Publishing Rise 360 Web-based Output
We’re running into an issue with a client’s Rise 360 web export. After exporting for web and providing the files to the client’s IT team, they attempt to upload the module to their website. However, when they try to launch it, they’re prompted with an Articulate login screen and can’t proceed any further. Has anyone experienced this before? Any ideas what might be causing the login prompt when using web output?Custom Code blocks - Rise
Hi, Has anyone had a problem with bookmarking Rise courses when using custom code blocks? I have created a course for a client which uses around 9 code blocks - the course didn't bookmark and I have tried several LMS platforms including SCORMcloud. I am not a coding expert (although I have been forced to learn a lot in a short time...) and it seems that using the code blocks affects the cmi_suspend_data function - there is no call during the session - therefore the cmi.core.lesson_status is not set and suspend data never gets written - I think I have that right - but the result is no bookmarking. Has anyone else encountered this? Has anyone solved it? Thank you if you can help.Issue: Rise Quiz Resulting First Attempt
Hi everyone, I am developing a National Programme which went live on Friday and we've noticed an issue which is causing us major problems. Our completion mechanism for the Rise course is off a Knowledge Check at the end and it is set to unlimited attempts. However, if the user fails initially, and clicks the 'Take Again' button which appears after the score animation (without exiting the package), the LMS is only recording that initial failed score even if they pass. If the user closes the package straight after failing, the LMS records that failed score as expected and if they start a new attempt and pass the LMS records the new Passed score which is correct. The issue seems to be with that 'take again' button if its failed initially and retaken. For some reason it seems like Rise is caching the failed score and not updating it with any subsequent passes. Is there someone from the team who can help please? Correct answers are: Not Guilty, Not Guilty, Guilty, Guilty I've attached the SCORM file. Thanks AdamSmall gap between slide content and player
This is something I've noticed in Storyline for a few years now. 9 times out of 10, there is usually a small 1px gap between the edge of my slide content and the player, making it impossible to create seamless content. The small gap also shows some content, but not others. The location of the small gap also seems to be random across the 4 sides. For example, below is a screenshot from one of my latest courses (in both Chrome and Edge). You can see the small gap between all edges of the slide and the player, with the edges more prominent in Chrome. The gap does appear slightly in the Storyline Preview, but is much worse in published content (either to SCORM or Review 360). The slides are 1080x1920. For reference, the below screenshots were all taken on a 4k monitor at 100% page zoom. It appears to be a responsive scaling issue, as the gaps change affect edges depending on the window size, the browsers zoom, etc. To try and mitigate this issue, I extended the edges of the blue rectangle shapes outside of the slide bounds, but those objects get culled so you can see the gap, but some objects that are beneath those objects are still visible. Has anyone else come across this issue (my entire team have), and if so, have you tried anything that has fixed the issue? Making edits to the SCORM package JS or CSS sheets isn't a viable workaround, as it needs to be corrected in the Review 360 versions (for client reviews). Additionally, can anyone at Articulate touch on whether this is a known bug and/or if its on a patch roadmap? Please note: I can't upload the Storyline file due to privacy, however, I can confirm this has happened in almost all of the Storyline modules we produce across multiple versions, browsers, and operating systems. Above: Storyline Preview. Very small gap between the left and right edge of the blue banner at the bottom. Above: Review 360 - Chrome. Very visible gaps along all edges of the slide, where you can also see objects that go outside the edges of the slide. Above: Review 360 - Edge. Barely visible gaps along the blue edges of the slide. Above - Left: Zoomed in screenshot of the bottom of a slide with custom navigation arrows, where you can see the button between the bottom of the blue rectangle and the player. Above - Right: Zoomed in screenshot of the Master slide showing the blue rectangle is extended past the slide bounds completely covering the bottom of the button so its not visible. The blue bar has been moved on the right edge to show where the edge of the slide is, purely for the purpose of the screenshot. Note: Interestingly, when I tried to screenshot the button being visible in the gap, if the browser window lost focus, the button would disappear from the gap.Changing Data Centre from US to EU
Dear Community/Support Team, I need adivce. My subscription is expiring in a few weeks, and I would like to renew it. However, I need to change my data center from the US to the EU (we are based in the EU, yet for some reason, our account is allocated to the US data center) as I’m experiencing issues sharing files with external partners. Could you please clarify the process for making this change? I was informed that one option is to let the account expire and start a new one, but I’m concerned about what will happen to my Rise files and other content. I’d really appreciate your guidance on the best way to proceed. Thank you in advance for your help.Graphic Design Resources
I've been in ID for years now but was never formally trained - just figured it out as I went. Other companies I worked for didn't have the budget for certification and neither did I. I'm confident in my ability to create clear, engaging content. What I'm less confident in is my ability to "make it pretty." I rely heavily on the available formats and templates, which isn't a bad thing, but I want to grow beyond that. How does someone decide on a splash of color here, a swoop there, creative transitions or animations? I'd appreciate any tips, tricks, resources for improving my graphic design skills in course creation, because I feel a bit stuck at the moment.RISE Quiz Feedback Gone Awry
Hi all...need some help. I am editing a RISE course...in the quizzes, the feedback that is supposed to appear after two tries appears quickly but then immediately jumps to the next question. The learner doesn't get a chance to read the feedback after the second try, which is what they are allowed. What do you think is happening and how should I fix that?
