Hi all, I had the same issue, and even after using the screen rotating website suggested, replay still rotated it! Grrr. I used the suggestion to upload it to storyline and save it as a video- this seems to have worked. I didnt even have to rotate it. :) I have then opened the storyline output (video) in replay and I can now edit it.
Thanks to the community for a variety of solutions! Katie
i'm switching to Camtasia for video training creation. we are incorporating more and more video and need to be able to edit / manipulate the content quickly and smoothly.
Hi, I recently experience that same issue when I import the video to articulate storyline 2. What I notice is that my video type was .MOV, I used the windows video editor on my machine to save it as a .MP4 then reimported. This time it imported properly with the correct rotation.
Thanks Marsha :) this was very helpful! solved the problem, and I also found some cool features within the windows video editor, as a bonus. I was able to upload the MP4 into RP and the video rotation was correct.
Thanks Katie. This worked for me too. Seems that the .mov files may self-correct when playing in WMP, but don't do so when imported. Importing into Storyline, exporting as mp4, then importing into Replay worked!
So I am having a similiar problem. I have imported a video that was record on a cell phone. It is MP4 format. When I open it in VLC media player it is oriented correctly, but when I import into replay it flips it on its side. I have tried to rotate on its side in VLC player and import to replay and it still is on its side. Any thoughts on how to correct this?
I also had the same issue. I used the video editor program embedded in my computer to remedy the situation. ( I searched video editor in my start-up menu). Once in the generic video edit I imported the video, then saved it as an MP4 (was in .MOV when saved to the PC).
I then used the file in replay and it was oriented correctly.
I have found a solution!!! - if you go into Storyline and 'Insert Video' you will see that is imports fine but you know Replay doesn't like it.
Preview it in Storyline then 'right click' on the video and there is an option to 'Export' rename it and voilà! when you import it in Replay it's the correct way around.
Importing the video in Storyline and Exporting as a new file doesn't work; the new file still appears rotated on its side in Replay. This seems like a very specific lack of functionality in Articulate Replay. The video is already in MP4 format
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at what's happening with your video file? We are currently tracking a known issue that seems to flip .MOV files, so I'd like to see if the issue you're encountering is somewhat related.
Hi, having a similar issue with Replay. Tried the video editor hack (.MOV to .MP4) mentioned above but its not flipping over in Replay. and in Storyline, the video import button on the Insert ribbon is not an option for me! How do I fix this? My video is.MOV and opens fine (correctly rotated in Windows Media Player) but seems to flip in Replay. Thanks
Sorry to hear you are also experiencing issues with the formatting of your videos after importing them to Replay 360!
I see that you've already opened a support case and connected with my colleague Georvy. You're in excellent hands working one-on-one with him!
It looks like Georvy replied to your e-mail with some feedback and troubleshooting steps you can take. I'd suggest giving those a shot to see if that improves behavior. If not, please feel free to reply through your support case and we'd be happy to continue troubleshooting with you!
22 Replies
Hi there, Anita. Great question!
For now, there isn't a way to rotate a video file in Replay. You'll need to use an outside tool to rotate the video before import.
Is the original video file sideways, or does it only appear that way when imported into Replay?
Hi Katie,
Thanks for your quick response.
The original video file is sideways.
I tried:
* importing video in PowerPoint
* Rotating video in PowerPoint
* Resaving video
still did not work :(
Hi Anita,
You'll want to use a video editing tool instead of a Presentation tool (like Powerpoint).
I'll leave it to the community to share their recommendations of video editing tools with you!
HI, I am having the same issue - please update when you have found a fix!
This happens a lot with Smartphones ... here's one of many solutions.
https://www.lifewire.com/rotate-video-in-windows-media-player-4164055
There are both downloadable applications and online converters available. Good luck!
Hi all,
I had the same issue, and even after using the screen rotating website suggested, replay still rotated it! Grrr.
I used the suggestion to upload it to storyline and save it as a video- this seems to have worked. I didnt even have to rotate it. :)
I have then opened the storyline output (video) in replay and I can now edit it.
Thanks to the community for a variety of solutions!
Katie
Thanks, Katie - I'll remember this trick for next time!
i'm switching to Camtasia for video training creation. we are incorporating more and more video and need to be able to edit / manipulate the content quickly and smoothly.
Hi, I recently experience that same issue when I import the video to articulate storyline 2. What I notice is that my video type was .MOV, I used the windows video editor on my machine to save it as a .MP4 then reimported. This time it imported properly with the correct rotation.
Thanks Marsha :) this was very helpful! solved the problem, and I also found some cool features within the windows video editor, as a bonus. I was able to upload the MP4 into RP and the video rotation was correct.
Thanks Katie. This worked for me too. Seems that the .mov files may self-correct when playing in WMP, but don't do so when imported. Importing into Storyline, exporting as mp4, then importing into Replay worked!
So I am having a similiar problem. I have imported a video that was record on a cell phone. It is MP4 format. When I open it in VLC media player it is oriented correctly, but when I import into replay it flips it on its side. I have tried to rotate on its side in VLC player and import to replay and it still is on its side. Any thoughts on how to correct this?
Hi Elizabeth, and welcome to E-Learning Heroes. 😊
Thanks for reaching out and sharing that you're experiencing a similar problem. Were you able to try the Storyline solution that Katie shared above?
If you'd like us to take a look, feel free to share the .mp4 file.
Hello Elizabeth.
I also had the same issue. I used the video editor program embedded in my computer to remedy the situation. ( I searched video editor in my start-up menu). Once in the generic video edit I imported the video, then saved it as an MP4 (was in .MOV when saved to the PC).
I then used the file in replay and it was oriented correctly.
I hope this was helpful.
I have found a solution!!! - if you go into Storyline and 'Insert Video' you will see that is imports fine but you know Replay doesn't like it.
Preview it in Storyline then 'right click' on the video and there is an option to 'Export' rename it and voilà! when you import it in Replay it's the correct way around.
Happy Christmas! my gift to you :)
Importing the video in Storyline and Exporting as a new file doesn't work; the new file still appears rotated on its side in Replay. This seems like a very specific lack of functionality in Articulate Replay. The video is already in MP4 format
Hi Jeremy,
Sorry to hear that you ran into this issue. I'd like to ask a few questions to help clarify your experience:
Additionally, would you be willing to share a copy of your project file here or in private by opening a support case so we can take a look at what's happening with your video file? We are currently tracking a known issue that seems to flip .MOV files, so I'd like to see if the issue you're encountering is somewhat related.
I've submitted a support case
Thanks for letting us know, Jeremy!
One of our talented Support Engineers will be in touch with you shortly.
Have a great afternoon! ☀️
I upload in PPT, rotate as needed, then Export as Video instead of saving the file.
Hi, having a similar issue with Replay. Tried the video editor hack (.MOV to .MP4) mentioned above but its not flipping over in Replay. and in Storyline, the video import button on the Insert ribbon is not an option for me! How do I fix this? My video is.MOV and opens fine (correctly rotated in Windows Media Player) but seems to flip in Replay. Thanks
Hi Nisha!
Sorry to hear you are also experiencing issues with the formatting of your videos after importing them to Replay 360!
I see that you've already opened a support case and connected with my colleague Georvy. You're in excellent hands working one-on-one with him!
It looks like Georvy replied to your e-mail with some feedback and troubleshooting steps you can take. I'd suggest giving those a shot to see if that improves behavior. If not, please feel free to reply through your support case and we'd be happy to continue troubleshooting with you!