Articulate 360
Nov 10, 2016
Hi Team,
Recently, I have installed your new software 'Articulate 360' but when I am trying to open, its not working. Please help.
My computer configurations are: Windows 7, 2.66 Ghz with 4 GB RAM
I have installed Articulate 360 and not other software like Studio 360, Articulate rise etc.
I am attaching the screenshots for your reference.
27 Replies
Same error, please advise
Hi Gaurav and Dirk!
Could you please conduct the repair of your software and see if that alleviates the issue you are seeing. If not, I encourage you to reach out to our support team here.
Welcome to E-Learning Heroes Dirk :)
I am getting the exact same problem. I have tried a repair. I have also uninstalled then installed again. Still doesn't work. The error occurs on launch when adding views.
Hi Russell! Sorry to hear that this is happening for you as well. Walk me through - what do you mean by adding views?
Hello Leslie,
Here is a screen shot.
Hey Russell! I located your support case (00936933 for my reference) and see that you've been working with Bret to get this resolved. I'll be following along with it as well. :)
Hi Russell! I apologize in my delay in getting back with you - got a bit crazy this afternoon. I do see where you reached out to our support team (00936933) and that Bret is assisting you. You're in good hands. I'll be sure to follow along as well as we are all in 'learning' mode :) Thanks for your patience.
Please explain how to repair the articulate 360. Repair option is not enabled in control panel for articulate 360.
Hi Gaurav which product do you want to repair?
Here is link to the Product Support page for 360 so you can search
Storyline 360. Repair link, I am not able to get.
https://articulate.com/support/article/How-to-Repair-Articulate-Storyline-360
Hi Gaurav!
Looks like Wendy was able to pop in and assist you here. Just let us know if you need any further assistance.
Hi Wendy,
I have tried all the steps which are mentioned in above link but the same problem is still coming.
Hi Gaurav
if you have tried the repair and meet the system requirements for SL360 - I would suggest you log a support case and get the Articulate Engineers to help you.
Hi Gaurav,
I don't see if you've submitted a support case yet, but if you're still running into difficulty and meet the system requirements for Storyline 360 we'll definitely want you to work with our Support Engineers so that they could gather a bit more information about what is happening on your end.
HI Ashley,
Thanks for the support. I have installed this software in my new machine and right now its working fine.
Happy to hear it Gaurav, and if you need additional help installing it on the other machine our Support Engineers will be happy to assist one-on-one and you can reach them here.
Hi Team,
There are some problems which I am facing with Articulate 360. Not able to use data entry while previewing through my phone.
Also, Not able to see any difference between Articulate 360 and Storyline 2.
Hello Gaurav!
You shouldn't have any issues using text entry boxes when viewing Storyline content on mobile. How are you testing the project file on mobile - using a web browser or in an LMS?
Also, one of the main differences between Storyline 360 and Storyline 2 is the Responsive Player. When you view a Storyline 360 course as HTML5 output on a tablet or smartphone, it’ll automatically use the new responsive player. You don't have to do anything. The player will do all the work for you. You can see more new features that are unique to Storyline 360 here.
Done that twice. Didn't work.
Hi Robert,
I am not sure which items you've done based on your replying to Leslie - but could you tell us a bit more about the issue you're experiencing and provide as much information as possible about your environment and where you're seeing the behavior so that we can assist. Also if you'd prefer you can share information with our Support Engineers privately here.
Thanks for getting back to me. Two main problems.
1. I can't preview courses as it gives me an error. The pop up screen tells me to fill in the info about the error but it won't work either because when I hit the send button, nothing happens.
2. Everything was pretty slow up until this afternoon (I'm in Rome) when I had to get my computer looked at and reformatted. It seems a little bit better but not exactly lightning fast. My computer is top of the range with 16g ram and i7 processor.
Not sure if I can add anything else. I did send a screenshot earlier.
Thanks and I look forward to working on it.
Robert on mobile device.
Hi Robert,
Did you try previewing after getting your computer looked at? You mentioned sending a screenshot and if you did so via am email attachment when responding in the E-Learning Heroes community that would not be visible here in the forums. You'll need to visit this page to attach a file. I did see that you're in a Support case as well ( #00955776) so I'll continue to follow along in your case as well - working with our Support Engineers will be best to troubleshoot this.
Hi Alyssa Gomez,
I am publishing it in LMS (Scorm 1.2)
Thanks for that information, Gaurav! At this point, I think it would be best to get in touch with our Support Engineers here so they can work with you to resolve this as quickly as possible. If you do decide to go that route, be sure to share your case number here so I can follow along, as well.