Blurry Images in Preview and Published

Sorry - it's just odd to hear about image degradation coming from scaling an image down in size (assuming you maintain exact aspect ratios). AFAIK it has always been best practice when dealing with images to scale down but NEVER up or you will greatly impact the images quality - so i was shocked to hear that scaling an image down in Storyline results in blurry images.  

Why would Storyline allow for the scaling of images within Storyline if this is the case?  Honest question.

Scaling DOWN an image will cause blurriness? That's awful/bizarre/unfortunate news but thanks for pointing that out to me. 

Ok, this is going too far. Articulate, why are you not fixing this issue? It's been a known bug for way, way too long now. Can you please upadate us on the progress? Are any developers looking into this at all? Or are we ignored, left in the dark?

This is not right at all. For the price we paid for licenses, I'd expect bugs to be fixed quicker than 2-3 years. At least deal-breaking bugs like this.

There are so many known bugs in SL3, and non have been fixed as of now. I have several major bugs that needs to be handled.

I will list some I remember right now, though I've forgotten (learnt to live with, using workarounds, for a lot of other issues):
-Hotspots. Buggy, unless you remove border which is added as default.
-Padding in text in master, messes up value when going back to the slide.
-Previews is blurry, difficult to do detailed work.
-Published results are blurry, which degrades our products. Not good for me at all.
-Objects snapping to align will often be placed "between" two pixels, messing up borders and font. Only way to fix this, is going into position/size settings for the object, and move it 1px left/right, 1px up/down. Cant do this within the stage, with the 1px movement. Has to be done in position/size settings. Time-consuming, and can easily mess up fine details.
-Deleting "title" from master slide will prevent the use of "title" in layouts under the master. This in turn messes up text-boxes. If I have two textboxes, but "title" is deleted on master slide, then text will swap places within my slides if I create more layouts under the same master. Had to remake all my templates, hiding "title" instead of deleting. Unticking the "title" box also causes this issue, so it have to be there, but hidden in layers.

Theres more, but I think I've proven my point again. These issues have existed for way too long, and I feel we are completely ignored.

Can you give us an update on the issues reported? What priority do they have? Will we get a fix for any of these at all?

You have to accept that this issue is universal in all versions of storyline and it has never been sorted by storyline team, despite they ask user to do this and do that but never go to the core of the issue.

Hi,

You said :
"It's our priority"
"I understand"
"I hear your frustration"
Again and again and again.

So why is it not fixed four years later?

In production (SL360), my pictures are great, really. In Preview and Chrome, they're hideous! It's like I wasn't wearing my glasses. In Firefox, they're not horrible but not as good as in Storyline. 

You talked about scaling, resizing, etc., but I already did that and it didn't change anything. I'm so tired to try over and over and over again. Tired to read so many posts with so many no-solutions. And don't tell me "yeah, you can us svg pictures now, it's great" because I have eps pictures and Storyline cannot open it. Inkscape cannot too while Gimp can but not convert them in svg.

We pay a software 1500 $ a year but we have blurry pictures, that's not normal. 

Please, please, please! Help us and fix it for real. 

Hey there, Adam and Natalie.  We've documented an issue where the HTML5 output appears slightly less crisp in Chrome than in Firefox or IE, for example, and we've given it priority.

In our research, we discovered that Chrome has this issue documented.  We're waiting on some movement from them, since at least part of the problem is outside of our control.

I'm sorry that your courses are impacted, and Natalie, I know you mentioned that you primarily rely on Chrome.

The current workaround is to use Flash first publishing to improve the Chrome blurriness.  Your course can still fallback to HTML5 output if Flash Player is not enabled or supported in the learners' browsers.

I've noticed the preview window is a few pixels smaller than the actuall size, and that might be the reason I see blurry previews. There is no way for me to adjust this though... I'm updating the support ticket.

Just to add to this, I'm running Windows at 100%, all of my images are always non-scaled in Storyline at 100% with no effects. I'm publishing in HTML5 only, in browsers at 100%.

IE11 is very blurry. That's the only browser we support for our training. I tested in the latest version of Firefox, including the ESO version. Both are blurry also. SWF files are being removed from all of our training this year, so that's not an option.

We purchased a few copies of Storyline hoping to buy more later this year for all of our training, but unless this is resolved I don't expect that will occur. This appears to have been an ongoing issue for at least a year or more, so I'm starting to not have much hope it will be resolved any time soon.

Something I have discovered is that in our original course had the ToC, glossary, and resources on the left side of the content area, which is 1024 x 720. The size of the player was 1400 x 736.

We have since removed that feature in the player so the size with the player is now only 1280 x 736. The older, wider version of the player displayed images much blurrier than the more narrow version.

It appears that you may be scaling down images to a certain size, then scaling them back up again, depending on the total player size.

Hi Beth! So sorry the blurry images are causing a problem with your QA testing. Are you also using Storyline 3? 

We've prioritized this issue, and we're targeting to release a fix for it in the next update of Storyline 3. I don't have a date for that release just yet, but we'll let you know as soon as we do!