storyline 360
28682 TopicsAnswer choice always goes to hover state in review mode
We're having an problem with a multiple choice question when the learner is finished with the course and reviewing their answers. For some reason in the first question, no matter what answer you choose, in review mode answer D is changing states to hover. We've gathered that it happens when the user hovers over the answer choice for a few seconds, it appears that if it's scrolled over quickly the issue doesn't appear. We've been able to recreate the issue with answer choice B but have seen most consistent issues with answer choice D. This interaction uses the Storyline graded multiple choice template so there are not unnecessary triggers or layers built into the slide, it also leaves us with few options or ideas of things to try to fix the issue since most of the work is being done within the software. We have tried the following to no avail: rebuilding the question as a freeform pick one question taking off the fade in animation from the answer choices separating the introductory content of the slide from the question itself deleting the hover states of each answer choice and creating new ones duplicating the slide and deleting the original putting a blocker on answer choice D that is triggered to hide when the user hovers over the other answer choices (this worked but is very clunky and definitely not an ideal solution, we were also still able to cause the same behavior to happen to answer choice D when employing this idea) Beyond this we are at a loss of what to try, we may attempt just building it again from scratch but are concerned that if we cannot get to the root of the issue it may just appear again in another question slide. It seems like there is something wrong within the code, but again, we cannot access that. Has anyone dealt with an issue like this? And if so, have you come to a good solution? The affected slide is 1.11 which is called "Assessment" in the attached file.Solved245Views0likes18CommentsEngage interaction not found in LMS
I have inserted and enage interaction into my Storyline course and published it for LMS. When I launch the course in Learnworlds (which is what i'm using), it is working fine until I get to the interaction and then I get an error "object not found". I can use the menu to navigate to the other slides, which work fine. Any ideas for correcting this?Media Library Bug
Hello, Media Library in Storyline 360 seems to be overwriting my existing .mp4 with new upload if it has identical properties, but it's a different file name. for ex. test_.mp4 is uploaded to media library, I then duplicate the source .mp4 and rename it to: test_2.mp4. I now have two files with identical properties, but two different file names. When I upload test_2.mp4, instead of uploading as it's own media, Storyline will replace test_.mp4 with test_2.mp4. Can I get some insight into what's happening here? I feel like I'm missing something. I have a workaround to where I re-export test_2.mp4 shortened by a second so some of the file properties change, but I'd like to understand what's going on with Storyline and why it doesn't treat this file as it's own! Thanks in advance :)LMS not reporting 'Completed' status
We are delivering e-learning content to a client using SCORM 1.2. So far, we have delivered around five modules. In all of them, the completion setting is the same: the course is marked “Completed” once the learner has viewed 100% of the slides. All previously delivered courses with this configuration have worked correctly. However, one specific course is not being marked as complete. In this course, we added three quizzes (each with about three questions). As per the client’s request: Each question allows only a single attempt. After clicking “Submit” for each question, the learner is shown the correct answer. Please note that other courses also include quizzes built using the same template and settings, and those courses are marked as complete without any issues. When we tested this course in SCORM Cloud, under the Compatibility settings, the “Completion Status of failed Success Status” is showing as “Unknown.” Could you please help us understand what might be causing this issue?Solved21Views0likes1CommentDuplicating layers causing objects to ungroup
I'm having problems when copying/duplicating layers inside a slide on Storyline, when pasting the new layer it causes any grouped objects to ungroup, and also any text boxes added to scroll panels to also ungroup etc. This happens regardless of if the layer is copied or duplicated, and happens whether the layer is within the same slide or another. It's resulting in having to regroup lots of objects and apply animations all over again multiple times. very tedious. I've never had this issue previously. what's happening?Solved43Views0likes2CommentsClosed Captions no longer generated automatically?
I have noticed that when I use the AI text-to-speech tool in Storyline that even though the generate closed captions checkbox is selected, the closed captions are no longer being generated. To get them to work I have to use the separate function to generate the CCs with AI but this is creating extra work for me as there are a lot of product names in my narration and the AI auto-generation mispells these, meaning that I have to manually adjust the captions for every bit of narration, and every time the narration is changed during a review cycle. Is this expected behaviour following an update to Storyline, or am I encountering a bug?Solved119Views1like7CommentsSome AI Voices are Going Away in April: What to do Next
Following changes from our text-to-speech partner, ElevenLabs, some AI voices will be retired in April 2026, and we want to make sure you have time and support to plan ahead. What this means: Any audio you’ve already generated with these voices will not go away. After April 2026, you won’t be able to create new audio using the retired voices. You will also no longer be able to regenerate audio in existing courses using these voices. What to do next: If you've used one of these voices in your trainings, you'll receive direct email outreach from us. Review the AI voices that will be retired and ElevenLabs’ recommended replacements: View the impacted voices and how to update them. Stop using the soon-to-be-deprecated voices in your trainings. While existing audio will continue to play, you won’t be able to regenerate or create new audio with these voices after April. Look out for more direction from us soon. Our team is working on tools to help you easily swap voices on impacted audio files. We’re also exploring other ways to avoid similar disruptions in the future. We know that losing access to voices can be disruptive. We’d love to learn from the community as you navigate this change: If you’ve already navigated a voice swap, consider sharing what worked for you. What would make a migration tool most helpful for your workflow? If you need one-on-one help, our Support team is always here at support@articulate.com187Views5likes1CommentCopy of a localized (multi language) file cannot be published to a NEW review name
HELP! I created a file and localized it with English/Spanish. I published for review. It went great. Now I need to make a similar file, so I started with my existing file and made a copy of it. Made a whole bunch of changes, updated translations, etc. But when I go to publish to review 360, it wants to publish to the original review. But this is a NEW file. How do I fix this? Do I have to start over every time with a non-localized file and redo all the formatting (getting rid of scroll bars, etc) again? I should always be able to publish as a NEW review when I want to. Please advise.44Views0likes2Commentsstoryline slide view: slides move in slide panel - please freeze slides
When working in Storyline, I constantly move from slide to slide as I am creating. The panel on the left of my screen shows a thumbnail of about 6 slides. When editing I need to move from slide to slide by clicking on the thumbnail, but Storyline keeps moving the position of the thumbnails and I inadvertently click on the incorrect slide. Is there a way to stop Storyline from moving these thumbnails up and down? They should stay where I put them.95Views1like6Comments