Is Articulate extremely slow after the latest Windows update?
Hi, Is it just me? Or have other people had serious lag time using Rise and Storyline after the latest Windows updates? Trying to get the preview to play, hitting spacebar, adjusting CC on audio and video files, and even just opening Storyline or Rise is taking really long. I'm trying to figure out if this is an issue with my laptop or a wider issue. Thanks!URGENT: Systematic Memory Leak & DOM Node Explosion - Multiple Projects Affected
Hello Articulate Support & Community, I am reporting a critical, project-breaking performance issue that is now affecting multiple recent modules that causes browser crashes, particularly on mobile devices. This is an urgent matter as our clients are experiencing frequent crashes, particularly on mobile devices, and our production is at a standstill. I have already opened a technical support case (# 01272139) regarding this, but I have not received a resolution yet. I am providing full technical data here to expedite a fix. The Issue: In our latest builds using the most recent version of Storyline 360, we are seeing a massive, uncontrollable accumulation of resources that the engine fails to purge: DOM Nodes: Over 70,000 nodes for a simple 11-slide project. JS Heap Size: Reaches 2.4 GB rapidly, leading to "Out of Memory" crashes. CPU Usage: Constant saturation at 99.4%, even when the slide is idle. Cross-Environment Testing: We have verified that this behavior is NOT related to a specific hosting platform. The same leak occurs across: Articulate Review 360. LMS environments (SCORM 1.2 and 2004). Local standalone web server (No LMS/No SCORM). The Issue: The Storyline runtime appears unable to perform effective Garbage Collection. Even though I am not using complex media, the DOM tree continues to grow indefinitely. It seems the engine is "stacking" every object from previous slides without ever purging them from the browser's memory. Troubleshooting Steps Taken: To isolate the cause, I have stripped the project down to its bare essentials: Slide Master: Completely deleted the Slide Master for testing—the leak persists. Slide/Layer Properties: Every slide and layer is set to "Reset to initial state". Animations/Media: Removed all videos, Move Paths, and Emphasis Effects. New Project: Imported slides into a brand-new .story file—no change. Logic: Replaced Project.Progress with custom JS to reduce CPU overhead. Conclusion: This appears to be a systemic failure in the Modern Player's Garbage Collection mechanism in recent builds. Since this is affecting multiple projects, we suspect a regression in how the engine handles object destruction. I am ready to provide the .story file immediately to any staff member who can investigate this. Our clients are extremely dissatisfied, and we need an urgent technical review. Technical Context: Storyline 360 Version: Latest Build (January 2026). Player: Modern Player. Browser: Chrome, Edge, and Firefox (All show the same 70k node retention). Thank you for your immediate attention to this case.Rise flipping label language and course ownership
Hi, I'm finding that when there are updates to Rise 360, the ownership of courses and the labels can switch. Ownership ends up flipping to my manager (who has an account but doesn't work in Rise), and the labels will revert to English rather than French. I work in Canada, and the French label switching is a big issue as the Province of Quebec has language laws to ensure training is offered in French. This doesn't happen all the time or to all courses, but it does happen regularly in courses that use the old Share option. We've just started using the updated Quick Share so I don't know if there is a similar issue. Has anyone else noticed this? Or am I just going crazy?Storyline 360's AI image generation got a major upgrade!
We’ve introduced a new image generation model that’s sharper and more realistic with improved text rendering. In this quick GIF, you’ll see the new model toggle in action (so you can switch between the legacy and latest versions), and the results from this prompt: “A cat astronaut teacher teaching kitten astronauts about space travel and planetary physics while on a distant planet with no discernable sky or atmosphere. They should be wearing glass globe style astronaut helmets and space suits. Include a sign behind the teacher indicating this is cat astronaut school.” The new model nailed every detail — even the classroom sign. That’s something the previous version really struggled with, and it’s such a huge step forward for anyone creating custom art and course imagery inside Storyline. This new image generation model is available in version 3.105.35604. Have you updated and played around with the new model yet? What kind of prompts have you tried?Some AI Voices are Going Away in April: What to do Next
Following changes from our text-to-speech partner, ElevenLabs, some AI voices will be retired in April 2026, and we want to make sure you have time and support to plan ahead. What this means: Any audio you’ve already generated with these voices will not go away. After April 2026, you won’t be able to create new audio using the retired voices. You will also no longer be able to regenerate audio in existing courses using these voices. What to do next: If you've used one of these voices in your trainings, you'll receive direct email outreach from us. Review the AI voices that will be retired and ElevenLabs’ recommended replacements: View the impacted voices and how to update them. Stop using the soon-to-be-deprecated voices in your trainings. While existing audio will continue to play, you won’t be able to regenerate or create new audio with these voices after April. Look out for more direction from us soon. Our team is working on tools to help you easily swap voices on impacted audio files. We’re also exploring other ways to avoid similar disruptions in the future. We know that losing access to voices can be disruptive. We’d love to learn from the community as you navigate this change: If you’ve already navigated a voice swap, consider sharing what worked for you. What would make a migration tool most helpful for your workflow? If you need one-on-one help, our Support team is always here at support@articulate.comAI Voice Availability Differences Between Storyline and Rise – Anyone Else Noticed This?
