Audio fading in?
Oct 19, 2019
By
Stacy Rempel
I've had this issue since upgrading to Storyline 360. When I import audio, the very beginning sounds like it's fading in and cutting off a millisecond of the audio. I don't know why this is happening or how to fix it. I have tried updating Storyline, rebooting my computer, saving and closing, re importing the audio.
Can someone help me out?
I am attaching the Storyline file and my audio file. Please excuse the state of the file. I was just starting and hadn't gotten very far. :)
Thank you all in advance!
11 Replies
Sorry that's happening, Stacy. Thanks for sharing your file, and I'd love to help you investigate!
I'm having some trouble reproducing any audio issues in Storyline 360 (Update 32) during preview and in the published output. A few clarifying questions to help us explore further:
That's so strange! I do not hear the delay in your published output.
To answer your questions:
I'm going to try to publish to a different format and see if that works.
I am having the same issues when importing audio to slides. The original audio files are clear with consistent sound, but after inserting, the first word or two fades in. I’d love a solution. I’m trying to increase volume on the first words in every slide as a fix but it’s not very satisfactory.
thanks,
Lynn
Hi Lynn,
Thanks for reaching out, and I understand how the workaround can take valuable development time. Are you able to share your file and the original audio with our team?
If so, please share those files with our support team using the link below, and they can lend a hand with troubleshooting the issue!
Share your files with us.
Is there any solution for this? I'm having the same issue. The original audio files are clear with consistent sound, but after inserting, the first word or two fades.
I tried to add additional words at the beginning hoping that I could cut the fading words in Storyline, but after cutting the extra words, I could see the audio wave started to fade.
Welcome to E-Learning Heroes, Liyana! ⭐️
I'm sorry to hear this issue is popping up for you. I'm not spotting a case history for Stacy or Lynn, but if you'd be willing to share your file with us, one of our support engineers would be happy to help troubleshoot!
I'm noticing the same thing. I used the "record audio" feature so I did not import separate audio files. The first 2 or three words sound faint and almost echo-ey (like I'm in a closet) and then it's fine. I can tell within the slide exactly where each audio file breaks at.
Hello Deborah!
Thanks for sharing these details with us! I understand you're experiencing audio quality issues when using the "Record Audio" feature. I'm happy to look into this with you!
Let's start with a few troubleshooting questions:
I'll be on standby so we can work through this together!
I am having the same issue as above where imported audio files (that I recorded with Adobe Audition) are fading in at the beginning automatically. Did anyone find a solution yet?
Hi Brandan,
Sorry to hear you're hitting this snag! It would be helpful to see the affected file and audio to understand why it fades in.
Would you be willing to share copies of your Storyline and audio files here or privately through a support case so we can look at them? We'll delete them when we're done testing!
I'm seeing the same issue intermittently as well, both in preview and on Review. It's almost as if there's a transition effect between slides and layers because the audio fades in when it first opens but if I drag the seekbar back once it's started, it sounds fine. It seems like the fade is related to the transition, not the audio file, so my initial testing of moving the audio file 0.5-1.0 second up on the timeline seems to avoid the problem.