Cache location windows 10

Mar 02, 2018

Hi I can't seem to locate my cache files on windows 10. Also, where can I set the preference for the location for the cache files - assuming I have that option.

Many thanks.



15 Replies
Alyssa Gomez

Hi there Steve!

Are you referring to your temporary files? If so, you can find them here: C:\Users\User\AppData\Roaming\Articulate\Storyline.

Storyline stores temporary files in that folder by default, and there isn't a setting that will allow you to change that location.

Let me know if that answers your question, or if you had something else in mind!

Benny Kurniawan

Hi Alyssa,

My apology. I was actually referring to Presenter 360 for the PPT deck. My workaround was to delete the project folder in the "My Articulate Projects" folder. This seems to force the Presenter 360 to republish the whole PPT decks. Thoughts?

Unfortunately, I cannot share the examples as they are context-sensitive. 

Crystal Horn

Hey Ben.  Presenter uses both the .PPT file and the .PPTA file to store all of your project assets.  Did you use "Save As" or make any copies of either original file?

It is unusual for you to see older versions of your slides after the publishing process.  This article, though it deals with Presenter audio specifically, might spark some ideas about what could be happening with your versions.  If this is happening regularly, please connect with our support team for in-depth help!  Even if you can't share your file, we're willing to dig in on your processes and try to understand what's happening.

Benny Kurniawan

Hi Crystal,

Thank you for your response. I apologize for getting you back late. I think what happened was that Articulate Studio looked into the folder in the "My Articulate Projects" and it might not update the slides that were already created. What I did most of the time was either to delete the current folder in the "My Articulate Project" folder or to create a new project name which in turn create a new folder. Anyway, I would love to hear from the dev team what they think about it. 


Joe Tansengco

Hi Keith, 

There's a chance that your folders are structured differently on your computer. Try entering the following path in Windows explorer instead: 


You'll also want to make sure that your organization is not restricting access to your computer's temporary folder.

Let me know if this works for you!

Jay Cooper

I may be having a similar issue.  I'm going through my course file and reducing the size of my images (i.e., opening them in photoshop, reducing the image dimensions by 1/3 to 1/2, saving the image, then reimporting through Media Library) to reduce the overall size of my course file.  When I started, the course file was about 58K kb. 

I've done about 15 images so far, reducing the image size from 700-600 kb down to 300-250 kb, but now my overall Storyline file has increased in size by 3K kb to 61K kb. 

Is there someplace that Storyline saves/caches information that may cause this issue?  



Joe Tansengco

Hi Jay, 

If you save your project file a few times, or save your course to a new file, it should bring the file size down to its actual size. Can you try saving your course a few times to see if this works for you? 

If you need additional assistance with troubleshooting file size issues, open a support case here to reach out to our support team. 

Let me know how it goes!