Overlapping Closed Captions Bug
Feb 21, 2020
By
Dan Graham
Hi Storyline world!
Has anybody else experienced this SL 360 bug with closed captions 'sticking' from the previous slide and stacking on top of the next slide? (image attached)
This only happens when I have the seekbar on and open and the Play/Pause button active. If you click pause half way through a slide with the captions on, and then click on the menu to go to another page, the caption from the last page stacks on top of the captions from the current page. If you do the same thing multiple times, you get a whole lotta stacked CC's.
Interestingly, I can only replicate this with Foreign language closed captions.
11 Replies
Oh, and I'm using the latest release... February 18, 2020 (Build 3.37.21453.0)
Hi Dan,
Thanks for contacting us and sharing what you are running into.
I see that you were able to contact our support team as well and we are looking into this issue further.
I will attach this conversation to the report as well so that we can share updates with you here in the future.
Thanks Leslie! If it helps, I rolled my 360 version back to December 19, 2019 (Build 3.35.21017.0) and it fixed the issue.
Dan/Leslie, I tried replicating your issue on one of our Spanish courses (using the latest version) and I could not get the captions to stack as your did. Weird issue. Good you rolled back. The last 2 updates were buggy and not everything was fixed yet. I had my own weird issue with Storyline not opening after my PC crashed and had to reinstall. Hence the latest version... now rolling back again myself today.
BTW Leslie, in IE you still can't access the Seekbar buttons in the latest release. I assume Dan was testing in Chrome.
Hi Dan,
Thanks for the additional information.
I appreciate you sharing because now I'm thinking you may be running into a different issue.
With your permission, I'd like you to share your project file with our support engineers to investigate what's happening. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
You bet. I've already sent the SL file to them and they were quick to jump on the case. I appreciate your help!
Oops! We did talk about that, Dan. Thanks so much!
Hi, can I ask if there are any potential solutions to this yet? As I am running into the same issue.
Hi there, Madeleine!
Sorry to hear you're facing this roadblock. There are two different bugs connected to this discussion, so I want to make sure we got your scenario covered!
Let us know if those descriptions don't hit the mark. If you can share the file with us, we're happy to have a closer look! You can use this secure upload link.
Hello All!
I'm excited to pop back into this discussion with a follow-up to Ren's last post!
We've fixed issue #2 Katie mentioned previously —
Be sure to install the latest Storyline 360 update (Build 3.49.24347.0) to take advantage of all the recent features and fixes.
If the problem happens again, please let us know, or you can always work directly with our support engineers here.