E-Learning Heroes (ELH) FAQs

How do I change my user name? 

There are a few ways to do this. For example, you can:

• Subscribe to our newsletter. We send out a newsletter every week with the latest E-Learning Heroes content. Subscribing is an easy way to get access to everything directly from your inbox.
• Browse the home page. There, you’ll find the latest articles, examples, discussions, and e-learning challenge. 
• Subscribe to the pages you’re interested in. At the top of each hub, you’ll see a bell with an icon of a bell with a plus sign. If you select that icon, you’ll receive a notification whenever we add new content to that page.
• Follow us on social media. Another easy way to stay up-to-date on everything we’re doing is by following us on LinkedIn and X (formerly Twitter).

What are the rules about posting content on ELH?

Read our community guidelines for the details.

What roles exist in the ELH community?

The community is made up of a few different roles:

• General members: Most community members belong to this category. It’s anyone who doesn’t hold another, more specific role.
• Super Heroes: These are community members who go above and beyond by sharing their expertise and helping other community members. Find out more here: Everything You Need to Know About Articulate Super Heroes.
• Staff: Articulate employees. The staff members you’ll see most often in the community are those whose job it is to help customers in the forums or create helpful content—our community moderators and managers.

How can I become a Super Hero?

Find out Everything You Need to Know About Articulate Super Heroes.

How can I get more involved with the community?

There are tons of fun ways to get more involved with the community! Here are some ideas:

• Help your fellow community members by answering questions or sharing tips in our discussion forum.
• Dig deep into specific topics—like Accessibility or JavaScript—with other members by joining a group.
• Push yourself out of your comfort zone by participating in the weekly design challenge.
• Inspire other community members by sharing examples or downloads you’ve created.

How can I participate in the weekly challenges?

It’s easy! Just follow the steps outlined here: Why & How To Participate in the Weekly Challenges on E-Learning Heroes.

Should I start a new discussion or add a comment to an existing one?

If you read a recent post that describes an issue that sounds exactly like yours, feel free to add a comment. 

If the discussion is months or years old or if the topic is similar but not exactly the same, it’s best to start a new discussion. You can always link to the older or similar post if you think it’d be helpful.

Can I use ELH downloads for my project? 

Yes! You can use any of the downloads shared on E-Learning Heroes for your personal or commercial e-learning projects. However, please don’t distribute these assets. Instead, refer people back to the community. For more details, review our Terms of Use.

How can I edit a discussion or example I posted?

Open the discussion or example, click on the gear icon at the upper right-hand side of the post, select Edit, make changes, and hit Publish.

How can I edit a comment I left on a post?

Simply click on the ellipsis, select Edit, make the desired changes, and hit Reply.

When should I submit a support case instead of starting a discussion? 

If you run into an issue you think might be a bug or you want our Support Engineers to help troubleshoot a file, it’s best to open a support case rather than start a discussion.

How do I submit a support case?

You can connect with our Support Team in a support case or via live chat. Remember share your file, a screen recording or screenshot, browser details, and a link to view your published course so our team can better assist you.

Can I call and talk to someone on the phone?

We don’t offer phone support, but we do offer chat support.

How do I submit a feature request?

There are two ways to do this:

1. Share an idea in our dedicated hub.
2. Fill out the feature request form on our website. 

Remember to include as much detail as possible so we understand what the feature is and how you’ll use it. For example, if it would solve a problem you’re having currently, what is it that you’re currently unable to do and how will this feature solve it? What impact does it have on your daily productivity? 

How do I get in touch with the sales team?

If you’re based in the US or Canada, you can reach out to the sales team via email at this address: sales@articulate.com

If you’re based in another country, you can find the contact information for your country on this page. 

Where can I see information on upcoming Articulate 360 features?

You’ll find upcoming feature information on our roadmap. 

How do I create an e-learning course?

Follow the steps in this article: 8 Simple Steps for Creating Online Training.

How do I make sure my course is accessible?

We have tons of resources that’ll help you create accessible courses. Check them out below:

• All About Accessibility
• Accessibility Index

How do I decide whether to use Storyline or Rise for my course?

Our customers say that Rise is their go-to for most of their courses. But if you need something more custom and immersive, Storyline might be a better fit. Here are some articles that can help you decide:

• Rise 360 or Storyline 360: Which One Should You Use for Your Project?
• Why You Need the Apps in Articulate 360 and When to Use Them

How do I share my course with learners? 

There are several different ways to do that, outlined in this article: How to Share E-Learning Courses with Learners.