Cannot open Articulate Storyline
Mar 18, 2024
By
Echo Huang
Hi, my storyline has been acting weird lately.
Last week, I couldn't open a file that could be opened by the rest of my teammates. (https://smithu-team.monday.com/protected_static/1612356/resources/1340338841/codenames-inspired-game.story) I re-downloaded the software and still couldn't open it.
Today, I wanted to open a SL file, it popped up a message as "you need to sign in to ...." I clicked on Sign In and it showed "The parameter is incorrect." I tried to open the software solely and it showed "There was an error opening Articulate 360 Desktop App."
I re-started my laptop and came across the same issue, what can I do?
FYI: I'm using a Macbook with Parallels Desktop to run SL.
6 Replies
Hello Echo,
I'm sorry you've hit this snag when opening Articulate apps! Great idea to open a case as well. I see you've connected with my teammate, Chester, who suggested running a cleanup script before reinstalling all Articulate apps.
Let's continue the conversation in your support case to keep all the information in one place, but I'm happy to assist further as needed!
Hi Eric, thanks for following up with me. I think I got the email about how to solve the problem, but I couldn't find it now, could you please send it again? Thank you so much!
Hi Echo,
Sorry about that! I'm happy to copy Chester's email below. Kindly check if the email is in your spam folder. Otherwise, I can request Chester to resend the email so you'll have something to reply to. But you can also reach them at articulate.support@articulate.com.
Looking forward to your response.
heyy Eric, I followed the above path and it worked!!! YAYYY, thanks!
However, after I downloaded the regular version of Storyline, I tried to download the beta version as well, but it failed.
Here is the pop up window, does it mean if I already downloaded one version so that I cannot download another one?
Please have a look, thank you so much for you help!
Also, I do want to know the reason why I couldn't open the software at the first beginning and what can I do to stop it from happening? Thank you.
Hello Echo,
Happy to help!
Based on the screenshot you shared, it looks like you're working out of a Mac. You'll want to make sure that the virtual environment you're using to run Windows is configured according to this article:
If the issue persists after making the necessary settings changes, please let us or Chester know through the support case that you opened so we can continue troubleshooting the behavior with you!