When viewed on mobile device (iPhone and Android tablet), the audio on the first slide in a scene does not play. When I advance to the 2nd slide in the scene, then the audio plays. When go back to 1st slide from 2nd slide, then the audio plays. My .story file has 9 scenes. It was created in Storyline 360. This occurs both on Articulate Review and when published to SCORM and loaded to our LMS.
Sorry you're running into an audio issue, Steve. We want to help you get this sorted out right away. Could you attach a sample of your file to this thread or send it to our team privately?
Thanks for your patience as we worked on a fix for the issue where audio tracks that should've played at the beginning of slides didn't always work in HTML5 output. That fix is in today's update of Articulate 360!
Take a look at the release notes here, and you can install the latest update from the Articulate 360 desktop tray application by clicking Update.
Hi I am running the updated version of Articulate 360 however I see the same issue where the audio on the first slide doesnt play. This issue was in chrome. however when I tried to run the same html file in Firefox it worked. Does anyone knows how to fix this issue in Chrome.
I did see the play button in Chrome and I clicked it, but the audio for the first slide still did not play. I have found other discussions where this has happened to other users in the past. My workaround was to build a dummy slide with a silent audio track ahead of my welcome slide. I saw another thread which indicated starting the audio at 0.25 seconds would fix the issue as well. But right now, a workaround is absolutely necessary.
In addition to this issue, when I do either workaround, the issue is solved in Storyline preview as well as in a published SCORM file (I tested the fixes on SCORM Cloud) but in Review360 they don't consistently work. I have observed differences in audio behavior between Review360 and published files on multiple occasions. I know this is a different issue, but it's frustrating when you're trying to test the fixes.
I appreciate the details, and I see you've started a case as well! Feel free to share your file with my teammate, Renato, to do some additional testing and figure out what can be causing the issue!
I also face the same issue the audio does not play on safari. My IOS is 14.6 so could your teams check on this issue. I try to follow what you guys has mentioned in the discussion by adding the first slide to make the audio play but it still did not work.
Thanks for reaching out and sharing what you are experiencing with your published project.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.
12 Replies
Sorry you're running into an audio issue, Steve. We want to help you get this sorted out right away. Could you attach a sample of your file to this thread or send it to our team privately?
I'll be standing by!
Heard back - the solution for now is to move the start of the audio 0.25 seconds.
This is a weird issue and I thank you all for looking into it.
Steve.
Thanks for the update, Steve. We'll follow along too for updates.
Hi all,
Thanks for your patience as we worked on a fix for the issue where audio tracks that should've played at the beginning of slides didn't always work in HTML5 output. That fix is in today's update of Articulate 360!
Take a look at the release notes here, and you can install the latest update from the Articulate 360 desktop tray application by clicking Update.
Hi I am running the updated version of Articulate 360 however I see the same issue where the audio on the first slide doesnt play. This issue was in chrome. however when I tried to run the same html file in Firefox it worked. Does anyone knows how to fix this issue in Chrome.
Hey Andy,
To elaborate on what Ashley shared above, here is our current documentation on the audio in Chrome.
What version of Chrome are you using?
Do you have a .story file that we could take a look at?
I am having this issue right now, along with a co-worker who experienced it about a month ago. Storyline 360 is updated. Chrome version 84.0.4147.125
I tested in Review360 and in SCORM Cloud. The issue exists in both.
Is this a continuing issue?
Hi Samantha,
I'm happy to work with you!
If the audio is on the first slide of your course, a play button may appear in Chrome. This article covers more details:
Clicking the play button starts the course and allows the audio to play. After learners visit the course once, they shouldn't see that button again.
Audio on other slides should autoplay (unless the slides are set to advance automatically without user interaction).
Let me know if you see something different. We'll troubleshoot from there!
I did see the play button in Chrome and I clicked it, but the audio for the first slide still did not play. I have found other discussions where this has happened to other users in the past. My workaround was to build a dummy slide with a silent audio track ahead of my welcome slide. I saw another thread which indicated starting the audio at 0.25 seconds would fix the issue as well. But right now, a workaround is absolutely necessary.
In addition to this issue, when I do either workaround, the issue is solved in Storyline preview as well as in a published SCORM file (I tested the fixes on SCORM Cloud) but in Review360 they don't consistently work. I have observed differences in audio behavior between Review360 and published files on multiple occasions. I know this is a different issue, but it's frustrating when you're trying to test the fixes.
Samantha Larkins
Instructional Designer | Learning & Development
500 Woodward Ave., Detroit, MI 48226
M 313 587 4558 | samantha.larkins@ally.com
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Hi Samantha,
I appreciate the details, and I see you've started a case as well! Feel free to share your file with my teammate, Renato, to do some additional testing and figure out what can be causing the issue!
Hi Articulate teams
I also face the same issue the audio does not play on safari. My IOS is 14.6 so could your teams check on this issue. I try to follow what you guys has mentioned in the discussion by adding the first slide to make the audio play but it still did not work.
Hi Sophy,
Thanks for reaching out and sharing what you are experiencing with your published project.
I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.