1 Reply
Andrea Koehntop

Hi Jessica, and welcome to the E-Learning Heroes community! ✨

I apologize for the issues you are experiencing with Engage freezing. 

I want to ask you some follow-up questions to begin troubleshooting:

  • Does this happen with every Engage file where you attempt to insert verbiage or a specific project in particular?
  • How many characters are you trying to insert when this issue occurs?
  • Where are you copying the verbiage from? 
  • Do you get a specific error message, or does it just freeze up, and you are forced to shut down the program?

I look forward to your answers and to helping you work through this issue!