Corrupt Files - Anyone Else?
Sep 12, 2021
Hi All,
I've been working all week/weekend on three very large SL courses and received the dreaded "Corrupt File" message - twice now. First course I thought it was a fluke - submitted to support for help on Monday. But in the meantime I've been working on a second course. I saved, closed storyline, and came back and now I'm receiving the same message! It seems like something more systemic since it's two separate courses that I'm working on ... thankfully for the second course I have a version saved from yesterday (still EXTREMELY annoying and frustrating to lose a today's work).
With that being said - I'm not sure how to proceed since there is obviously something causing these corrupt files. In my 10 years of working in Articulate I have NEVER had this happen. And now - twice in one day? Was there a bad update recently? (Also - I am following all of Articulates "best practices" to avoid corrupt files ...)
Any help is appreciated.
2 Replies
Do you get any error messages when running the diagnostics? Have you tried it on another PC? If that's not an option, you could create a new user on your existing machine and see if it still happens. This will help you rule out background processes that might be conflicting. You might also want to try updating the .NET Framework.
I ran into this years ago. I don't recall the details, but I was able to narrow it down to a custom state of a particular object. I had copy/pasted a shape from another slide and brought with it some animations or triggers that were not allowed to be part of a state.
I was able to narrow this down by importing each scene into a separate new file. When only one of them crashed, I started removing one slide at a time until it stopped. You mentioned that it is happening in multiple files so check to see which master layouts, themes, starter slides, templates, etc. are shared between those files.
Hello Samantha and welcome to E-Learning Heroes. 😊
I can see that you reached out to our support team as well and are currently working directly with Dexter.
For anyone following along:
File corruption is unpredictable, and there's no straightforward way to determine what causes it. Common causes are environmental (disk errors, power outages, improper shutdowns), viruses, failed Windows updates, and even file size (i.e., very large files have a higher risk of corrupting). Consider using the preventative measures described in this article to protect your project files.