"Can not access closed stream" Error When Saving File

I've been running into a problem when saving a project. I've been getting the "Project file could not be saved. Your system appears to be low on memory. Please close any other programs and try again."

Well, I closed all other programs, cleared out my trash, %temp% files, my Storyline files and now when I save, I'm getting the attached file error message (Capture.png.) 

I've researched this error message in the forum and it really has not been answered it seems. There is nothing wrong with the file name of my project, as it has followed the same naming convention for projects I've used in SL 3 before we upgraded. 

If the naming convention of my project is suddenly an issue, then I don't understand why when I did not have an issue with SL 3 projects.

Thank you :-)

22 Replies
Katie Riggio

Hi, Beth. I'm sorry you're running into the same notice, and I'm glad you reached out to us for help! (also glad to hear you're working locally!)

 I have a few more questions for you to narrow down the cause:

  • What version of Storyline are you using?
  • Is this happening on all of your .story projects, or just one in particular?
  • Have you tried importing your slides into a new file to see if that helps?

Let me know!

Brian Bell

Good afternoon,

Storyline 3 (latest upgrade). I’m only working on the one project at the moment but it has happened before with other files as well… it’s interesting in that I’m actually rebuilding this course as the original file and its backup, become corrupted. To “solve” the problem, I have to save the file under a different name… I am now forced to do that at least daily.

Regards,

Brian

Victoria Napolitano

I was experiencing this issue as well, and have found a workaround. I was able to import the slides from my unsaveable project into a new project and save it. This obviously won't help if you haven't already saved your work, but if you have been saving throughout development, it will at least get you everything up until the last time you saved.

And while I really do love Storyline, if there's anything I've learned using it, it's that you should save compulsively!!!

Katie Riggio

Hi, Connor. Sorry you're hitting this snag!

Is this happening on all of your .story projects or a specific one? Would you mind sharing a troublesome .story file with us so we can try to replicate the error? You can share it publicly here, or send it to us privately by using this upload link.

We'll run a few tests, and will delete it when we nail down what's happening!

Ashley Terwilliger

Hi Thomas,

I'm sorry you've run into these errors! Both of those tend to indicate file corruption or impending corruption. I'd look at the best practices outlined here and you could try importing that file into a new project or searching your temp files for an earlier version. 

Here's how to check: 

1. Open this folder in Windows Explorer:  

%Appdata%\Articulate\Storyline 

2. Scan the contents of this folder for a file that starts with the name of your project. If you find one, copy it to your desktop. If you find more than one, copy the latest version to your desktop. 

3. Change the file extension of the copy on your desktop from *.tmp to *.story. 

4. Double-click the file to open it in Storyline. 

Ashley Terwilliger

Hi all,

In our continued efforts to help prevent and recover from file corruption, we've added a new recovery feature to Storyline 360, build 3.29.19305.0. If a project becomes corrupt, Storyline lets you know if there's a working version in your temp files and makes it easy for you to recover. Details here.

Let us know how this feature is working for you and if you have any other questions on the latest update! You can reach out in E-Learning Heroes or connect with our Support Team

Katie Riggio

So sorry you're running into this, Connor.

While this feature doesn't exist in Storyline 3 right now, I'm going to share your experience with the team and advocate on your behalf. If we add this functionality in a future update, we promise to update this discussion!

And even though it's tough to nail down the cause of corruption, these tips can help reduce the risk!

Ashley Terwilliger

Hi Con,

I wanted to let you know the feature I mentioned earlier is now available in Storyline 3, build 3. 3.7.20003.0. You can download the latest update from this page, and this article will provide more details on how this enhancement will work. 

I hope that helps, and please let us know if you need anything else!