Base layer text showing up on other layers
I have just started having this issue that when I place text on the main layer and have it fade in by paragraph, then go to the layers and make the whole text box hidden on each layer, everything works fine until...I change the timing of when a paragraph of text is to appear on the main layer (for example, needing to align it with the VO). When I change the timing, the text is no longer hidden in the other layers, and I need to go into each layer and rehide it. I can understand how adding a new paragraph would cause this, but just making a fine adjustment to the timing should not. Thanks for any input.Seeking technical Expert Help/Consultation: Intermittent SCORM 1.2 Completion Failures in TalentLMS
Hello Articulate Community, We are a medical e-learning company facing a persistent and business-critical issue with our SCORM 1.2 courses created in Storyline 360. For over a year, we've had intermittent failures where users complete a course, but their progress is not registered in our LMS, TalentLMS. After a months-long, exhaustive investigation with TalentLMS support, we're still without a definitive root cause or a stable solution. We are hoping to leverage the deep expertise in this community to get a fresh perspective on the problem. Our Setup Authoring Tool: Articulate Storyline 360 (kept up-to-date) Publishing Format: SCORM 1.2 LMS: TalentLMS Completion Trigger: Typically triggered by reaching the final slide of the course. Primary Environment: The issue is most prevalent on the TalentLMS iOS mobile app, but it has also been reported by users on web browsers (Android tablet). The Core Problem Users successfully navigate through an entire course, including passing all quizzes, and reach the final "Course Complete" slide. However, in TalentLMS, the course remains marked as "incomplete" or at "0% progress". For the user to get a completion, they often have to relaunch and retake the entire course, at which point it usually works. This is causing significant user frustration and a heavy support load for our team. Summary of the Long Investigation with TalentLMS Our troubleshooting history is extensive and can be broken down into two main phases. Phase 1: The "SCORM Caching Bug" Initial Diagnosis: For months, the issue was investigated. TalentLMS initially suspected our SCORM file's authoring. The Breakthrough: The support agent discovered that the mobile app was caching old versions of SCORM courses. When a course was updated on the server and reassigned to a user, the app would load the old, cached version from the device. This old version would fail to send completion logs correctly because it was no longer the active version in the course unit. The Resolution: TalentLMS acknowledged this as a bug on their end. They released updated versions of their iOS (v4.4.19) and Android (v4.4.18) apps, which were designed to automatically detect when a SCORM file has been updated and download the new version, preventing the caching issue. Outcome: The issue seemed resolved, and the ticket was closed. Phase 2: The "Regression" & New Evidence The Return: A few months later, the exact same user-facing issue reappeared. Critical New Finding: Unlike the first time, the affected users were all newly registered users. This is a crucial detail because these users had no previous course history, expired certificates, or older course versions cached on their devices. This new evidence invalidates the original "caching" theory as the sole cause of the problem. TalentLMS's Final Conclusion: After further extensive testing, the TalentLMS team managed to replicate the failure once on an iOS device. Their final conclusion is that the root cause lies within our SCORM package itself. They claim that, intermittently, the package fails to send the necessary completion commands (e.g., LMSCommit) to the LMS. TalentLMS's Recommendation: Their primary recommendation is to modify our courses to add a user-initiated "Exit" or "Finish" button on the final slide. They theorize that an explicit onClick event is more reliable for triggering the completion command than the onLoad event of the final slide. Where We Stand Now We are skeptical that this is purely an authoring issue, given that the problem is intermittent and platform-specific (primarily iOS). If it were a fundamental flaw in the SCORM package, we would expect it to fail consistently across all platforms. We have created a new test course that sends a completion command on both the click of the "next" button on the penultimate slide and on the load of the final slide, and have asked TalentLMS to test its reliability. Our Questions for the Articulate Community Completion Trigger Reliability: Is there a known difference in reliability between triggering completion via Storyline's built-in "when timeline reaches end" or "when slide is visited" versus a user-initiated button click? Why might a click be more