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2514 TopicsArticulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in. "Couldn't Open Port" "Unable to open a port for authentication responses." Steps taken: Closed out and relaunched desktop application Restarted entire computer and relaunched Went directly to Articulate360 website to sign in Got into website, but did not connect me to the desktop app. Peers in my organization are not experiencing the same issue. Thoughts? Thanks!2.3KViews0likes14CommentsCan't Figure Out Why Trigger is Not Firing
I'm banging my head on the desk, I cannot figure out where i've gone wrong... I have a narration on/off toggle button. On the first slide there is a bit of automatic audio telling the learner about it. If they don't click the toggle button the VoiceOver variable = false. If they click the toggle button once, the VoiceOver variable = true. If they click the toggle button again, the VoiceOver variable = false again, and so forth. The variable works (in the sample file, there's a reference shape to show the value for the variable). On each slide and layer, there's this same toggle button with a trigger that either sets its state to "Narration On" or "Narration Off". On some base layers this fires ok, on the subsequent layers i cannot get it to fire. I've tried: Having the initial state as Narration Off, setting the state to Normal if VoiceOver variable = true. Didn't work. Having the initial state as Hidden, setting the state to Normal if VoiceOver variable = true, else setting the state to Narration Off. Didn't work. Creating a Narration On state instead of using Normal. Trying both initial state versions (initial state being hidden or Narration Off). Didn't work. I've been at this all morning and before i kill my whole day doing this, i thought i'd ask for help. Does anyone have any ideas? We use Storyline 360 but we didn't get authorization for the AI version.Solved78Views0likes4CommentsAI Tool for creating conversations
Hi everyone, I'm exploring the possibility of using text between 2 (or more) people to create an AI-generated audio conversation, in most cases between a CSR and customer. From my web search I see there's a utility called Musely that might work but my company's internet policies block me from seeing the page. So, I figured I'd poll this wonderful group of creators to see what they may know or could recommend. Thanks!3Views0likes0CommentsLaptop Advice for running Storyline 360
I have Gaming Desktop with tons of horsepower for my everyday use but I want to be able to work while mobile and do not want to get a Laptop that can’t handle this software. Is necessary to have a Laptop with a 4GB or larger Graphics Card (like an Nvidia 4070, etc.) or if the Laptop’s Integrated Graphics is going to be enough? (Its not mentioned on Articulate website). Computer Hardware Requirements preferred for Articulate 360 AI including graphics specs? Do you need to have a powerful graphics card (Nvidia 4070) to run Articulate 360 AI on a Laptop? Suggested Hardware Specs? Thank you for your help.776Views0likes4CommentsNo feedback/answer key section showing when publishing as PDF in Rise
When I tried publishing the rise file, I found that the PDF has the assessment part neither marking the correct/incorrect answers nor showing the correct and incorrect feedback as it does while publishing in Storyline 360. Is it possible to add the feedback/answer key section for assessments in rise when publishing as PDF.303Views3likes9CommentsMatching drop-down graded question - not working with PC touchscreens
We are currently beta testing/piloting our latest course, and one tester reported that he was unable to use the drop-down menu for the matching questions on his touchscreen device. During our testing, we confirmed that the feature works properly on iPhones, Android phones, and iPads. However, when we attempted it on a non-iPad tablet and on my laptop’s touchscreen, the drop-down menu did not respond. I have been scouring this site as well as the internet in general, and I haven't found anything to help. Has anyone else run into this issue? Am I missing something? Any assistance is welcome. We use this type of question several times through the course, and if I don't have to rewrite them all, that would be great. Thanks for your assistance.Solved288Views0likes11CommentsDriving me NUTS...
EVERY TIME I try to add audio to flashcards or accordians, this happens and the audio button is exactly where the "clear formatting" button is located and it's causing me SO MUCH STRESS! There has to be an easy fix to stop this, isn't there? Articulate... can you help?15Views1like0CommentsRise courses across US & EU: Why are we still unable to transfer courses between data centers?
Articulate users working with clients in different regions (US + EU), did you know that you may hit a serious limitation in Rise? You can’t transfer Rise courses between data centers. Here’s the situation Articulate introduced the EU data center. Good move. But in practice, this split European users into two groups: Long-time users → most likely still on the US data center (unless they explicitly switched) Newer users → most likely on the EU data center (the new default for Europe) The problem? Rise courses cannot be shared across data centers. And Articulate’s solution? There isn’t one. Yes, you can switch from the US to the EU data center, but then you’re stuck: No migration path No export-import for Rise courses Switching data centers = rebuilding everything from scratch (!!!) What this means in real life For anyone working across multiple clients, this creates a real headache: Established European clients often stay on the US data center. Not by choice, but because rebuilding everything isn’t realistic. Newer European clients are most likely on the EU data center. Freelancers and agencies working across both end up stuck in between. Articulate’s “solution”? Ask your client to pay for an extra seat so you can work in their environment. Pay for two licenses yourself (US + EU). I think both are unacceptable. For a tool so widely used across Europe, the inability to move content between data centers is a significant gap. And I genuinely don’t understand why Articulate doesn’t prioritise finding a solution (a real solution!) to this issue. What I’d like to hear from European users Are you staying on the US data center because switching isn’t realistic? Has anyone actually switched to the EU data center? How are you dealing with this in client projects where you are on different data centers? And how do you feel about how Articulate is handling this?642Views7likes21CommentsHelp Embedding Interactive Storyline Map into SharePoint Online
Hi! I'm hoping someone can help me figure out how to display an interactive map I created in Storyline directly on my company's SharePoint site. I'd love for my colleagues to be able to interact with the map right on the SharePoint page rather than having to download it/open it separately. Is this possible? I've looked at these two posts from before, but it still didn't work: https://community.articulate.com/discussions/discuss/embedding-storyline-into-company-sharepoint/1021044 https://community.articulate.com/discussions/discuss/viewing-articulate-360-content-in-sharepoint-online/774255 A few of the comments mentioned converting the story.html file to story.aspx, so once I did that and uploaded it, it wouldn't let me select it through the File and Media web part. Then when I tried to embed, it launched File Explorer instead. Has anyone successfully done this recently? Thank you!!20Views0likes1CommentArticulate Rise AI Tutor Defaults to ON - Concerns
Hi everyone, we are very concerned that the AI Tutor publishing feature is defaulted to ON. For our enterprise license, this is very concerning as we have no way to manage the use other than to advise our seats to not use it unless approved by their legal team. We have no way to track if groups are using it when they are not permitted, we have no way to turn it off administratively or to control who is using it. We were able to go through a process of approval for the internal AI features that are visible and available to our developers, but this is actually an end-user-facing AI function - which is outside of the scope of our original approval. This opens us to liability issues and frankly puts into question if we have to drop the use of AI entirely just to manage this vulnerability. How are you managing your developers utilizing the AI Tutor?Solved117Views1like5Comments