Forum Discussion
Audio Issue with Presenter 360
We have courses that were previously created in Articulate '13. We have since upgraded to 360 and are in the process of upgrading all of our courses. We recently upgraded 2 training courses that have audio and published it for our LMS for HTML5. We have noticed that when we launch the training in Edge from our LMS, some of our slides the audio does not automatically play when you hit next to advance slides. You have to hit previous and then next and then the audio will start. Has anyone had this issue and know a way to fix it?
16 Replies
I am having the same experience! But this is a new course just developed in 360. There are two slides that will not play the audio. I see the advance line moving but no audio. When I hit back it plays. Checked my settings, nothing seems to work. Interesting is that it does play in Preview mode!
Hi Marlo and Pam!
I see that you both reached out to our Support Engineers in a case! Great call! I'm looking forward to following both cases to see what the solution is.
I am seeing this exact issue on a few of my courses that were developed in Studio '13 and recently upgraded with Presenter 360. Have there been any findings on this issue?
Hi there, Cheryl!
Thank you for writing in! Referencing the conclusion of Marlo's case, we connected the experience to an open bug in Studio 360, where:
- Audio randomly stops during playback.
If you're in a bind, we'd love to explore further and help you try to work around the problem. Simply use this link to open a case, and our team will provide the next step!
Hello,
I am having the same random issue mentioned in this thread with several new courses. Is there a fix?
I worked with the Articulate support for several weeks and they acknowledged the bug, but I have not been notified on a fix as of yet. My understanding is that "upgrades" are not happening for this product. I am not very hopeful.
My fix is to import the recorded ppta file into Storyline 360 and if recorded using Articulate presenter the audio will come through. You may have to make some adjustments to the slides as the graphics do not always import well. No issue with audio, doing it this way.
Oh no- That's terrible. I may have to switch to Captivate in that case. We record the audio separately and upload.
Hello Pam and Shannon!
Sorry, this is affecting both of your workflows! Pam, I see that you've worked with my teammate, John, who recommended importing the Presenter 360 project into Storyline 360 as a workaround. Have you been able to try this?
I don't have an update on the progress of this bug fix. I'll make sure to advocate on your behalf and share an update in this discussion!
Hi- I'm going to try to import into Storyline. I've never used it before. Are the navigation options similar? I hope its easy to learn!
Lauren - Yes, I have been able to import into Storyline and no audio issues. Unfortunately the slide graphics do not always come through as designed. I usually have to make edits on each slide as something moved or the font has changed, etc. Very time consuming, but not much I can do about that since our content begins as ppt files. Thanks for checking in.
Hi Again. It seems to be working mostly ok, but Studio is much simpler for standard slide based uncomplicated training. Any ETA on when this bug will be fixed? I will have to do ALOT of re-work to make this work.
I've also imported into Storyline and had no audio issues with it either, but I am finding that some of the text boxes are not coming over through as designed and I have to now figure out how to fix this issue. I have not received any updates to when the bug will be fixed either.
