must be at least 1 minute and will be added to any current activity), and a quiz score (if required). Click Mark as complete to finish. Once marked as complete, the learner can download the completion certificate from their Reach 360 dashboard. Note: Marking training as complete makes that learner an active learner for the 30-day period. Custom Learner Profile Fields Expand a learner record to see their custom learner profile fields, if any. These fields are also included in the exported course report CSV, even if the learners included in the report don't have the custom fields as part of their record. Viewing the Activity Tab The Activity tab is where you’ll see everything learners have done in this training. It’s sortable by date, duration, number of lessons viewed, and quiz score. In the quiz score column, you'll see values in red for failed attempts, green for successful attempts, and black for training with completed quizzes that are still in progress. Use the drop-down menu to filter the current view by individual learners or groups. This report is exportable.1KViews0likes0CommentsReach 360: Manage API Keys
To use the Reach 360 API, you need API keys. Once generated, API keys give you access to the API and let us help you out in the event something’s not working right. Creating them is quick and easy to do! Here’s how. Generate API Keys Manage API Keys Step 1: Generate API Keys API keys provide access to the Reach 360 API. A best practice is to generate a key for each app or integration you’re using. That way, if there’s an issue with a particular implementation, you can delete it without undoing all your API work. Note: You can see the value of an API key only at generation. Once you receive a generated key, treat it like a password. Save API keys in a secure file or application, keeping them out of version control systems, and accessible only to authorized personnel. Navigate to Manage > Settings. Click Manage API Keys. Click Generate New Key. Enter a name for your key. This can be anything you like, but we recommend that it reflects the name of the application or integration the key will be used for. Click Generate Key. Copy the new API key that displays. This will be your only chance to copy the key. If you navigate away from this page before copying the key, you must delete it and generate a new one. Treat it like you would a password. Reach 360 Support will never ask for your API key. Note: Reach 360 also sends notification emails to you and the account owner when each API key is created, but these emails don't contain the API key. Save your new API key to a secure file or application. Treat it like a password. Add as many API keys as you need, copying and saving them as they’re generated. Go back to Settings when you’re done generating keys. Step 2: Manage API Keys Once your API keys are generated, you can get usage information about each one and delete them if necessary. See all the keys generated for your account by selecting the Manage > Settings tab and clicking Manage API Keys. The API Keys page lists your generated API keys, when (and by whom) they were generated, and the last time they were used. You can’t access API key values. Revoke individual API keys by clicking the trash can icon that appears when you hover over the entry. It’s revoked once you click I Understand, Revoke This Key to confirm. You can also revoke all generated API keys at once by clicking Revoke All. You’ll need to enter DELETE and click Revoke All to confirm. Note: When you revoke an API key, the applications and integrations using it will no longer be able to access the Reach 360 API. You can’t recover revoked API keys.1.3KViews1like0CommentsReach 360: Take and Complete Training
Training is the core of Reach 360. There are three types of training deliverables: microlearning, courses, and learning paths. Microlearning is a single lesson made up of content blocks. Courses include multiple lessons. Learning paths are created from multiple courses. Keep reading to learn more about each type. Microlearning Courses Learning Paths Completing Training When you start any training content, you'll see Add to Favorites in the upper-right corner. Click the heart icon to add the current training to your favorites. Click Back to My Learning to return to your Reach 360 dashboard. When available, training is delivered in the language you selected in your profile. If other languages are available, you can select them from the drop-down menu at the top of the page. Microlearning When it comes to training, sometimes less is more. Microlearning is bite-sized content that's focused on a single learning objective. Microlearning content is meant to be taken all at once in a short amount of time. Click the title card to start the content. Begin scrolling or click the down arrow to progress. Scroll or step through the content to complete the training. Courses To start a course, click the title card. There’s a lot of information to process, so let’s break it down. In the cover photo, you’ll see the author name, title, and a Start Course button. For courses, if you’ve already started, the progress bar displays, showing the current percentage of lessons you’ve completed. A Resume Course button displays, letting you jump to where you left off. Courses also provide a training description as well