I don't know if this is an Articulate issue or because I need an IT upgrade. But every time I export content from Articulate 360 as a video it takes a huge amount of time.
At the moment I'm exporting 21 slides as a video and so far it has taken 55 minutes, and there is still a fair way to go.
Could someone please tell me about their experiences exporting videos, and whether this is a known problem or not.
I'm having this same issue. I have a project with 23 slides, and each slide has audio and animations. When I try to export as video, it gets through all of the encoding of audio, compression of images, etc. very fast. However, when it gets to the Encoding Video stage, each second of video is taking ~6-8 seconds to encode. This does not seem right.
I am using the current version of Storyline (44), and tried using next triggers instead of slide order (my slides are in numerical order), but either way I get the same result. I'm trying to export locally to my desktop as well.
Has anyone been able to fix this? When I create videos using Camtasia the publishing process is super fast. 6-8 seconds of encoding per second of video should not be normal.
Thanks for those helpful clues. We're happy to look into the encoding time with you!
Are you comfortable with sharing the Storyline project with us? You can use this private case link. We can publish it using Storyline 360 Update 44 and share our testing notes with you!
I'm having this issue as well! I have a 5 minute video I am trying to export as MP4 (it is saved on my local drive, not a cloud drive), and I've tried it four times so far, but had to cancel because it was taking 8+ hours and it slows down my computer. I'm on my 5th attempt so far and it's been 6 hours! GEEZE
Referencing the support cases above, it looks like we took file-specific approaches. If you're comfortable with sharing the file, we can run through this publish option for more tailored support:
Thank you for sharing your project with us! I've tested your project and also noticed that publishing to video does take quite awhile. I've opened a case on your behalf so that our Support Engineers can investigate the project. You'll hear from our team shortly!
I am currently experiencing this issue. I recently imported a 14-minute .mp4 so I could overlay some .png images in a few select spots throughout the video. When I publish to video it is taking about 2.5 hours. I have tried twice now, and each time the export takes this long, and to make matters worse the video freezes at about the 1:38 mark - but the audio continues.
I am using the most recent version of Storyline and have verified with my I.T. team that my computer has the chops to be able to handle it. Can anyone help me work through this?
When this happened to me, it's because I had accidentally created a loop. Pointing one slide back to an earlier slide, so it kept going in an endless loop trying to resolve it. I would check for that issue first!
I'm sorry you're experiencing slow publishing times from Storyline. Would you feel comfortable either sharing your project here publicly or privately through a support case so we can see what's going on and help you troubleshoot?
Just took 4hours to render out a 33min video from 22slides. My pc is a R9 3900x with 64gigs of ram, with a 1tb NVME drive. The performance of storyline 360 is abysmal, this would have took 3-4 mins top using afterFX or animate. The encoder was only using .1 to .6 of my cpu the entire time. Its WELL past time that storyline move on from 32bit to 64bit.
We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file.
Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.
If you have any questions, you can reach our team in this discussion or in a support case.
I see that you've reached out to our Support Engineers for extra help! Great call. It looks like my teammate, Cleo, is working with you. We'll continue the conversation in your case, so we have all the information in one spot.
Hello, I have the same problem with publishing to .mp4... I have 7 slides, where 4 of them contains video files. The combined total length of the video files is around 1 hour. Publishing this takes one work day pretty much. No triggers or anything, just a few animations. Size is 1920x1080.
Thanks for reaching out, and I'm sorry to hear this is taking up so much time!
If you're comfortable sharing your file privately, I'd like one of our support engineers to test things out and provide insight. Feel free to start a case here, and one of my teammates will reach out with a next step!
42 Replies
I'm having this same issue. I have a project with 23 slides, and each slide has audio and animations. When I try to export as video, it gets through all of the encoding of audio, compression of images, etc. very fast. However, when it gets to the Encoding Video stage, each second of video is taking ~6-8 seconds to encode. This does not seem right.
