Error importing audio files

Nov 06, 2015


I wonder if you can help me. I'm trying to import audio files into my Storyline project. I'm able to select the file, but when it tries to load I get the following error message: 

An error occurred while importing this file. 

<Filename> does not appear to be a supported audio format.

I've not been able to import any audio files (either mp3 or wav) as I recieve this message each time. The audio files and the project are hosted on a local drive.

Does anyone know what's going on here?


26 Replies
Leslie McKerchie

Hi Nick!

You may encounter the following error message when importing audio into Articulate content:

“Unsupported audio file or bitrate.”

Or, you may successfully import audio but hear noise or feedback in your published output.

Although Articulate Storyline and Articulate Studio '13 support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter either of the issues described above, we recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.

Leslie McKerchie

Thanks Nick, I appreciate your patience as we try to figure this out.

Can you try to move the file to your local drive and see if it works from there? The first thing that I noticed was the file location.

Would you be able work with our support team and share files there if private? You can contact them here if needed and an NDA can be signed if needed. I just want you to be able to get the best support you need here :)

Victor Peraza

I know this post is old but I was having the same issue today.  I use a Mac with Parallels.  Anyway I tried all the suggestions here and still couldn't get it to work.  After doing some troubleshooting and trial and errors I figured out that Storyline does not like subfolders, I had created a folder for my project, then within that folder I had sub-folders for my elements (images, audio, music, documents etc)  Anyway, I edited my audio files which were in the "Audio" folder, then I created a sub-folder under "Audio" for my edited files.  Before it gets more confusing this was my folder structure:   Project/Audio/Edited Audio/.  I moved my audio files out of the subfolders and just placed them in the Project folder, and that fixed it!  I hope it makes sense to you all.

Janine Gee

Hi Lauren,

I have solved the problem of importing mp3 audio files into Storyline 360 by deleting the additional files that I was given with the mp3 files... these additional files were copies of the mp3 files but prefixed with <Period><Underscore> and when I deleted them from the Projects folder the mp3 files inserted as expected. I had tried all the other fixes offered here over the years and nothing was working.

Thank you for your message.

I am unsure whether it was because the files were provided to me through MS Teams? But I imagine this could happen even from a flash drive...

I have attached a screen shot of the files provided to me.

Leslie McKerchie

Hi Janine and welcome to E-Learning Heroes. 😊

So glad to hear that you were able to get to the bottom of the issue. I appreciate you popping in to share an update.

We do recommend working with local files, typically on your C: Drive.

If you share audio files through MS Teams, does it create multiple copies or different formats? I'm not familiar with that behavior, but I'm making a mental note.

Nina Gee

Hi Helen,

There were a few things I had to do to get the mp3 files to import:

* Ensure that only mp3 files were copied from source - not additional files with prefixes added as I said above (<Period><Underscore>) - my voice over artist isn't sure why the files ended up existing but deleting them contributed to solution

* Project and Mp3 files had to be in C:\Users\<user>\Documents\My Articulate Projects

* Filenames had to be short (I used no more than 15 characters)

Hope this solves it for you.

Janine (Nina) Gee

Maria Costa-Stienstra

Hi, Helen.

Thank you for reaching out! I see that Nina gave you some suggestions to try (thank you, Nina!).

If you are still having issues importing audio files to Storyline after trying the suggestions in this discussion, I'd recommend connecting with a support engineer through a case.