as the date the training was published or last updated. Over on the right, you’ll see how many lessons are in the course and approximately how long it’ll take to complete them all. Beneath that, you’ll find the author, what you need to do to complete the course (either complete a certain number of lessons, a quiz, or both), and any associated categories (they help you find training in the Library). If the course has a due date, you’ll find it listed here as well. At the bottom of the overview is the course outline, broken out by lesson. Anything you’ve completed or have in progress is marked. Click a title to start that lesson. Navigate Through a Lesson Once you’re in a lesson, scroll through the content in the main screen on the right to progress. If available, you can hide and display the sidebar by clicking the ☰ icon in the left-hand corner of the main screen. Use the sidebar to navigate through the content and track your progress. Clicking the cover image at the top of the sidebar returns you to the overview for the training or learning path. Clicking Back to My Learning returns you to the Learn tab. Don’t worry about losing your place. Reach 360 keeps track of the last lesson you completed so that when you return to your training, you’ll continue at the top of the lesson where you left off. Reach 360 automatically bookmarks your progress in video or audio content progress if you navigate away from a lesson or close it while content is playing. Just press Play when you come back to the lesson to resume. Custom Training Your dashboard may contain custom training that have course cards similar to others on your dashboard but display a Launch Course button on the title card. Clicking it opens the course in a new window. These types of courses often have unique navigation and completion requirements that can vary from training to training. Learning Paths Learning paths contain two or more pieces of training. What you see when you select the title card for a learning path is slightly different. The learning path overview cover image displays the title and your current progress. Here you can either start with the first training or, if you’ve already started, continue where you last left off. You can also save it to your favorites by clicking the heart icon next to Add to Favorites. Next, you’ll see the average time the learning path takes to complete, the due date, description, and topics, as well as the authors of the included training. At the bottom of the overview, you’ll see title cards for the pieces of training that make up the learning path. Training you haven’t started displays a View button over the cover image. In-progress and completed pieces of training have a progress bar. Clicking a title card takes you to the overview for that training. You can review the training information, start or continue, and, for courses, jump to a specific lesson in the course outline. Completing Training Completing training means something a little different depending on the type of training you're taking. For microlearning, training is complete when you've viewed all of the content. For courses, it's when you've either progressed through a certain percentage of the content, completed a quiz, or progressed through a percentage and completed a quiz and then clicked Finish after the last lesson. For custom courses, you'll close the course window and to return to the title card page. For learning paths, completion is based on the requirements for each constituent component. If you didn't meet the requirements for any contained microlearning or course content, they must be met to complete the learning path. You can retake any training you’ve completed by clicking the Start Again button on the training overview. This won’t move completed training to the In-Progress section. If you can't find it, your admin may have removed access to that training. Completion Certificate In most cases, once you complete your training content, a completion screen displays where you can download your completion certificate. You can also download your certificate from the title card and return to the Learn tab, or, if available, navigate to completed portions of the training using the sidebar. Once you complete a training deliverable, it displays in the My Learning section under Completed with a link to download the completion certificate.1.2KViews0likes0CommentsReach 360: Get Started Using Reach 360
Hi, welcome to Reach 360! Watch the video for a demonstration of everything Reach 360 has to offer, then check out the sections below to explore further. Create Your Account Explore Your Dashboard Dive Deeper Upgrade to Reach 360 Pro Create Your Account If you've been invited to Reach 360 as a learner, get started by clicking the link in your invitation email. Click the Sign in with Google button to quickly create your account. You can also manually enter your email and select a password. In both cases, make sure you use the email address to which the invitation email was sent. Click Create Account to continue. Note: If you get an error when clicking the email invitation link, it may be expired. Contact the admin who sent you the invitation for further assistance. Articulate 360 Teams members: If you'd like to use Reach 360, contact your Articulate 360 Teams administrator for access. Explore