Error Experienced when Publishing

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here

or you could open a support case

@articulate: you should change the behaviour of your >10 year old error window - perhaps a for all user VISIBLE button "more infos" and a direct link to the support page

<?xml version="1.0" encoding="utf-16"?>
<ErrorReport xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema">
<UserId>aid|e4f24ecc-32e0-4605-8ec0-23783760756f</UserId>
<HardwareId>HU3T2-Y23FU-71AU3-9VT3P-R9RQL</HardwareId>
<Message>The type initializer for 'NativeMagickImageCollection' threw an exception.</Message>
<StackTrace> at new ImageMagick.MagickImageCollection+NativeMagickImageCollection()
at new ImageMagick.MagickImageCollection()
at string jy.a(IPlayerCache A_0, AssetType A_1, Image A_2, string A_3, IPictureFormat A_4, DrawingTheme A_5, RectangleF A_6, long A_7, Color A_8, bool A_9, RectangleF A_10, out Size A_11, ref eImageDataType A_12, bool A_13, SizeF A_14, Size A_15, ref string A_16, IAsset A_17)
at string jy.a(IPlayerCache A_0, AssetType A_1, long A_2, Image A_3, string A_4, IPictureFormat A_5, DrawingTheme A_6, string A_7, Size A_8, RectangleF A_9, long A_10, Color A_11, bool A_12, RectangleF A_13, out Size A_14, ref eImageDataType A_15, bool A_16, bool A_17, bool A_18, bool A_19, SizeF A_20, ref string A_21, ref string A_22, ref Point A_23, Nullable&lt;SizeF&gt; A_24, IAsset A_25)
at PublishedImageMetadata jy.a(IPlayerService A_0, a A_1, IAsset A_2, SizeF A_3)
at bwImageData Articulate.Design.Shapes.Picture.GetImageData(VectorDataArgs e, ref Size imageSize, SizeF targetSize)
at void Articulate.Design.Shapes.Picture.AddVectorData(VectorDataArgs e)
at void Articulate.Design.Shapes.PictureLayer.AddVectorData(bwSlideBase slide, VectorDataArgs e)
at void Articulate.Design.ShapeLayer.GetVectorData(VectorDataArgs e, bwSlideBase slide)
at void Articulate.Design.Shape.GetVectorData(bwSlideBase slide, VectorDataArgs e)
at RectangleF Articulate.Design.Shapes.Picture.ExportMetafile(bwSlideBase slide, IPlayerService service, IShapeStateInfo shapeState, ShapeStateAdornment adornment, string text, string linkId, string fileName, bwStageObject stageObj)
at RectangleF Articulate.Design.Shapes.Picture.Export(bwSlideBase slide, IPlayerService service, string fileName, bwStageObject stageObj, object context)
at bwStageObject Articulate.Design.Shape.CreateStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shape.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shapes.Picture.GetStageObject(IPlayerService service, bwSlideBase slide)
at bwStageObject Articulate.Design.Shape.Articulate.Player.IPlayerShape.GetStageObject(IPlayerService service, bwSlideBase slide)
at void Articulate.Player.PlayerContentPublisher.a(IEnumerable&lt;IPlayerShape&gt; A_0, bwSlideBase A_1)
at void Articulate.Player.PlayerContentPublisher.a(IPlayerSlide A_0, bwSlide A_1)
at bwSlide Articulate.Player.PlayerContentPublisher.CreateSlideObject(IPlayerSlide slide, bwISlideContainer sceneobj)
at void Articulate.Player.PlayerContentPublisher.CreateBridgewaterSlide(PlayerWriterSettings settings, IPlayerSlide slide, bwISlideContainer sceneobj)
at bool Articulate.Player.PlayerContentPublisher.CreateContentScenes(PlayerWriterSettings settings, IPlayerContentProvider contentProvider)
at bwContent Articulate.Player.PlayerWriter.WriteContent(IPlayerContentProvider contentProvider)
at bool Articulate.Player.PlayerWriter.Write(IPlayerContentProvider contentProvider)
at void q7.p()
at void Articulate.Design.Publish.TargetContext+PublishBackgroundWorker.OnDoWork(DoWorkEventArgs e)
at void Articulate.ComponentModel.STABackgroundWorker.a(object A_0)</StackTrace>
</ErrorReport>

there seems to be a problem with one or more image(s) 

... Articulate.Design.Shapes.Picture.AddVectorData(VectorDataArgs e) ...

you should open a support case

Thank you Jurgen

Hi Saroeun!

Sorry to hear you are encountering this error message when previewing or publishing your Storyline 360 course. I'd be happy to help!

If you'd be willing to share the project file here in the discussion or privately through a support case, I'd be happy to take a closer look and troubleshoot which image(s) could be causing the possible file corruption.

Looking forward to hearing from you!

Hi, 

I am unable to publish my file (in both LMS/ Word). 

Hi, 

While trying to publish in the word document, the publishing completes but View Document button does not respond. The document does not open up! Please help. Thanks!

Hi Namrata,

I'm sorry you hit this snag! I understand that you are having issues with publishing to LMS and Word. I’m happy to work with you to figure out why this is happening!  I have a few follow-up questions regarding the situation so I can understand what you are experiencing a little better.

• Which version of Storyline are you using?
• Is this happening with more than one file or is this the only one? If it's one file,

  would you be willing to share your file here or with our support engineers privately in a support case so we can troubleshoot?

• Are you working from a shared drive? If so, I recommend saving your files on your local drive before creating, editing, and publishing them. This will help minimize any unexpected behavior.

Thanks for reaching out and I look forward to your response!

if the error message appears - please click on the blue text button "information", then a second window will open with more informations

just copy the text from the second window and post it here

or you could open a support case