Answer choice always goes to hover state in review mode

Hi Emily,

Sorry to hear that you ran into this snag. I was able to replicate the behavior on my end as well after completing the assessment and reviewing your quiz.

I went ahead and created a support case on your behalf so our support engineers can take a closer look at what's happening. Your case is in good hands, and someone will be reaching out to you shortly! 

Sounds great, thank you very much Joe!

Any update to this for a fix? Mine is doing the exact same thing. 

Hello Kali,

Sorry to hear that you ran into this issue. We've identified a bug that causes the hover state of an answer choice that is activated to get stuck when in quiz review mode or when revisiting the slide. We'll let everyone subscribed to this thread know as soon as a fix is released for the bug. 

A workaround that we've identified is to avoid placing the review button on the same level as the answer choices. If you're willing to share a copy of your project file here or in private by opening a support case, we'll be glad to test the workaround on your project file and share the edited project file with you. We'll delete it after we're done testing! 

We are running into the same problem. Is a solution to this problem already being worked on?

Hi Mark, 

We're still looking into this issue, but we'll be sure to let everyone subscribed to this thread know as soon as a fix becomes available. In the mean time, feel free to open a case with our support team here if you'd like to explore the workaround that I mentioned in my previous response. 

I have experienced this issue as well. This seems to occur when the button that activates the quiz review is in the same position as one of the answer choices on the first question. Before the quiz review layer is shown, there is a split second where the mouse pointer triggers the hover state. I worked around this by placing a hotspot (with hand cursor turned off) over all the answer choices and setting it to .25 seconds in the timeline. This blocks the hover state from being triggered, and it is so short that it's not noticeable to the user when taking the quiz. It may not work in every application, but it worked for me while we await a bug fix.

@Joe - Thank you for your message. Hopefully there will be a solution very soon.

@Adam - That seems like a quick way to fix the issue. I will try that, thanks!

Is there any update on fixing this issue? I have an assessment with 170 questions I'd have to add the hotspot to for the workaround. 

Hi Adam,

The hotspot over the answers didn't work for me. I can see the hover activating before I hit submit and it always happens to the last answer choice. May I please ask if you can send a one-slide example to show how you built the workaround? Thanks so much for your help!

Maureen

Adding a +1 to this. In our instance, it is doing exactly what Maureen describes: the hover activates before the user hits "submit" and always falls on the last answer choice in the available list. No practical workaround exists that I can see, and trying the one suggested by Joe T. doesn't apply here because there is no "review" button except at the end of the quiz.

Please move this up the list of "bugs to be resolved sooner instead of later!"

Hi Maureen,

Sure! Here is the slide where I've applied this workaround. In this quiz, the learner answers all 10 questions before submitting. The quiz review jumps to question 1 to start, so the workaround is only needed on the first question on the base layer.

-Adam

Adding myself to this thread also as I experience the same issue.  I did try moving the Review button from the success layer of the Result slide away from the emplacement of my last answer choice of my first quiz question and it seems to have made make things work.

Hello Mariane,

Thanks for sharing the workaround, and I'm sorry you ran into this! I'll share your findings with the team and notify you of any changes. In the meantime, here's a peek into our process:

• How We Tackle Bugs

Please let me know if you have any questions.

Hi everyone,

I have some great news to share. We just released another update for Storyline 360. In Update 86, we’ve included important fixes and new features.

One of the new features we’ve included: 

• Fixed: Hover states for answer choices remained visible during quiz review.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

Please let me know if you have any questions.