We have seen this issue before, and are currently working on a fix. You can share any information regarding your file and the error with our support team directly.
Sorry to hear you've run into this message. It's best to work directly with one of our support engineers, so I've opened a support case on your behalf. Stay tuned for an email coming your way shortly with the next step!
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Hello Jackson!
We have seen this issue before, and are currently working on a fix. You can share any information regarding your file and the error with our support team directly.
I realize this is a very old post, but I just received the same message. Has a solution been devised?
Thanks for reaching out, Glenda!
Sorry to hear you've run into this message. It's best to work directly with one of our support engineers, so I've opened a support case on your behalf. Stay tuned for an email coming your way shortly with the next step!