Articulate iPAD App + Storyline = Freezing?

Dec 17, 2012

Graham Fox
By Graham Fox

Anyone else experiencing this? I have the latest version of the app and of storyline installed. When I published for the iPad and then go to view my course there, everything work fine for a while. Then, the app (or course?) will get to a slide and all of a sudden nothing works. The animations on screen seem to still be working, but the whole app freezes up. I can't go back to the library, none of the on screen buttons work, I can't even reset the app without going back and clicking the original link to launch the course again.

I've had this happen twice now and it seems to get stuck on the same slide every time so it's not random. When I republished the first sticking place started working and a new one appeared. The slides the app freezes up on had nothing unusual going on, no variables, no state changes, just a button to click on screen to go to the next slide.

Anyone got any hints or experienced the same thing? I don't think I can advertise my eLearning as ipad compatible until I figure out the problem.

16 Replies
Christine Hendrickson
over 11 years ago12/17/12 at 8:30 am (UTC)

Hi there Graham,

Simple thought, I know, but have you tried turning off the iPad and turning it back on? I had that problem when I was testing a course a few weeks ago and finally just shut it off. Came back later to give it another try and never had the issue again. 

Are you able to share a link for the published course, so I can take a look on my iPad? You're welcome to post it here, or send it to me in a private message.

Thanks!

Christine

Jennifer St. George
11 years ago01/24/13 at 8:54 am (UTC)

I've had some difficulties as well with freezing on an iPad.  I was launching from our internal LMS and I could get to the 2nd to the last screen in the course and it would freeze and nothing would work.  The course works flawlessly on my desktop but can't get it to complete on a new (i.e. basically generic) iPad.  Also, I found when I returned to the course, it didn't ask if I wanted to return (even though the bookmark option was checked) and kept going to the 3rd screen rather than where I left off.

Anyone else experiencing this?

Graham Fox
11 years ago01/24/13 at 9:02 am (UTC)

Jennifer, I found that every republish would re-set where it freezes at (or not make it freeze at all). For me with a giant course, I had to split it into smaller courses that I can test well. If it does freeze you basically have to turn off and on the iPad to get it unstuck.

Try a republish or two and see if you can get one that doesn't freeze.

Jennifer St. George
11 years ago01/24/13 at 9:06 am (UTC)

So is it just freezing on my one iPad but other iPad's it's fine? 

The course is about 33 slides for the learner to complete but 65 slides in all (dual language) and I have 14 courses (so you can imagine the issue has multiplied itself by 14).

Not sure how to test so that I can be certain the course will 'run every single time' without fail on any iPad or laptop/desktop.  Advice?

Christine Hendrickson
almost 11 years ago05/28/13 at 6:20 am (UTC)

Hi there Lars,

First, can you tell me what version of Storyline you're using, please? To find this information, click on "Help" and "About Articulate Storyline".

If you're not running version 3 (1305.2012), please download and install the update using the link below:

Articulate - Storyline Update 3

Once you've finished installing the update, please republish and test your course on the iPad. If the problem continues after installing the update, or if you already have Update 3 installed, please let me know.

Thanks very much!

Christine

Patricia Olson
almost 9 years ago06/15/15 at 9:37 pm (UTC)

I am having similar issues on my iPad (iOS 8.3).  I also tested this on another iPad with this OS and it's the same behavior. 

Behavior is:  When I publish my story, it gets to a specific slide, I click next to continue and everything freezes. I can't click anything on the player or the slide.  I have to click on Library to exit out and start the module again from either the Articulate Online Player library or a link to the module on A-Online.

I tried to delete the slide and also tried to delete the entire scene, then recreate it (just in case it was a corrupt file) and no success.

I do not have any long file names, I am working and publishing locally.  I am doing my final publish to Articulate Online.

I am using the latest version of Storyline 1 and testing on the latest iOS for iPad.

The module runs fine on PC and does not freeze.  Only on iPad.  I cannot share the module for you to view due to IP and NDA.

Any ideas?  Need to fix asap as module is published and live.  I did notice a similar behavior on my colleagues iPad but for another slide in the module.  Seems there are a lot of posts about this issue.  Hope to find a solution fast!

 

 

 

Boston Cooper
2 years ago04/08/22 at 4:53 pm (UTC)

9 years since this issue. 
iPad Freezes Randomly

I am developing an iPad game. (April 2022) I have the latest updates for storyline and web browsers. It works pretty fine on Win and OS. Running on iOS (iPhone & iPad) it freezes after a couple of minutes.

It is rare that switching between apps and getting back to the course, sometimes it runs back.

I tried the following without success:
- Equipment Restarting
- Software Updating
- Deleting Javascript inside the course
- Deleting Music inside the course
- Tested inside Articulate Review, Web, & LMS

Still do not know where the bug is.

Lauren Connelly
2 years ago04/15/22 at 2:59 pm (UTC)

Hello Paul!

Thanks for sharing these details! I'm happy to work with you to understand what might be getting in the way. Are you using Safari or another browser on the iPad?

If you can share the .story file with us, our team can test in our end. You can attach it to this discussion or upload it privately in a support case. 

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