Drag and Drop - Drag Item Won't Move

Hi Kristen,

Thanks for contacting us and sharing what you are experiencing with your project and for sharing the .story file.

I looked through all the slides in your file and did not see any drag and drop interactions. 

Did you build these in a different way? Can you point me to the specific slide number that you're having difficulty with as well as the object that is not working as intended?

I'd be happy to take another look.

Hi Leslie, thanks for the response! The slides I'm referring to are 2.1 and 3.1. They are not traditional freeform drag and drop interactions with a feedback slide, but the user drags an item to advance to the next slide. As you can see 2.1 functions while 3.1 does not. I attempted converting the slides to freeform and disabled the feedback layer trigger, but still rendered the same result.

Thanks, Kristen.

I was able to take another look and not immediately see the behavior you are experiencing, but perhaps the culprit 😊

I recorded a brief Peek 360 video to demonstrate.

Please let us know if you need any further assistance. 

Hi Leslie, were you previewing the entire project when working with slide 3.1 or just that slide/scene? Because for me the issue occurs only when I try and preview the whole project or export it. The issue is that the item won't move at all, not that it won't advance the slide.

Here's a screencast of what I'm experiencing: https://360.articulate.com/review/content/5fb9f845-fbc4-4676-ab7e-f9f0e42802bc/review 

Kristen,

I can help you a little bit. I can tell you what to do to make it work, but not why.

1. On slide 3.1, If you move the COVID group up until its whole bounding area is inside the slide, it will work.

OR 2. On slide 2.2, Set rectangle 5 invisible at the beginning. Then go through the project like normal, and on slide 2.2 don't click the Next group until after you have clicked each of the healthy supplies, and it will work.

OR On slide 3.1, turn the sun picture invisible, and it will work.

I don't pretend to know why, but #1 and #2 seem to involve one or both of those two groups (Next and COVID). It reinforces my deep-seated animosity against groups, and strengthens my opinion that they don't play nicely with any other SL object.

#3 (along with some of your troubleshooting steps) may indicate that there is some corruption someplace.

Yes, it doesn't seem to run as crisply as I would expect, which also argues for slight corruption.

Hi Walt,

I appreciate you taking the time to try and help me solve my problem. I attempted all of your solutions and was still unable to get slide 3.1 to function as expected. 

I spent the afternoon rebuilding the file from scratch and re-creating my grouped items in illustrator so as to avoid the user having to interact with any grouped objects, and I am still running into the same issue. At this point I will be nixing the interaction altogether, but I'm disappointed that such a simple interaction could not be accomplished in Storyline and that a file could be so easily corrupted by using only items built into the program's own library.

Hello Kristen, I'm having exactly the same problem... I was wondering whether the Articulate team has worked this bug out since your post and perhaps you know how to fix it now and could provide me with some tips and insights?

Thank you!

Hi, Nicole, and welcome to E-Learning Heroes! ✨

It doesn't look like Kristen opened a case with our support engineers, so I couldn't see if the issue was file corruption. 

I'd love to help to get your interaction to work. Would you be able to share your .story file either publicly here or privately through a support case?

I am also experiencing this same issue.   Works when previewing a single slide, but when viewing the entire course it breaks and cannot be clicked/moved.  

Hi Nate,

Thanks for reaching out and sharing that you're experiencing this issue as well.

I'm curious if you have multiple drag and drops in your course using drag over triggers? We do have an open issue reported to our team specific to this.

• If so, the recommendation is to use Drop On instead of Drag Over in the meantime.
• If not, I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Found out the issue only affects drag items on subsequent slides (not layers) if using "jump to next slide when ___dragged over ____"   Resolved the issue by condensing slides into layers and then using a "click" to advance to the next slide instead of dragging.   Hoping this gets resolved soon.  

Thanks for confirming, Nate. I've added this conversation to our report so that we can share updates with you here.

Hi, was this issue ever resolved? I'm having the exact same issues and changed the trigger to drop on and it still doesn't work. If I preview 1 single slide it works but when I preview the entire project I cannot move the object. All of my slides have this feature.

Hi Stephanie, and welcome to E-Learning Heroes! ⭐️

I'm sorry you're hitting a similar snag. If possible, I'd love it if you could work 1:1 with a support engineer so they help determine what's causing the object to remain unmovable after using a Drop On trigger.

Feel free to share your file here, and one of my teammates will reach out with the next step.

Hi,

I'm having the same problem, but I don't see any solutions posted here.

Becca (back when she was on staff) posted the definitive answer, and Leslie and Nate posted the best solutions to date.

Thanks Walt. I tried both methods and still no love. I'm still not able to select the object to drag it or drop it.  :|

Hello Tim! 

Sorry to hear you are having trouble with drag and drop interactions. Would you be able to share your storyline file with us? We'd be happy to take a look.

You can share it in this thread or reach out to us privately in a support case. 

Have a great day! ✨

Based on the solutions here, I think I've managed to cobble a simple workaround. I do have a series of Drag & Drops preceding the problem slides, so I reauthored the problem slides in a new scene that connects to the old, and so far this seems to have done the trick. 

Ope. Spoke too soon. I'll submit a ticket, thanks Luciana.

Glad you have found a workaround, Tim.

Perfect, you are in great hands with our talented support engineers! We'd be happy to take a look at your project in a support case. 

Have a great day!

Hello everyone!

I have great news to share! We are no longer seeing this bug where multiple Drag and Drop or Drag Over triggers cause succeeding drag instances to be unmovable when using our latest version of Storyline 360 (Build 3.72.29699.0).

Please let us know if you’re still noticing the issue, and we’ll be happy to continue troubleshooting with you in a support case.