I'm suddenly unable to import PowerPoint slides into Storyline360. I've even tried importing slides I've imported before. Did something change? How can I fix? Thanks, Steve
I'm having the same issue, I have tried all of the troubleshooting tips I can find but it's still not working and has cost me so much time as I have had to rebuild courses manually.
You'll also want to make sure the PowerPoint is located on your local drive. This article refers to Storyline, but still practical information for PowerPoint.
If you want to include your powerpoint file in this discussion, I'm happy to take a look and test it. You can do so by using the "add attachment" in this discussion.
I'm using the trial version of articulate 360 and have faced the same issue. I've read many threads of discussions about this issue here. And I solved it today!
First, the staff wanted to make sure if I had PowerPoint installed in my computer. I've just bought a new laptop with Windows 10 and assumed that I had it. I clicked "Start" and could see all apps including PowerPoint. So I thought I had it and I've tried all of the troubleshooting but didn't work at all.
Next, I found out that I didn't have anything about Microsoft Office in "Programs (<- Control Panel <-Windows System)".
So, I logged in Microsoft Office 365 and downloaded all Office 365 apps. Tada!! MS Office was installed in "Programs" and successfully imported ppt files to storyline 360!
I don't know the difference between the built-in office apps (maybe it can be click to run?) and the installed apps I downloaded (is it called MSI?). Anyway you must check if you have it in "Programs".
I just installed the free trial of Storyline on to my computer and can't get any PowerPoint files to import.
I followed the link to see the reasons why it might happen and can't figure out what's wrong. Similar to Julian, I have the following:
Password protection - not the case
Unsupported version of ppt - I have PowerPoint 2016, although it says version 2006 (don't know what that means)
Not having latest service pack - updated
Security settings - this is my own PC so I'm an administrator. Are there any particular settings I need to check/uncheck?
Presentation doesn't start with slide 1 - presentation does start with slide 1.
The Microsoft Office that I have is a subscription product from my workplace...could that be the issue?
UPDATE: Thank you Misun! I had the same problem and now it works! It wasn't a new laptop but it looks my office subscription was using the web based version...even though it looked exactly like the local one. Thanks again!
Thanks for creating that helpful video. I'm happy to help find a fix.
The "Illegal characters in path" error typically occurs when there's an issue with the file or path name. It looks like the PowerPoint is on your D: drive. Could you copy it to your desktop to see if that helps?
I'm sorry that you are still hitting this snag! I see that you have an open case with our Support Team, so I would encourage you to keep at it. You are in great hands!
It sounds like you're using a supported PowerPoint version, so along with checking that your file is saved locally, you'll want to review the tips in this article to see if something is holding it up!
132 Replies
Hey Alyssa,
I've Microsoft Office 2010 and it is locally installed on my machine.
Good to know, Sigrid. That's a supported version of Office, so I wouldn't expect any issues there.
From here, I'm going to connect you with our Support Engineers so we can do some further troubleshooting. Keep an eye out for an email from the team!
Hi!
I am unable to import the powerpoint file into Articulate 360 Storyline, is it because I have Office 365?
I'm having the same issue, I have tried all of the troubleshooting tips I can find but it's still not working and has cost me so much time as I have had to rebuild courses manually.
Hi Preetha and Mary!
Here are a few reasons why a powerpoint wouldn't successfully import into Storyline.
You'll also want to make sure the PowerPoint is located on your local drive. This article refers to Storyline, but still practical information for PowerPoint.
If you want to include your powerpoint file in this discussion, I'm happy to take a look and test it. You can do so by using the "add attachment" in this discussion.
Fixed for me by enabling .NET framework 3.5 in windows 10 (even though 4.8 is already enabled)
Start menu > type "windows features" > enable .NET framework 3.5 on the folliwing window
I had tried EVERY suggestion on EVERY related help forum... This worked for me, hopefully it helps someone else!
Hello all,
I'm having that same issue. I am running PPT 365 and the file is not importing into Storyline360.
I have attempted all of the troubleshooting items without any luck.
Any help would be appreciated. I can not attach the file in this forum due to security reasons but I can send to a staff member individually.
