Review 360: Manage Feedback

As stakeholders review your content, they'll share their feedback by posting comments on your Review 360 item. Here's how to manage feedback by working with comments, exporting comments to CSV and PDF files, disabling and re-enabling the comments panel, and choosing how often you want to be notified.

• Work with Comments
• Export Comments to CSV and PDF Files
• Disable and Re-Enable the Comments Panel
• Change Your Notification Settings

Work with Comments

See our user guide on using comments in Review 360 to learn how to add, edit, delete, and resolve comments for an item and other tasks.

Review 360 comments also appear in context as you're working in Rise 360 and Storyline 360, so you can act on stakeholder feedback immediately.

Export Comments to CSV and PDF Files

Export comments from an item for analysis, backup, or regulatory requirements. Here’s how.

1. Click an item on your dashboard to open it.
2. Click the More (•••) icon in the upper right corner of the screen and choose Export Comments.
3. Use the Comment Order drop-down list to choose how you want to organize comments in your report.
4. Choose either CSV or PDF from the Export Format drop-down list. 
5. Click Export and choose where you want to save your report.

All comments for all versions of the item get exported to a single report. However, to include resolved comments in the PDF export, set the Review 360 item to Show Resolved Comments first via the More (•••) icon in the upper right corner before exporting.

Disable and Re-Enable the Comments Panel

There are times when it’s helpful to turn off comments for an item. For example, you might not want reviewers to continue posting comments after it's finished and approved. Just open the item from your dashboard, click the More (•••) icon in the upper right corner of the screen, and choose Disable Comments. Here’s what happens when comments are disabled:

• The sidebar disappears from the review tab, and the feedback tab disappears altogether.
• If the item already had comments, you won’t be able to read them unless you export them to a report.
• If you enable comments again later, all pre-existing comments will reappear. (Re-enable comments by clicking the More (•••) icon in the upper right corner and choosing Enable Comments.)

Change Your Notification Settings

As the content owner, you’ll receive instant email notifications for all comments on all your Review 360 items. The good news is you can change your notification settings, including how often you receive emails.

Limit or Mute Notifications for an Item

By default, you’ll receive email notifications for all comments on an item, but you can limit or even mute comments. Here’s how.

1. Click an item on your dashboard to open it.
2. Click the More (•••) icon in the upper right corner of the screen and choose Project Notifications.
3. Choose one of these options:
• Your Activity triggers email notifications only when someone replies to your comments or @mentions you.
• All Activity triggers email notifications for all comments and replies on this item. This is the default setting for content owners.
• Mute Project never sends email notifications.
4. Click outside the notification settings menu to close it.

Change the Frequency of Email Notifications

You’ll receive email notifications instantly by default, but you can reduce the frequency to hourly or daily.

1. Click your profile icon in the upper right corner of the screen and choose Notification Settings.
2. Choose how often you want to receive email notifications: Instantly, Hourly, or Daily.
3. Click outside the notification settings menu to close it.

Email frequency is a global setting that applies to all your Review 360 content (except items you've muted).