Button malfunction - only part of the button is clickable
Dec 08, 2015
Hi,
I have some buttons that are malfunctioning. On some buttons, only part of the button is clickable. When a learner hovers over the malfunctioning button in certain areas, the cursor stays as an arrow and does not turn into the hand, signifying clickability. If a learner doesn't realize this and clicks when the cursor is only an arrow, nothing happens, even though they are clicking on the button. The story file previews perfectly, but when published we have this issue. A work around could be to change the hover state to a different color, so that the learner has another more obvious clue where the object is clickable. However, that doesn't address the root problem of the malfunctioning button. This was originally built in Storyline 1, then updated to Storyline 2. Both versions have the same problem.
Has anyone else had this issue?cares.unc.edu/Preview/OC_button_malfunction/story.html
28 Replies
This is exactly the problem I had. I added the player navigation back in and the buttons worked again. Clearly a bug then!
I know this thread is old, but I'm having the same issue, with round buttons. I could only click them a second time if I clicked on the far right side where the outline was. I just change them all to squares and like magic, they work now.
What's weird is that it depends on the slide, the round button work on another slide from which this one was created (I duplicated the slide and then changed the content).
Edit to add: I did some investigating because I had removed the shadow effect from the buttons and wondered if that messed up the target area. Removing the shadow effect from the now square buttons didn't cause them to stop working. However, when I selected all the buttons and turned them back into circles, they work again even if I remove the shadow effect. This didn't work when I reapplied the same original format, so it seems my changing the format to something else and then changing it back reset something. I should note that I'm using the built-in button styles. In short, if you use the built-in styles, trying changing the button to a different shape and then back again, it might fix your problem.
Thanks for circling back here and sharing what worked for you, Karen; I appreciate your thoughtfulness!
If the issue happens again with this particular Storyline file, try importing your slides to a new Storyline file to see if it helps. Sometimes, there are corrupt elements that are causing erratic behavior, and importing the slides resolves it.
Should you run into any other problem, please let us know here in the E-Learning Heroes Community or privately in a support case. We'll be happy to assist you!