Hi there, While working with AI voices in Storyline and Rise, I noticed a small inconsistency in the voices available between the two tools. Some voices that appear in Storyline don’t seem to show up in Rise, and vice versa. For example, voices like Jessica — Woman | Young | English | American accent | Dialogue | Cute and Brittney – Social Media Voice – Fun, Youthful & Informative are available in Storyline but don’t appear in Rise (at least in my environment). It’s not necessarily an issue, but it does make it a bit challenging to maintain voice consistency across courses, especially when some modules are built in Storyline and others in Rise. I’ve already raised a support case with Articulate regarding this, but I was curious to check with the community as well. Have you noticed similar differences in AI voice availability between Storyline and Rise? If so, how are you maintaining consistency across projects? Would love to hear your experiences! Thanks!Serious Lag and Memory Buildup in Long Storyline360 Course – Suspected Media Unloading Issue
Hi Everyone, I’ve been facing a persistent and performance-impacting issue in a complex Storyline 360 project and would appreciate guidance or confirmation from the community. Problem Summary I’ve created a long interactive course with multiple topics and rich media (images, audio, video) across slides and layers. As users progress through the course, the application begins to lag severely, especially after the midpoint. After extensive testing, I found a major memory buildup during runtime: Initial Memory Usage: ~55 MB Final Memory Usage (after all topics): ~4 GB (!) The course doesn’t use heavy JavaScript, tracking, or data storage that could account for such memory growth. What I’ve Tried Restarted my PC before testing. Closed all background applications. Monitored memory via Task Manager after each slide/topic. Used optimised MP3 audio and JPG images where possible. Avoided continuous background audio or video. Despite these measures, the lag remains, and worsens in the last quarter of the course, suggesting something is accumulating as the user progresses. Hypothesis My working theory is that Storyline is not unloading media (especially images/audio) from previous slides. This leads to: Memory bloat from unused assets. Laggy transitions and interaction delays in later slides. I also noticed this issue gets worse if: I use many layers on a slide. There are large audio clips or embedded videos. I attempt to preload media early using triggers (which I’ve stopped doing). Project Structure Single .story file combining multiple topics. 30+ content-heavy slides with images, layered interactions, and voiceovers. What I Need Help With Is this a known limitation in Storyline? Does Storyline 360 retain media in memory from all visited slides? Any way to force memory to clear between slides or scenes? Any suggestions from the community would be greatly appreciated! Thank you in advance. Mahesh MahajanStoryline + OneDrive: How to Stop Temp File Sync Issues?
I frequently run into issues where OneDrive automatically backs up all temporary files created by Storyline. When Storyline closes, these files are deleted, which results in unnecessary sync activity and bandwidth usage without any real benefit. To improve workflow and system performance, I’d like to suggest the following enhancements: Set a default folder for “Save As” It would be helpful to have the ability to define a default folder that opens when using “Save As” in Storyline. For example: C:\Temp\ArticulateProjects\ This would allow users to work in a local folder outside of OneDrive (which is often required by IT policies). Set a custom folder for temporary files Storyline should allow users to specify where temporary files are stored. For example: C:\Temp\ArticulateTemp\ This would prevent OneDrive from syncing and deleting these files, improving stability and reducing unnecessary network traffic. Separate folder for Storyline templates It would be ideal if templates could be stored in a dedicated folder, such as within OneDrive: C:\Users\<username>\OneDrive\ArticulateTemplates\ This ensures templates are backed up and easily recoverable in case of a system crash. It also supports better reuse of custom features across projects. These features would significantly improve the user experience, especially in environments where OneDrive sync is enforced. I’m curious if others have encountered similar issues or found effective workarounds?How long is the average time for support to respond?
Hi community Our subscription is changing on 01st of April to automatically include the AI Assistant however, our IT will not unblock the AI features without doing a full data security check. Our Account manager at Omniplex isn't responding so I raised a support ticket with Articulate. But apart from the generic response "we have your case" I've not heard back and its been nearly a week. Case # 01311217 Thanks
