Cannot Login - Tried it all

I found a solution that worked for me. Uninstalling Articulate and Storyline wasn't enough. I also had to go into AppData and delete the 2 folders called "Articulate" and "Articulate_Global,_LLC". This is the location of the folders:

C:\Users\[yourname]\AppData\Local\

There's also another "Articulate" folder here (I personally didn't need to delete this one):

C:\Users\[yourname]\AppData\Roaming\

AppData is a hidden folder, so you'll have to go into your file explorer window, click View, then check the box next to Hidden Items in order to see it.

Reinstalled and it's working again. Hopefully this helps others!

Thank you for sharing your solution in this thread, Julian. I'm sure this will be helpful to others who come across this post. 

Have a great start to your week and happy developing! 🎉

Hi,

I have the same problem all of a sudden. The Articulate App was working perfectly until an hour ago, all of a sudden I had to re-log-in and now I am caught in this endless loop of Signin, being redirected to my web browser, signed in there, but the app says: Start over. 

Above workaround did not help me at all.

This is very frustrating! Can you kindly help?

Thanks

Best regards,

Iris

Hi Iris!

I'm so sorry to hear that you're experiencing this issue. I've opened a support case on your behalf so our team can investigate what's going on. You'll be hearing from one of our Support Engineers soon via email.

I am having the same issue as described above. Can you please open a support ticket for me. 

I cannot sign into Articulate 360 anymore. I keep getting two screens, the first being "Sign into Articulate 360 - click to launch your web browser and sign into Articulate 360. This screen will automatically refresh after you sign in" and then I click to sign in and I get "You're being redirected to your web browser to sign in" and nothing happens and there is a button that says "start over" which I click and then it takes me to the first screen. Its an endless loop.

Hi Janine,

Thanks for letting us know that you're experiencing this issue! I understand how frustrating this can be while trying to get your work done. I've opened a support case and you should be hearing from one of our Support Engineers soon via email.

Thanks so much~

I am experiencing the same as everyone else listed above.

Hi Lynette, 

I'm so sorry to hear you're experiencing this as well. Thank you for reaching out!

I see that you've opened a support case and that you are working with my colleague Dexter. You are in great hands! 

We'll continue the conversation over in your support case. 

Have a great day! 

Hello,
I came across the same problem and noticed there were some windows updates I need to install. After updating my Win10 machine and restarting, problem got solved for me. Hope this helps you as well.

Hi. I'm having the same issue. Changed the default browser, switched to Edge but didn't work. Seems like nothing prevents me from breaking the loop: "you're being redirected to your web browser to sign in"
Can't use the software.

EDIT: Finally I made it. Had to restart windows, change default browser and I made it. But seriously guys, fix this ASAP. Not everyone is able to figure out what to do

I am experiencing this same issue as Jessica posted two years ago. How did you all resolve? 

Hi Angela, 

Sorry to hear that you ran into this issue. 

Since the sign in procedure is browser based, here are a few troubleshooting steps that you can take to address the behavior. 

• Work with your network administrator to ensure that the Articulate 360 Desktop App is able to successfully connect to the endpoints needed to authenticate the sign in process. You'll need to share this article with them so they'll know which endpoints to whitelist. 
• If your network is already configured to connect to Articulate's endpoints, try clearing your browser's cache to see if this helps. 
• Make sure that you have all available browser and OS updates installed.
• Try changing your default browser to a different one if the above steps don't work for you. 

If the issue persists, open a case with our support team here for additional assistance. 

Signed up for a trial a bit over a month ago. Faced the same issue. Could never even try the software and now it's expired. I have been in contact with support and have received a few suggestions, none of which has helped so far. Tried changing the default browser, restarting, uninstalling (including with an app support suggested). I am really disheartened, was looking forward to using this software to try to build some e-learning experiences.

Hi Simeon,

I'm sorry to hear you've hit this snag. I confirmed that you're working on a support case with one of our Support Engineers, Philam, and he's currently offering a screen-sharing session to investigate the sign-in issue further.

I encourage you to continue troubleshooting with Philam so that we can find a fix. Please let me know if you have any questions.

I am having the same exact issue as described in the original post. Just a crazy endless loop. I've cleared cookies and all that. I don't have time for this. Can someone please help!?

Hi Ronda,

Thank you so much for reaching out and I'm sorry to hear that you're experiencing this issue. I understand how frustrating this can be, especially while working on a deadline. I see you've opened a support case with our Support Engineers so we can get this sorted as quickly as possible! Your case has been assigned to my teammate, Mick, and you'll be hearing from them shortly via email. We appreciate your patience as we work through possible causes.

Oh god I'm having this issue now, please help, I have so much work to do! it just tried to login in loop, and the browser my articulate account opens with no problem. PLEASE HELP

Hello Ana Rita, 

Sorry to hear that you ran into this snag. 

Since you've previously been able to sign in to your Articulate 360 account without any issues, try clearing your browser's cache or signing in using incognito/private mode to see if this helps. We also have this article that lists common causes of issues related to signing in for your reference.

If clearing your browser's cache or using incognito mode doesn't work, please open a case with our support team here for additional assistance.

Hi Jose,

I don't know what happened but I did try login using a private window, and when I opened the articulate app the loop ended I'm know able to open storyline.

Thank you

Cumprimentos,

Ana Rita Domingos
Designer | Produção de Conteúdos
CFE - Departamento de Formação à Rede Comercial

ana.rita.domingos@fidelidade.pt
T +351 968 168 495
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Wow, this reply is SUPER late! And who is Ana Rita? Geez, y’all need to do
better with your support. Thankfully I sorted the matter on my own. But
this was WEEKS AGO!

Kindest regards/Met vriendelijke groet,

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This caused me a bit of frustration also but I realized that the issue was with me.  For some reason, my Firefox browser which I installed recently, is not working anymore (suspect Corporate IT had something to do with it).  Thus after reading the comments et al, I decided to start Firefox manually (which it couldn't) and when I changed the default app for .html and .htm to another browser that I had (Chrome), it worked.  Just wanted to leave this message here for anyone else encountering the problem and do not want to raise a ticket or wait for support.

Thanks for the hint, Daniel Gallant.

Hi Bernard!

Thanks for sharing the workaround steps you took to resolve your issue! I'm sure other users discovering this thread will find the steps very useful. If you run into any setbacks moving forward, please let us know!

Have a great rest of your week!