I am using the current version of Storyline (44), and tried using next triggers instead of slide order (my slides are in numerical order), but either way I get the same result. I'm trying to export locally to my desktop as well.
Has anyone been able to fix this? When I create videos using Camtasia the publishing process is super fast. 6-8 seconds of encoding per second of video should not be normal.
Hi Chris,
Thanks for those helpful clues. We're happy to look into the encoding time with you!
Are you comfortable with sharing the Storyline project with us? You can use this private case link. We can publish it using Storyline 360 Update 44 and share our testing notes with you!
I'm having this issue as well! I have a 5 minute video I am trying to export as MP4 (it is saved on my local drive, not a cloud drive), and I've tried it four times so far, but had to cancel because it was taking 8+ hours and it slows down my computer. I'm on my 5th attempt so far and it's been 6 hours! GEEZE
Great, thanks Katie! I just submitted a case with the Storyline project attached.
I am having this same issue! I've tried different video lengths and it's taking forever to get the completed video file. Help!!
Hi Sara!
Referencing the support cases above, it looks like we took file-specific approaches. If you're comfortable with sharing the file, we can run through this publish option for more tailored support:
In the meantime, we have these tips for preparing courses for video publishing in Storyline 360.
The time it takes for a video to render is really long. Is there a way to decrease the render time?
I recorded a screen capture that is 48 slides with some audio. The encoding portion took over an hour. The total length of the video is 04:33.
My Storyline version is 3.43.
Hi Claudine!
Thank you for sharing your project with us! I've tested your project and also noticed that publishing to video does take quite awhile. I've opened a case on your behalf so that our Support Engineers can investigate the project. You'll hear from our team shortly!
I am currently experiencing this issue. I recently imported a 14-minute .mp4 so I could overlay some .png images in a few select spots throughout the video. When I publish to video it is taking about 2.5 hours. I have tried twice now, and each time the export takes this long, and to make matters worse the video freezes at about the 1:38 mark - but the audio continues.
I am using the most recent version of Storyline and have verified with my I.T. team that my computer has the chops to be able to handle it. Can anyone help me work through this?
When this happened to me, it's because I had accidentally created a loop. Pointing one slide back to an earlier slide, so it kept going in an endless loop trying to resolve it. I would check for that issue first!
Thanks for that suggestion, Cathy. I only have one slide though.
Hi, Shaun.
I'm sorry you're experiencing slow publishing times from Storyline. Would you feel comfortable either sharing your project here publicly or privately through a support case so we can see what's going on and help you troubleshoot?
I'll share the Storyline file through a support case. Thanks, Maria.
Just took 4hours to render out a 33min video from 22slides. My pc is a R9 3900x with 64gigs of ram, with a 1tb NVME drive. The performance of storyline 360 is abysmal, this would have took 3-4 mins top using afterFX or animate. The encoder was only using .1 to .6 of my cpu the entire time. Its WELL past time that storyline move on from 32bit to 64bit.
Hello all!
We released another update for Storyline 360 (Build 3.52.25156.0) today, which included a fix for the bug where projects with screen recordings took an exceedingly long time to publish as a video file.
Update Storyline 360 in your Articulate 360 desktop app to take advantage of the newest fixes and features.
If you have any questions, you can reach our team in this discussion or in a support case.
Hi, is the issue of exporting a video in the storyline resolved?
finding it even now, is there any solution to it?
Hello Vidhi!
I see that you've reached out to our Support Engineers for extra help! Great call. It looks like my teammate, Cleo, is working with you. We'll continue the conversation in your case, so we have all the information in one spot.
Hello, I have the same problem with publishing to .mp4... I have 7 slides, where 4 of them contains video files. The combined total length of the video files is around 1 hour. Publishing this takes one work day pretty much. No triggers or anything, just a few animations. Size is 1920x1080.
Hello Peter!
Thanks for reaching out, and I'm sorry to hear this is taking up so much time!
If you're comfortable sharing your file privately, I'd like one of our support engineers to test things out and provide insight. Feel free to start a case here, and one of my teammates will reach out with a next step!