Replay pane showing portion of screen capture not full image

Aug 04, 2021

Hi, Can someone help me understand what I'm doing wrong here. I've recorded the whole screen but each time I do the preview pane in Replay it only shows a portion of what was recorded? Thanks!

1 Reply
Lauren Connelly

Hello Elisha!

I'm happy to help! 

We've had others run into similar, and there are three tips I'd have you look into: 

  • Check the DPI/resolution of your screen. Use as close to 100% as possible 
  • If using two monitors, disable one monitor while recording.
  • Change the resolution down to 1920x1080.

Let me know if that helps or if you're still running into trouble!