Your Dashboard Your Reach 360 journey starts on the Learn dashboard. It's comprised of two parts. On the left, you'll see content that's been assigned to you and any content that you favorite! Start a course by clicking on it (find out more information about the tabs in the Learn collection). Dive Deeper Depending on your role, you'll see as many as four tabs at the top of the interface: Learn, Analyze, Manage, and, if you have access, a link to Rise 360. This user guide will give you more information about each. Feel free to explore and discover everything Reach 360 has to offer. If you need help, you can check out our FAQs for more information (including how to get in touch with Support). Welcome to Reach 360. We’re glad you’re here. Upgrade to Reach 360 Pro Want to know more about adding additional learners or activating Reach 360 if it's not already available for your account? Check out our guide on activating and upgrading.2.9KViews0likes0CommentsReach 360: Manage Groups
Groups are a great way to organize your users. When users are collected in a group, you can quickly enroll every member in training. Even better, new group members are automatically enrolled in all training assigned to the group, even if they're added after the training is assigned. Manage the Groups List Create, Rename, and Delete Groups Add and Remove Users from Groups Add Self-Registration Manage Content Enrollment Manage the Groups List The Groups tab lists all groups in your organization. Groups are searchable and sortable by name or date created. Reach 360 admins can view and modify all groups in your account. Reach 360 managers and reporters see only those groups to which they've been assigned oversight. Note: If you use SSO to manage your organization and want to add users to groups via SSO, group names in your IdP must match the name listed here. Create, Rename, and Delete Groups Create groups to organize your users by department or location. To get started, click the Add Group button, give your group a name, and click Add Group. After creating a group, you're taken to the group's page where you can see its details, manage its members, and enroll the group in content. At the top of the page, rename or delete the group by clicking the edit icon next to the title and choosing the appropriate action. Add and Remove Group Members Groups are more fun when they have members! Add Members Click the Add Members button. Then, in the Add group members popup, enter a name in the field and choose a user from the list that appears. Self-registered users are easily identifiable by the Self-Registered tag. Add as many members as you need. To add members who don't yet have a Reach 360 account, simply enter their email address and press Enter. Did you include someone by accident? No problem! Just hover over their entry and click the trash icon that appears to remove them from the list. When your group members list looks just right, click Add Members. Existing users are added to the group, and invitations are sent to new learners. Once your group is populated, you can sort the list by name, email address, and role. You can also search the list using the search bar and filter the results by user role. Pro tip: Have a lot of users to add all at once? Upload their information via CSV! Remove Members Remove members from a group by hovering over their entry and clicking the Remove link that appears. Click Export to download a spreadsheet containing the name and email of each group member. Removing a member from a group doesn't remove them as a user in Reach 360. Bulk delete group members by selecting the checkbox at the top of the name column. This selects all user records on the current page. Filter by group and user role if you don't want to select all group members. To select all members in the group, not just the users on the current page, click the Select all ## users message, where ## is all user records in the current filter. Click Remove... and confirm the action. Go back to the Groups tab by clicking the arrow next to the group name. Add Self-Registration If self-registration is enabled for your account, you can create links that automatically add new learners to a specific group. Get more details on the self-registration page. Manage Content Enrollment Click the Assigned Content tab to see the training assigned to the group. Click the training title to see its record or hover over a title and click Remove to unenroll every member of the group from the training. To assign new training to the group, click the Assign Group button. Select the content you want to assign to the group, then complete the process by clicking Assign Group to Training. When you assign new training to a group, all group members receive an email with the details. Similarly, when an existing learner is added to the group via CSV, they receive an email with information on all the training in which they've been automatically enrolled.1.9KViews0likes0CommentsReach 360: View Learning Path Reports
