68 Replies
Leslie McKerchie

Hello Tomas and welcome to E-Learning Heroes :)

Thanks for sharing your .story file and allowing us to take a look.

We have an issue reported for this same issue. I'm going to share this thread and your file as an additional example while we investigate. It seems specific to the HTML5 version, which includes the Preview as well.

Michael - was your course published with a version prior to Update 15 perhaps? I noticed yours works as intended.

Alyssa Gomez

Hi again, Martin!

I recently responded to your other post here, but I see the issue is captions are disappearing when you pause the timeline (not when the timeline ends).  

As Leslie mentioned in her previous reply, we're working through a problem in Storyline 360 where the closed caption text disappears when the video is paused. 

I'm really sorry this is slowing you down, and I'll be sure to let you know if I get an update on this issue. 

cristina eleuteri

Hi Alissia,

I'he the same problem.

I have courses with scorm created with old release and here captions stay even when video is paused but there are some scorm created with new release in which this doesn't happen.....very bad to see...Waiting for the fix of this issue, do you think is possible to create a button that allows to leave the subtitle even when the video is paused?

Thank you

cristina eleuteri

Hi Leslie,

I don't want to trigger the built in player, and I know I can do it but the problem is always the same....when video is in pause captions disappear. It's a big problem for me..

I have many courses where the captions were always visible, even with the video "paused" until a few months ago (february). Now some scorms have been re-created with new release because I did some graphic variations, but they have lost the ability to make the captions visible when the videos are paused. My clients are negatively surprised and I do not know how to proceed. Maybe can I uninstall the latest version of storyline and then install an older version? but would the files created with last release always be readable with older version?