The majority of my characters have the download icon/button next to them, even some of the ones I have downloaded and used in the past. Today, I clicked on the download button to use a new character "Jet" and it will not download. An orange circle with an exclamation mark pops up over his face. I tried several other ones and got the same result. For some reason SL is not letting me download any characters. I checked and my app is up-to-date.
I'm sorry you're having an issue downloading the characters! Are you downloading them from Storyline 360 as detailed in this article? If the download still isn't working for you, I would suggest reaching out to our Support Engineers. They're available 24/7 and will work with you to determine what could be the cause of this issue based on your specific setup.
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Hi Rachel!
I'm sorry you're having an issue downloading the characters! Are you downloading them from Storyline 360 as detailed in this article? If the download still isn't working for you, I would suggest reaching out to our Support Engineers. They're available 24/7 and will work with you to determine what could be the cause of this issue based on your specific setup.
Thanks for reaching out!