Thanks for your help.
Brian
Not able to import ppt files in storyline 360. (v3.35.21017.0)
Hi Ravichandran,
Sorry to hear you're not able to import your PowerPoint files! If you've reviewed these reasons why it's not importing and you're still running into issues, connect with our support engineers, and they'll help you zero in on the issue and get you moving again!
I'm using the trial version of articulate 360 and have faced the same issue. I've read many threads of discussions about this issue here. And I solved it today!
First, the staff wanted to make sure if I had PowerPoint installed in my computer. I've just bought a new laptop with Windows 10 and assumed that I had it. I clicked "Start" and could see all apps including PowerPoint. So I thought I had it and I've tried all of the troubleshooting but didn't work at all.
Next, I found out that I didn't have anything about Microsoft Office in "Programs (<- Control Panel <-Windows System)".
So, I logged in Microsoft Office 365 and downloaded all Office 365 apps. Tada!! MS Office was installed in "Programs" and successfully imported ppt files to storyline 360!
I don't know the difference between the built-in office apps (maybe it can be click to run?) and the installed apps I downloaded (is it called MSI?). Anyway you must check if you have it in "Programs".
Hope this posting would help anyone!
Glad that you were able to figure it out, Misun.
I appreciate you sharing the details of digging into this issue and how you were able to resolve it for yourself.
This conversation could undoubtedly help someone that searches for a related issue in the future.
Welcome to E-Learning Heroes!
Hi,
I just installed the free trial of Storyline on to my computer and can't get any PowerPoint files to import.
I followed the link to see the reasons why it might happen and can't figure out what's wrong. Similar to Julian, I have the following:
Password protection - not the case
Unsupported version of ppt - I have PowerPoint 2016, although it says version 2006 (don't know what that means)
Not having latest service pack - updated
Security settings - this is my own PC so I'm an administrator. Are there any particular settings I need to check/uncheck?
Presentation doesn't start with slide 1 - presentation does start with slide 1.
The Microsoft Office that I have is a subscription product from my workplace...could that be the issue?
UPDATE: Thank you Misun! I had the same problem and now it works! It wasn't a new laptop but it looks my office subscription was using the web based version...even though it looked exactly like the local one. Thanks again!
Yay! So glad that you were able to find the help you needed here and I appreciate the update, Rusa 😊
Welcome to E-Learning Heroes as well!
Thank you so much Leslie!
Rusa
I have the same problem
I Can't Import PowerPoint Presentations to storyline 360
office 360
Hi, Muneer!
Thanks for creating that helpful video. I'm happy to help find a fix.
The "Illegal characters in path" error typically occurs when there's an issue with the file or path name. It looks like the PowerPoint is on your D: drive. Could you copy it to your desktop to see if that helps?
This post was removed by the author
Hi, Katie
Thanks for reply and Help
Still the problem
See the attached video
I am using Windows 10 Home Single Language and Office 360 latest version
Hi Muneer,
I'm sorry that you are still hitting this snag! I see that you have an open case with our Support Team, so I would encourage you to keep at it. You are in great hands!
Please let us know if you have any questions!
Thank you Vincent Scoma
Unfortunately, I was briefed to solve the problem of importing powerpoint files into the articulate
I did not find anyone to help me
Hi there, Muneer!
So sorry to hear this. I'm going to reopen your case and share your update with the team for a closer look.
We'll be in touch by email, as we're happy to work with you further on this!
Hi Katie
He found a solution to the problem after trying several versions of the office
Version : (Microsoft Office Professional Plus 2016 English )
It solves the problem of importing the PowerPoint file into articulate Storyline360
thanks
That's great news, Muneer. You know where to find us if you need anything else! 😀
hi,
i am not able to import the pptx to my storyline 360.
I am using powerpoint 2016.
Hi Anjali,
It sounds like you're using a supported PowerPoint version, so along with checking that your file is saved locally, you'll want to review the tips in this article to see if something is holding it up!
Is there a specific error that is appearing? Share it with our support team along with your file, and they can take a closer look!