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E-Learning Challenges
2 MIN READ
What do E-Learning Designers Need to Know About Working with SMEs? #474
When it comes to building courses, your Subject Matter Experts (SMEs) hold the keys to your success—you can’t do much without them.
They’re the folks who not only bring their expertise to the table but also help you fine-tune those storyboards and quizzes and break down the intricate processes that make your training actually work.
But here’s the catch: if they’re not fully on board or are dragging their feet, they can quickly become a major headache. The trick is figuring out how to turn those challenging SMEs into your biggest allies. And that's this week’s challenge is all about!
🏆 Challenge of the Week
This week’s challenge is to share a short demo or interaction that helps e-learning designers collaborate more effectively with their SMEs.
You can take it in any direction you like—whether it’s creating a slide with your favorite quote about working with SMEs, building a microlearning course, or even a whack-a-mole game (SME Edition).
✨ Share Your E-Learning Work
Comments: Use the comments section below to link your published example and blog post.
Forums: Start a new thread and share a link to your published example.
Personal blog: If you have a blog, please consider writing about your challenges. We'll link to your posts, so your great work gets even more exposure.
Social media: If you share your demos on Twitter or LinkedIn, try using #ELHChallenge so your tweeps can follow your e-learning coolness.
🙌 Last Week’s Challenge:
Before sharing your favorite tips for working with SMEs, take a look at the final examples from the e-learning game show series:
The weekly e-learning challenges are ongoing opportunities to learn, share, and build your e-learning portfolios. You can jump into any or all of the previous challenges anytime you want. I’ll update the recap posts to include your demos.
Learn more about the challenges in this Q&A post and why and how to participate in this helpful article.
Hey, ‘Onboarding SMEs!’ Is it too late to squeeze in a second session for the user event? :-)
But seriously, big thanks for your kind and thoughtful feedback on last month’s challenge series. Funny enough, most of the other feedback lined up with what you shared. Maybe it’s just my ‘glass is half empty’ personality, but I was bracing for more critical comments. We got some ideas and suggestions for improvements, but overall the feedback was way more positive than I was expecting.
Hello David. Just finished, the Olympics already forgotten? I wonder why my demo from last week doesn't appear in the recap. Can you do something for the athletes, please?
Just having some fun with this topic. I recall Tom Kuhlman speaking at DevLearn one year, and he suggested teaching "worst practices" to make an impression on your learners....or at least that's how I interpreted what he said.
Bonjour Heroes. I wasn't sure about participating because it's hard to show something after Jodi's masterpiece. Also, I'm never in contact with SMEs as I'm a 100% storyliner and not an e-learning designer. But I have heard a few stories from IDs and project managers, and it seemed a bit labyrinthine at times. https://360.articulate.com/review/content/50778558-0aea-4c97-80ba-72cbfad32de0/review (And it was fun to build this from scratch: I'd never done it before, but I reused characters I'd created a few years ago, entirely on PPT).
I feel like you captured the feelings and frustrations of working through a new project with SMEs, especially when I felt trapped in the maze! I have a client that that reminded me of your project manager--"Please don't call me!" :) Thank you for sharing your file and for your kind words!
This is an interesting maze interaction! I've never designed one before, so I am curious to find a use case to experiment. Thanks for attaching your .story file in the Review 360 comments! I agree with Jodi. You've captured the feeling of navigating with unknown timeline changes at each corner.
Sometimes SMEs find it difficult to share their expertise in a pithy way. Back in the day, I used to set SMEs a 'Twitter Challenge' to give their advice in under 140 characters. Twitter may be functionally dead now, but character limits are still a great way to get SMEs to focus on what's important.
Sounds like a good trick to get feedback in a concise form, Jonathan. I should apply it to myself. I like the way you display the date and time of day, just like on the real device. (And sorry, I didn't leave a message in the demo. Rather catch the plague than use X. Totally personal opinion)
Oh, that's a shame Thierry. There's some pretty cool stuff going on in the background that disables the 'Tweet' button if you go over 140 characters. And once you hit 'Tweet', you'll see I share your feelings about the platform formerly known as Twitter.
A tweet challenge is a wonderful way to frame an expectation! I imagine you have light-hearted and effective email interactions with your clients and teams. What challenge do you pose to SMEs now that Twitter / X is a different medium?
Also, what is a posted message called in X now, if Tweet : Twitter?
