Drag and Drop Freezing
Oct 30, 2019
I've been presented with a troubleshooting question for one of my eLearning designs that I'm hoping that I can be pointed in the right direction for.
I designed a simple drag and drop function for a recent eLearning module, where the learner drags a box to a target area. I've had dozens of learners successfully complete this activity, but today, one learner had an issue with her course freezing at the drag and drop activity; she couldn't click on the drag object, nor move it to the drop zone. It seems to be a one-off issue, but I'm wondering if anyone has had experience with this? What was the ultimate solution? My learner has tried a computer restart, clearing cache and cookies on her browser, but is still experiencing the issue.
Thank you for any advice provided!