Download Character problems

Aug 15, 2022

The majority of my characters have the download icon/button next to them, even some of the ones I have downloaded and used in the past. Today, I clicked on the download button to use a new character "Jet" and it will not download. An orange circle with an exclamation mark pops up over his face. I tried several other ones and got the same result. For some reason SL is not letting me download any characters. I checked and my app is up-to-date.

1 Reply
John Morgan

Hi Rachel!

I'm sorry you're having an issue downloading the characters! Are you downloading them from Storyline 360 as detailed in this article? If the download still isn't working for you, I would suggest reaching out to our Support Engineers. They're available 24/7 and will work with you to determine what could be the cause of this issue based on your specific setup. 

Thanks for reaching out!