Hey Yvonne, nice to hear from you. When I use this approach now, I say 'social media' challenge and set a character limit. Most people still refer to it as a 'tweet', though. I remain certain that one day Twitter will come back.
Jodi! That is EPIC! :D LOL I'm so inspired to make more cool stuff now. Thank you!
At my company, we developers are Swiss Army knives, doing it all start-to-finish. And dealing with the SME's (or "course owners") can be fun, or it could be wretched! The worst ones are the ones who can't tell you what they want.... "I'll know it when I see it! Show me several different versions, and I'll pick one!" AAAARGH! Or how about, "It's finally done! Publish it!" (two minutes later:) "Oh wait our VP didn't see it, and has multiple changes (or) wants to go a different route, so this is all worthless". Makes me appreciate the ones who are a dream to work with!
Great tips Samuel! I especially like, record the interview.
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When it comes to building courses, your Subject Matter Experts (SMEs) hold the keys to your success—you can’t do much without them.
\n
They’re the folks who not only bring their expertise to the table but also help you fine-tune those storyboards and quizzes and break down the intricate processes that make your training actually work.
\n
But here’s the catch: if they’re not fully on board or are dragging their feet, they can quickly become a major headache. The trick is figuring out how to turn those challenging SMEs into your biggest allies. And that's this week’s challenge is all about!
\n
🏆 Challenge of the Week
\n
This week’s challenge is to share a short demo or interaction that helps e-learning designers collaborate more effectively with their SMEs.
\n
You can take it in any direction you like—whether it’s creating a slide with your favorite quote about working with SMEs, building a microlearning course, or even a whack-a-mole game (SME Edition).
\n
✨ Share Your E-Learning Work
\n
\n
Comments: Use the comments section below to link your published example and blog post.
\n
Forums: Start a new thread and share a link to your published example.
\n
Personal blog: If you have a blog, please consider writing about your challenges. We'll link to your posts, so your great work gets even more exposure.
\n
Social media: If you share your demos on Twitter or LinkedIn, try using #ELHChallenge so your tweeps can follow your e-learning coolness.
\n
\n
🙌 Last Week’s Challenge:
\n
Before sharing your favorite tips for working with SMEs, take a look at the final examples from the e-learning game show series:
The weekly e-learning challenges are ongoing opportunities to learn, share, and build your e-learning portfolios. You can jump into any or all of the previous challenges anytime you want. I’ll update the recap posts to include your demos.
\n
Learn more about the challenges in this Q&A post and why and how to participate in this helpful article.
When it comes to building courses, your Subject Matter Experts (SMEs) hold the keys to your success—you can’t do much without them.
\n
They’re the folks who not only bring their expertise to the table but also help you fine-tune those storyboards and quizzes and break down the intricate processes that make your training actually work.
\n
But here’s the catch: if they’re not fully on board or are dragging their feet, they can quickly become a major headache. The trick is figuring out how to turn those challenging SMEs into your biggest allies. And that's this week’s challenge is all about!
\n
🏆 Challenge of the Week
\n
This week’s challenge is to share a short demo or interaction that helps e-learning designers collaborate more effectively with their SMEs.
\n
You can take it in any direction you like—whether it’s creating a slide with your favorite quote about working with SMEs, building a microlearning course, or even a whack-a-mole game (SME Edition).
\n
✨ Share Your E-Learning Work
\n
\n
Comments: Use the comments section below to link your published example and blog post.
\n
Forums: Start a new thread and share a link to your published example.
\n
Personal blog: If you have a blog, please consider writing about your challenges. We'll link to your posts, so your great work gets even more exposure.
\n
Social media: If you share your demos on Twitter or LinkedIn, try using #ELHChallenge so your tweeps can follow your e-learning coolness.
\n
\n
🙌 Last Week’s Challenge:
\n
Before sharing your favorite tips for working with SMEs, take a look at the final examples from the e-learning game show series:
The weekly e-learning challenges are ongoing opportunities to learn, share, and build your e-learning portfolios. You can jump into any or all of the previous challenges anytime you want. I’ll update the recap posts to include your demos.
\n
Learn more about the challenges in this Q&A post and why and how to participate in this helpful article.
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Wow, the timing is great for this. I'm just on-boarding 3 new SMEs this month on a topic I know nothing about. I'm rusty on my team building skills.
