Forum Discussion
Download Character problems
The majority of my characters have the download icon/button next to them, even some of the ones I have downloaded and used in the past. Today, I clicked on the download button to use a new character...
Hi Rachel!
I'm sorry you're having an issue downloading the characters! Are you downloading them from Storyline 360 as detailed in this article? If the download still isn't working for you, I would suggest reaching out to our Support Engineers. They're available 24/7 and will work with you to determine what could be the cause of this issue based on your specific setup.
Thanks for reaching out!
