Closed Captions Disappear at End of Timeline

Feb 12, 2018

Hello,

In Storyline 3, I've encountered an issue where the Closed Captions disappear right before the end of the slide, even though they appear to last until the end of the timeline in Closed Captions editing mode.

This particular slide has a video with sound up until the end when there is a message in text only. FYI: the text is embedded in the video, so even though it's silent there is a placeholder on the video timeline for when the text appears.

In the translated versions of our course, we're using the captions to translate the video and translate the onscreen text. When the text disappears right before the end of the slide, it's too fast for people to read the translations.

I experimented with using a captions shape with text instead of the built-in closed captions editor for the captions at the end of the slide, but when the video timeline and slide timeline get out of sync the captions shape/text can show up at a different time than intended.

Please let me know if anyone has suggestions.

Thank you,

Alisha

P.S.: While I'd rather not post the Storyline project file online since the project hasn't been officially launched yet, I think it would be OK to share with Articulate staff via private e-mail if they need to look at the project file itself.

7 Replies

Alyssa Gomez
Staff

6 years ago02/14/18 at 5:18 pm (UTC)

Hi Alisha,

I can't say I've seen this happen before, so I'm glad you reached out about it.

I completely understand that you can't share your file publicly, but if you could send it to our Support Team privately here, that would be really helpful. We'll take a closer look and help you find what's causing this problem!

If you do decide to send your file to us, be sure you let me know your case number so I can follow along. 😊

Alisha Klatt
Author

6 years ago02/14/18 at 10:01 pm (UTC)

Hi Alyssa,

I've sent the project file to the support team. The case number is: 01266289

Thank you for your help.

Alisha

Alyssa Gomez
Staff

6 years ago02/14/18 at 10:40 pm (UTC)

Thanks, Alisha. I do see the file you submitted. Our team will give it a test and reach out as soon as possible!

Martin Volckart

almost 6 years ago06/01/18 at 7:21 am (UTC)

Hi Alyssa, could you solve the problem and how? I encounter the same problem.

Alyssa Gomez
Staff

almost 6 years ago06/04/18 at 3:01 pm (UTC)

Hi Martin!

I took a peek into Alisha's case, and I wanted to share the tips I found there:

This appears to occur as expected. Closed captions flow concurrently with the timeline of the video, which means that if a caption was created at the near-end of the video, it'll just abruptly appear and close, since its overall duration is very short. The only feasible way to extend CC is to increase the overall duration of the video. In this way, you'll have the option to extend the CC enough for the viewer to read the text before the video ends.

Does that seem to match what you're seeing in your file? If you'd like us to take a closer look at it, you can share it here!

Micha Zocholl

over 3 years ago12/18/20 at 3:03 pm (UTC)

I have the same problem. And the solution in the grey box actually doesn't make a lot of sense to me. When everything else stays on, when the timeline ends: why wouldn't captions? Especially, when I select "Show until end" (or whatever is says in the English version). Maybe after two years, someone found a solution? That would be very much appreciated.

over 3 years ago12/22/20 at 6:42 pm (UTC)

Hello Micha!

We're happy to help! Since this is a dated discussion, I'd like our Support Engineers to step in to troubleshoot this issue with you. Would you mind uploading your file to us? We'll let you know as soon as we receive it and then reply with our findings as soon as possibel. Here's a secure upload link.