15 Replies
Alyssa Gomez

Hi Kevin,

Welcome to the community! Sorry to hear you're having trouble previewing and publishing. 

Since you're already working locally, my hunch is there could be a corrupted slide in your presentation. Are you able to preview a single slide at a time?

If you'd like us to have a closer look, our team is here to help. Simply create an Articulate Package, then send it to us directly by clicking here. We'll test it and let you know what we find!

Ali Goulet

Hey Kevin!

Thanks for sending in your file. Looks like my colleague Vira was able to pinpoint the slide causing trouble, and rebuilding that slide resolved the problem.

If you continue to run into any issues, reply right back to her and we'll continue working with you! Otherwise- good luck with the rest of your project ūüėĄ

Becky Santucci

I am continually having Articulate crash.  When I publish the course and then click to create the Zip file, it crashes.  If I copy and paste from a word document to Articulate it will crash sometimes.  It was so bad that I replaced my PC and thought that had resolved it but it is crashing again.  Is there anything that can be done to fix this?

Becky Santucci

Here is the version I am using.
[cid:image001.jpg@01D38AC6.B23E4760]

Becky
Becky Santucci
MLHC U - Training Department
9087 Foothills Blvd., Suite 730
Roseville, CA 95747
Office: 916.783.1510 * Cell: 916.947.6619
bsantucci@mlhc.com * Family of Companies

[http://www.placertitle.com/signature/images/assets/mlhc/MLHC-U-Logo-2016e-wht.png]

Leslie McKerchie

Oh no Becky! Looks like you may be replying via e-mail, which does not allow attachments to come through.¬†It¬†does allow your email signature¬†to come through though. You can remove that if needed by clicking ‚ÄėEdit‚Äô beneath your response. Here‚Äôs a quick Peek video if you need help.

Becky Santucci

I am using Storyline 3 update 2: 3.2.13213.0

Becky
Becky Santucci
MLHC U - Training Department
9087 Foothills Blvd., Suite 730
Roseville, CA 95747
Office: 916.783.1510 * Cell: 916.947.6619
bsantucci@mlhc.com * Family of Companies

[http://www.placertitle.com/signature/images/assets/mlhc/MLHC-U-Logo-2016e-wht.png]

Sue King

I am having problems publishing from Presenter. It crashes every time I try to publish (after taking forever). I spent all of yesterday trying to remedy with no luck. I have a very large presentation (107 slides) along with 4 Engage interactions. How do I figure out if a particular slide is corrupted? I have already submitted a case with the file, but have not heard back and am in a time crunch. Please help!

Ashley Terwilliger-Pollard

Hi Sue,

I'm sorry you've run into such difficulty. I saw your case, and I made a note for our team but in the meantime can you look at the following: 

If you've done those steps, let me know and I'll give our team a heads up about that as well.