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Hey, ‘Onboarding SMEs!’ Is it too late to squeeze in a second session for the user event? :-)
But seriously, big thanks for your kind and thoughtful feedback on last month’s challenge series. Funny enough, most of the other feedback lined up with what you shared. Maybe it’s just my ‘glass is half empty’ personality, but I was bracing for more critical comments. We got some ideas and suggestions for improvements, but overall the feedback was way more positive than I was expecting.
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Hello David. Just finished, the Olympics already forgotten? I wonder why my demo from last week doesn't appear in the recap. Can you do something for the athletes, please?
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Good grief! How'd I miss your entry? You’re literally one of the most unforgettable folks in our community, and yet I totally dropped the ball.
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Oh, I'm blushing. Thank you.
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Just having some fun with this topic. I recall Tom Kuhlman speaking at DevLearn one year, and he suggested teaching \"worst practices\" to make an impression on your learners....or at least that's how I interpreted what he said.
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This is hilarious and cathartic 🤣👏
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haha I love it!! And I love your characters, they look great!
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This is the life I am living, lol. Thank you so much for sharing this!
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hahah excellent
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I learned a lot from this project, I even put in my first JavaScript trigger.
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Liked the personalities and useful summaries!
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Bonjour Heroes. I wasn't sure about participating because it's hard to show something after Jodi's masterpiece. Also, I'm never in contact with SMEs as I'm a 100% storyliner and not an e-learning designer. But I have heard a few stories from IDs and project managers, and it seemed a bit labyrinthine at times. https://360.articulate.com/review/content/50778558-0aea-4c97-80ba-72cbfad32de0/review (And it was fun to build this from scratch: I'd never done it before, but I reused characters I'd created a few years ago, entirely on PPT).
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I feel like you captured the feelings and frustrations of working through a new project with SMEs, especially when I felt trapped in the maze! I have a client that that reminded me of your project manager--\"Please don't call me!\" :) Thank you for sharing your file and for your kind words!
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This is an interesting maze interaction! I've never designed one before, so I am curious to find a use case to experiment. Thanks for attaching your .story file in the Review 360 comments! I agree with Jodi. You've captured the feeling of navigating with unknown timeline changes at each corner.
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Fabulous Thierry! It truly captures the \"feeling\"!
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Hello!
Sometimes SMEs find it difficult to share their expertise in a pithy way. Back in the day, I used to set SMEs a 'Twitter Challenge' to give their advice in under 140 characters. Twitter may be functionally dead now, but character limits are still a great way to get SMEs to focus on what's important.
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I responded by throwing shade on Jim Carrey fans. :)
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He's the GIF that keeps on GIFing
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Sounds like a good trick to get feedback in a concise form, Jonathan. I should apply it to myself. I like the way you display the date and time of day, just like on the real device. (And sorry, I didn't leave a message in the demo. Rather catch the plague than use X. Totally personal opinion)
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Oh, that's a shame Thierry. There's some pretty cool stuff going on in the background that disables the 'Tweet' button if you go over 140 characters. And once you hit 'Tweet', you'll see I share your feelings about the platform formerly known as Twitter.
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A tweet challenge is a wonderful way to frame an expectation! I imagine you have light-hearted and effective email interactions with your clients and teams. What challenge do you pose to SMEs now that Twitter / X is a different medium?
Also, what is a posted message called in X now, if Tweet : Twitter?
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Hey Yvonne, nice to hear from you. When I use this approach now, I say 'social media' challenge and set a character limit. Most people still refer to it as a 'tweet', though. I remain certain that one day Twitter will come back.
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Cleaver tips and really nice and neat realization on Rise, Kate.
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Very helpful! Thanks for the brilliant ideas :)
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Loved the helpful tips and beautiful design!
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Jodi! That is EPIC! :D LOL I'm so inspired to make more cool stuff now. Thank you!
At my company, we developers are Swiss Army knives, doing it all start-to-finish. And dealing with the SME's (or \"course owners\") can be fun, or it could be wretched! The worst ones are the ones who can't tell you what they want.... \"I'll know it when I see it! Show me several different versions, and I'll pick one!\" AAAARGH! Or how about, \"It's finally done! Publish it!\" (two minutes later:) \"Oh wait our VP didn't see it, and has multiple changes (or) wants to go a different route, so this is all worthless\". Makes me appreciate the ones who are a dream to work with!
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The man who makes Swiss Army Knives is inspired to make more cool stuff.
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I'm new here!
Working with SMEs: https://360.articulate.com/review/content/d0e69509-1575-4e17-9945-8582d14b0c5e/review
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Great tips Samuel! I especially like, record the interview.
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