Select the Learning Paths tab to see all the learning paths for your account. At a glance, you’ll see how many training items each learning path contains, as well as how many learners are enrolled. Click a row to select a learning path and view its dashboard as well as enrollee and course reports. Viewing the Dashboard Viewing the Status and Courses Tabs Viewing the Activity Tab Viewing the Dashboard On the individual learning path’s report, you’ll see a dashboard at the top with the learning path name, number training items in the learning path, and learner statistics. If the learning path has been deleted, you'll be able to delete the report as well. The enrollees widget gives you at-a-glance insight into how enrolled learners are progressing through the training. The color ring updates to reflect the number of completed, in-progress, and unstarted learners. Next to the widget, you’ll see a breakdown of how they’re progressing through the learning path. On the right-hand side of the dashboard, you’ll see the cumulative number of hours spent learning. Click the arrow next to the learning path title in the dashboard to return to the main Learning Paths tab. Viewing the Status and Courses Tabs On the Status tab, use the drop-down menus to filter the view by time period, learner, or group. On the Course tab, you can filter by training. You can export the reports for each learning path to a PDF. The Status tab has a roster of all learners currently and previously enrolled in the learning path. It lists their progress status in the learning path, how much total time they’ve spent on the learning path up to completion, when they enrolled (and if they self-enrolled), last activity, and next due date (if applicable). Once a learner has completed a learning path, retaking it won’t change these metrics. Select a learner to expand the row. Here you’ll see the individual statistics for each course in the learning path, including their progress status, time spent on the training, their latest quiz scores, and when they last accessed the training. You can’t rearrange the data in these columns like you can in other reports. The data contained here contains only those learners enrolled in the learning path. Below the activity, there's a link to download the user's course completion certificate. To see data for individual enrollments, click the Courses tab to access the individual reports for the training that makes up the learning path. On this tab, you’ll see the number of lessons as well as how long learners have spent on it for each training. Viewing the Activity Tab The Activity tab is where you see everything learners have done in this learning path. It’s sortable by title, date, duration, number of lessons viewed, and quiz score (with red or green values for failed and successful attempts). Filter this view by groups, learners, or training using the drop-down menus. This report is exportable.341Views0likes0CommentsReach 360: Manage Your Learner Profile and Settings
Your profile, by default, displays your initials. Clicking the icon gives you access to profile settings as well as help and support options. Here, you can upload a picture, select your default language, change your name, and update your email address. Note: If your role is something other than learner, your Reach 360 profile is read-only. Make changes to your profile in the Articulate 360 account management console. Learners who create an account with Google Authentication can't modify their e-mail address. If your account is managed via SSO, you'll need to contact your Reach 360 admin to make changes. We take security seriously at Articulate. That’s why we send an email to your new address to verify changes before updating your profile. To reset your email or password, we send a link to your verified email address with the steps you’ll need to complete. Tip: Passwords must contain at least 8 characters, including a lowercase letter, an uppercase letter, and a number. Your name can't be part of your password. Trying to delete your learner account? Please reach out to your training manager to be removed from training. You can request that we delete your personal information by submitting a case here. Update Your Profile Photo Learners, replace the default profile icon with your own picture by clicking Upload Photo and selecting an image you’d like to use. Use the zoom slider and move the picture until your image fits in the profile photo outline. Click Save to update your profile. If your image looks blurry, it might be too small. Try picking a photo with a higher resolution or zooming out. Note: If your role is something other than learner, you'll change your profile picture in the Articulate 360 account management console. Select Default Language Select your default learner language from the drop-down menu. This translates the user interface (UI) for the Learn tab. You'll also receive default notification emails in your selected language. Notification emails modified by your Reach admin aren't translated. Current languages include: Brazilian Portuguese English (UK) Mexican Spanish Canadian French Finnish Norwegian Danish French Portuguese Dutch German Spanish English (US) Latin American Spanish Swedish Note: UI translation doesn't extend to the Analyze or Manage tabs. Manage Integrations The integrations section is where you connect Reach 360 with tools you use every day. If your organization has the Reach 360 app installed in their Slack or Microsoft Teams workspace, click the appropriate Add to button to connect your Reach 360 profile. Once connected, you'll receive in-app training notifications and more.1.5KViews0likes0Comments