robust, especially on mobile devices? iOS/Mobile App Quirks: Are there known best practices or common pitfalls when publishing SCORM 1.2 content from Storyline specifically for use within an LMS's native iOS wrapper app? Could there be issues with how the app's webview handles JavaScript events like onLoad vs. onClick? Debugging SCORM Communication: What are the best methods for debugging the SCORM API communication between a Storyline course and an LMS, particularly on a locked-down mobile device? Is it possible to add custom JavaScript logging to the Storyline output to see precisely if and when commands like LMSCommit and SetStatus('completed') are being fired? TalentLMS Experience: Has anyone else in the community experienced similar intermittent completion issues with TalentLMS? If so, how did you resolve them? We Are Open to Hiring an Expert Given the significant business impact, we are also looking to hire an independent SCORM/Storyline consultant to perform an audit of our publishing profile, a sample course, and its SCORM output. If you have this level of deep technical expertise and are available for consulting work, please let us know. Thank you for taking the time to read this detailed post. Any insights you can provide would be immensely appreciated. Best regards,Drag & Drop assistance
Good afternoon! First off, I'm a new user of Articulate and Storyline, so this might be a really simple solution (I've been hunting for answers but haven't found the right one yet) but I'm truly stumped, so I'll beg your patience. I'm trying to add a Drag & Drop slide and I'm so close to getting it fully functional, but I'm missing something. After lots of good online tutorials I was able to add the motion paths to move the incorrect drop items back to their original locations and let the learner try again. This is where the problem lies. When I drag the items, for a second time, to their correct drop locations, the Submit button isn't working. It should bring up the "correct" layer and allow me to press "correct" and advance to the next slide. But that layer isn't appearing. I know it's something I'm missing, but I cannot for the life of me figure out what I've done wrong or what I'm not seeing. If anyone can take a look at the sample and give me some direction I'd be super grateful! Thanks, MattBest Certification for Breaking into Instructional Design field
I am mentoring an Educator (with a Master's in Teaching) and 15 years of teaching fifth-grade science as well as pre-school. This educator wants to transfer her skills to break into the Instructional Design field. What are the best certifications programs for this type of professional?Short quiz at the end of a lesson: adding the question directly Vs. using the question bank?
Hello! I recently found out about the question bank, did a few tests to see what it's capable of, and I still have a question: While I think it's a no-brainer to use the question bank for the final quizz, I keep seeing pros and cons of using it for the quick comprehension question at the end of a lesson : Pros : All the questions are at the same place, if one needs to be edited, no need to search for it in every lesson, it's right there in the question bank. Cons : Seems a bit overkill, and the question bank should be used only when the questions will be shared between courses, or when its features (like randomly selecting questions) will be used. What do you think is the best practice here, please?Articulate Sign in "Couldn't Open Port"
Launched my Storyline 360 desktop app and was prompted to sign in. Typically clicking 'sign-in' launches a browser window where I sign in and then have access on the desktop as well. Today I received the attached message in the application when I clicked sign-in. "Couldn't Open Port" "Unable to open a port for authentication responses." Steps taken: Closed out and relaunched desktop application Restarted entire computer and relaunched Went directly to Articulate360 website to sign in Got into website, but did not connect me to the desktop app. Peers in my organization are not experiencing the same issue. Thoughts? Thanks!AI spelling and grammar
I have been using the AI Assistant to edit text, specifically the "Fix spelling and Grammar" feature, and even though I am based in the USA, the AI converts my spelling to British spellings, such as organise instead of organize, and colour instead of color. I have not been able to a setting to change that. Can I set American English to my default spell check?Keyboard navigation to support accessibility
Hi all...happy holiday. I recently took a work-required eLearning course (ahem, we won't discuss quality!) that had keyboard navigation options to move through the course, allowing for accessibility. I wonder how that works with Articulate storyline and RISE...how does that get created? No clue on this but see it as necessary for our work. Your guidance is appreciated. Michele
