articulate 360
2165 TopicsStoryline audio not playing properly on random slides
Hi, We have developed a Level 3 course with a duration of 30 minutes. After publishing the course, I reviewed it using the review link. However, after approximately 40% course completion, I am facing an audio synchronization issue. The content and audio are not playing properly. I verified the source file, and the synchronization is correct. It is also working fine in the preview mode. The issue occurs only in the review link. I have used March 17- 2026 version and the latest April 28 - 2026 version, I started facing this audio synchronization issue in both versions.You Tube Embedded Videos Stopped Playing
We have several trainings where we embedded You Tube Videos. Three weeks ago all of them have quit playing and display the error below. Our LMS Vendor has told us this is a recent change from YouTube and there is nothing they can do. Is anyone else experiencing this? Do you know a fix short of opening the video in a separate window (that does not work for us culturally) or going through and replacing the videos.Bypassing Restricted Navigation in Review 360
Is there a way to bypass the restricted navigation in review 360? My coworker and I have tested the settings in Rise and turned off the navigation restriction and republished it into review 360 but are still unable to jump to sections for reviewing. The module we're reviewing is rather long and when we meet to come back and pick up where we left off, we keep having to start all the way from the beginning, which isn't that big of a deal, but is a bit of a nuisance. Is there something that we're missing or just simply overlooking, or is this hard coded? Thank you!! 😊41Views0likes1CommentStoryline AI Voice - decreasing volume
Hi, Consider this feedback for the implementation of AI voice over provided by ElevenLabs inside Storyline 360. I've been typically noticing this on any voice over that lasts approx. 50 seconds or longer, but I have also noticed this continuously gradual decrease in volume in clips as short as 40 seconds. If the generated voice over is long enough, the audio can, over its duration, gradually decrease to barely perceptible levels. This means constantly having to chop up the script and generating multiple short clips for a single slide or layer. I've tried on new slides, tried in a blank and clean project with the same results. Kind regards, sam68Views0likes4CommentsJAWS and Web Objects Shifting left
I read there was a fix for something similar back in January so I am not sure if this falls within. What I am experiencing is a shift left on a slide with a web object while using JAWS and navigating down through the content using the keyboard arrow buttons. On the slide, within the web object window, I am pulling an html page that has some example scenarios coded into an accordion using pure html and JavaScript. Nothing fancy. While the section being read by JAWS is with in the visible area things are fine, its when I arrow down to the content below the visible area that the shift happens. It only happens with JAWS on, otherwise it works perfectly. Anyone have any ideas or experiencing something similar? I would love to hear your workarounds. I provided some screen caps. Thanks MikeSolved71Views0likes2CommentsPreview and Published Files Not Running/Clocking
Hello, I am using Storyline 360 Build 3.116.36838.0. I am having trouble previewing "Selected Slides", "Scenes", and viewing Published courses. I am noticing that if I try to preview slides that do NOT include Question Banks, the slides do preview. But if I try to include the Questions Banks in a preview of a scene or selected slides, the slides/scene will NOT preview. I get the attached image. And if I publish an entire course which includes Question Banks, I cannot run the course. I once again get the attached image as if the course is just trying to run but won't. One other note: I was previously using Build 3.115.36688.0. I had no problem with Question Banks up until yesterday with that build. Which is what made me update to the latest build. Is anyone else experiencing this issue with previewing or publishing?Options to Insert AI Audio
Hi! The latest update made some changes to inserting AI Audio into the Storyline 360 Timeline. It used to be inserted wherever the Playhead was in the timeline. Now, there is just the option to replace a clip, presumably the last clip selected. This is a specific use, which might be great to have as an option, but there should also be just the "Insert at Playhead" option. I just want to get the audio into the project asap and will work with it with it there. Thanks.24Views0likes1CommentArticulate 360 Login Loop – Requesting Immediate Assistance
I'm currently unable to log in to Articulate 360. When I attempt to sign in, I get the message: "You're being redirected to your web browser to sign in." The browser opens, I successfully sign in, but then the desktop app shows a "Start over" button. Clicking it simply repeats the process, returning me to the same "Start over" screen. I’ve already tried uninstalling and reinstalling the app, but the issue persists. I opened a support case and received a response from an agent directing me to a help page that outlines common troubleshooting steps: Outdated Desktop App: Ensure that your Articulate 360 desktop app is up to date. Older versions may not function correctly. You can download the latest version from Articulate 360 Downloads. Browser-Based Sign-In: Since the app uses your default web browser to sign in, make sure your browser is up to date and set as the default. You can also try clearing your browser cache and cookies. Incorrect System Time: Double-check that your system clock is set to the correct time and date. This can affect the sign-in process. I’ve checked all of these, and everything appears to be in order. My colleagues can log into their Articulate apps with no issues. I responded to the agent’s email explaining this, but I haven’t had a reply — it's been over four hours now. I also tried using the support chat, expecting to speak to a live agent, but was only met with an AI bot repeating the same steps listed above. This is incredibly frustrating, especially as I can't access any of my Storyline projects and I’m working to a tight deadline. I’d really appreciate direct help from a human support agent as soon as possible.Solved1KViews0likes21CommentsMajor Storyline Audio Playback Issues
I have recently been receiving a lot of feedback from my course testers that there have been issues with audio not playing, audio only partly playing, incorrect audio playing or layer audio overlapping when they visit the slide initially, however when they return to the slide the audio works as designed. Even weirder, two people may be testing the exact same package and will experience completely different audio glitches and some testers experience no glitches at all. These tests have been done on both Review360 and in SCORM 1.2 and 2004 on our LMS. It has been tested in both Edge and Chrome. There are no issues with the timeline and the audio is not attached to any triggers. I've been using Storyline for around a decade now and have never encountered an issue like this. From looking at the forums here it seems that a number of people are having similar issues, with no solutions provided or any update/explanations as to why this may be occurring. This is incredibly frustrating, as it means nothing can get past quality control and be provided to clients. Has anyone experienced this and found a fix?671Views5likes21Comments