I am editing a video in Replay and am adding audio files. The files play normally when I first add them. But when I move the files along the video track, the beginning of each audio file gets cut off.
I try to click/drag the file to make sure the file hasn't been reduced. Regardless, the problem persists. Sometimes I work it out, but then the problem returns when I preview the whole video.
I'm sorry to hear you're having audio issues with Replay! I opened a support case on your behalf, so you should hear from one of our engineers soon via e-mail.
I'm having the same issue. I've been able to clean it up by adding about a 1/4-1/2 second of silence in my audio editing tool (Audacity). Then insert the new clip in Replay.
Sorry to hear that you ran into this snag. If you've already tried the troubleshooting steps that my colleague Lauren shared, please share a copy of your audio file here or in private by opening a support case so we can take a closer look at what's happening. I'll be using a tool called Audacity to change the audio profile of your audio file to see if this helps address the behavior.
5 Replies
Hi, Christopher.
I'm sorry to hear you're having audio issues with Replay! I opened a support case on your behalf, so you should hear from one of our engineers soon via e-mail.
I'm having the same issue. I've been able to clean it up by adding about a 1/4-1/2 second of silence in my audio editing tool (Audacity). Then insert the new clip in Replay.
Hello Tracy!
Thanks for popping into this discussion to share a quick fix! Are you finding this happens consistently?
If so, here are a few tips that should fix the audio issue:
Please keep us updated if any of those do the trick!
Hi there, I imported a WMV file and put it at the beginning of my Replay. It cut off the first 3 seconds of my audio that came after it, not sure why?
Hi Brian,
Sorry to hear that you ran into this snag. If you've already tried the troubleshooting steps that my colleague Lauren shared, please share a copy of your audio file here or in private by opening a support case so we can take a closer look at what's happening. I'll be using a tool called Audacity to change the audio profile of your audio file to see if this helps address the behavior.
Looking forward to hearing from you!