Articulate 360 Desktop App not launching

Hey Greg!

Sorry you are having such a hard time with this. 

I've opened a support case on your behalf as I mentioned here.

Thanks Leslie!

Hi,

I have the same issue. Has this support case been solved?

Karine

Hello Karine and welcome to E-Learning Heroes :)

It looks like Greg was able to reach resolution and it was a particular issue on his machine. 

That being said, I'd recommend that you work directly with support to diagnose what may be happening on your system as system logs may indicate something different.

You can reach out here with the details of your error.

I'm having this same issue...I try to open Storyline 360...it says it's initializing and then just disappears. I tried uninstalling and reinstalling and that didn't work.

Hey Danielle,

I just reached out to a similar post for you here.

As I mentioned, I made a note on your support case to connect the dots and share the troubleshooting that you've already shared here in the forums for our team as they continue to assist you.

Help! I am on a free trial and downloaded the desktop app. I am having the same issues (Windows 10). I have gone through all of the troubleshooting on the website, but nothing. I will not open and no error messages. Firewall is off. Help! 

Hi there, Cara! 

I've replied to you in another discussion here; linking the two for anyone else who may be following along. Thanks for sharing your experience here, and look out for an email from support@articulate.com with some next steps to try shortly! 

I just started having this issue. I was running just storyline when it asked me to log in.  I could not do that.  I unistalled and reinstalled the desktop app but it won't open.  I'm still able to run just storyline without the app.

Hi Nora,

I just replied to a similar post here and have opened a support case on your behalf.

I'm having the same issue. When I try to open a Storyline file, it says I have to be logged in but when I try to open the desktop app, It's just loading and loading. 

Hi Katalin,

Thanks for reaching out and sharing that you're running into an issue with accessing your Storyline software.

First, can I have you close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).

Here's a quick video

After that, please restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

Let me know if you see any improvements from there!

Thank you so much, Leslie! In the end, the additional article helped me to resolve the problem.

I'm glad to hear it, Katalin. Thanks for popping back in with an update.

Hi, Articuate Storyline won't open at all. It was fine yesterday though won't open now, yet Studio, Replay and Peek all do. Any thoughts on what I can do?

Hi Peter,

I can see that you were able to reach out to our support team and you are working directly with Johnrey.

I am having this issue as well. It is not the first time. It seems occasionally Articulate signs me out. Then when I try to sign in, the Articulate app will not open. Then sometime magically it opens some other time. But this time it seems like it is not opening at all. I did all of the work arounds posted in this discussion but cannot get it to open and it is hindering me from opening any other Articulate program.

Hello Ken,

Thank you for reaching out and sharing that you are having a similar issue.

You mention that you did some items in this discussion, but I'd like to confirm that you followed these steps:

1. Close the Articulate 360 desktop app (click on the red X and then head over to the system tray. There, right-click on the Articulate logo and select Quit).
   Here's a quick video
2. Restart the machine and then try signing in again.

In addition, this article describes the reasons why signing in could fail and how to solve them. 

Are you able to sign in successfully online to 360.articulate.com?