Courses not COMPLETING on LMS

Multiple LMS's are not updating the "completion" or "success" status of recent courses published with Storyline 360 (latest build)

The course completion is set via a trigger:
When timeline starts on this slide, complete course as complete/passed

and the publish settings are:

  • SCORM 1.2 (still fails with SCORM 2004 (2nd Ed))
  • Reporting = Passed/Incomplete
  • Tracking = "Using triggers"


This problem has been seen on my client's LMS and I have now tested on SCORM CLOUD and see exactly the same problem.

Interestingly - if I put some older courses built with an older version of SL360, then these work fine and as expected, and were built and published using exactly the same settings.

It feels like a recent build of SL360 has broken this and introduced a bug... but I cant see a recent discussion about this so Im thinking I cant be the only one in the world to spot this! What else could it be though?

11 Replies
Andrew Hanley

So for anyone else in the same position and reading this - there is hope!

Whichever slide had your "complete course" trigger on, make it a Results slide.
Then on any previous slide, go to INSERT > Convert to Freeform, and choose Pick One.

Choose any object already on your slide, or create a new object off screen if you prefer. Set this object to your one and only option in the Pick One choices. Then set its initial state to SELECTED.

Finally, ensure you have the SUBMIT INTERACTION trigger added to this slide. I added it on the NEXT button click, and "when timeline ends" because my specific course is set to automatically move from one slide to the next.

And thats it. Publish your course, ensuring that the TRACKING is now set to "When the learner completes a quiz" and not "Using triggers"

Leslie McKerchie

Hello Rabi, and welcome to E-Learning Heroes. 😊

I appreciate you reaching out and sharing what you are experiencing as well. We have had a couple of bugs specific to the completion trigger, but they have been resolved.

Do you know what version of Storyline you're using? You can check by going to Help > About Articulate Storyline. We are currently on Build 3.59.26702.0 of Storyline 360. You can read all of the details here.

I'd like you to share your project file with our support engineers to investigate what's happening with your permission. You can share it privately by uploading it here. It will be deleted when troubleshooting is complete.

Rabi Vandergon

Wrapping this up for the benefit of others: trigger actions are dependent upon listing order. So, in this case, if there are multiple triggers associated with the end of the timeline, the trigger for course completion needs to be at the top of the list. Thanks to Articulate staff for the fast and friendly response!