Error importing audio files
Nov 06, 2015
By
Nick Jones
Hi,
I wonder if you can help me. I'm trying to import audio files into my Storyline project. I'm able to select the file, but when it tries to load I get the following error message:
An error occurred while importing this file.
<Filename> does not appear to be a supported audio format.
I've not been able to import any audio files (either mp3 or wav) as I recieve this message each time. The audio files and the project are hosted on a local drive.
Does anyone know what's going on here?
26 Replies
Hi Nick!
You may encounter the following error message when importing audio into Articulate content:
Or, you may successfully import audio but hear noise or feedback in your published output.
Although Articulate Storyline and Articulate Studio '13 support a wide range of audio file formats (AAC, AIF, AIFF, M4A, MP3, OGG, WAV, WMA), not all codecs and bitrates are supported. If you encounter either of the issues described above, we recommend converting your audio files to 16 bit 44 KHZ PCM WAV for best results.
Thanks Leslie. It's hard to get access to those programmes at my work unfortunately (large corporate), but now I know the specification of the file I can see if there's someone here who can help.
Sounds great Nick. Thanks for the update and just pop back in if you need any further assistance from us.
Hi Leslie, I've finally been to able to give this a go.
The media team have converted them to the specification above for me, but I'm getting the same error message. Any ideas?
Thanks
Would you be able to share one of the files for me to test Nick?
It's difficult to send, as it's brand theme tune which I'm not allowed to share (and our email is very restrictive).
Are there properties I could look at this end and send you the details?
I was going to try to import the file myself to see if it we could narrow it down a bit more as to if it was the audio file or your software perhaps. It still sounds like it is probably the audio file though. Do you have an option to right click on the file and see the media info? Something like this:
Thanks Leslie, sorry this is a bit difficult. I've attached a screenshot of what I thought was the most useful info on the properties menu. I don't seem to get all the options you have there, but let me know if there's any other properties I could look for.
Thanks Nick, I appreciate your patience as we try to figure this out.
Can you try to move the file to your local drive and see if it works from there? The first thing that I noticed was the file location.
Would you be able work with our support team and share files there if private? You can contact them here if needed and an NDA can be signed if needed. I just want you to be able to get the best support you need here :)
I received this message too. I finally discovered that the audio file names were too long. When I shortened them, my problem was solved!
Hello Allen and welcome to E-Learning Heroes :)
Sorry to hear that you ran into an issue with this as well, but thank you for chiming in and sharing your solution. That could certainly be helpful to someone in the future.
I know this post is old but I was having the same issue today. I use a Mac with Parallels. Anyway I tried all the suggestions here and still couldn't get it to work. After doing some troubleshooting and trial and errors I figured out that Storyline does not like subfolders, I had created a folder for my project, then within that folder I had sub-folders for my elements (images, audio, music, documents etc) Anyway, I edited my audio files which were in the "Audio" folder, then I created a sub-folder under "Audio" for my edited files. Before it gets more confusing this was my folder structure: Project/Audio/Edited Audio/. I moved my audio files out of the subfolders and just placed them in the Project folder, and that fixed it! I hope it makes sense to you all.
Good find Victor. I appreciate you popping in to share with the community.
Thank you, Victor, this worked for me!
Hi all. I am getting the same error and copying the files to the project folder and imported the clips and still got the same error.
Same error when I try to import clips to Media Library too.
Help, please?
Hello Janine!
We're happy to help! I want our team to work with you directly in a support case. It would be helpful if you could also share the .story file with us to test the project on our end. Click here to connect with a Support Engineer!
Hi Lauren,
I have solved the problem of importing mp3 audio files into Storyline 360 by deleting the additional files that I was given with the mp3 files... these additional files were copies of the mp3 files but prefixed with <Period><Underscore> and when I deleted them from the Projects folder the mp3 files inserted as expected. I had tried all the other fixes offered here over the years and nothing was working.
Thank you for your message.
I am unsure whether it was because the files were provided to me through MS Teams? But I imagine this could happen even from a flash drive...
I have attached a screen shot of the files provided to me.
Hi Janine and welcome to E-Learning Heroes. 😊
So glad to hear that you were able to get to the bottom of the issue. I appreciate you popping in to share an update.
We do recommend working with local files, typically on your C: Drive.
If you share audio files through MS Teams, does it create multiple copies or different formats? I'm not familiar with that behavior, but I'm making a mental note.
Hello, I am getting this same issue, and have tried all the fixes suggested but to no avail. Has there been any further findings on this?
My audio is exported from PPT - is this a known issue?
I am also working in Parallels in a Mac if that is an issues?
Hi Helen,
There were a few things I had to do to get the mp3 files to import:
* Ensure that only mp3 files were copied from source - not additional files with prefixes added as I said above (<Period><Underscore>) - my voice over artist isn't sure why the files ended up existing but deleting them contributed to solution
* Project and Mp3 files had to be in C:\Users\<user>\Documents\My Articulate Projects
* Filenames had to be short (I used no more than 15 characters)
Hope this solves it for you.
Janine (Nina) Gee
Hi, Helen.
Thank you for reaching out! I see that Nina gave you some suggestions to try (thank you, Nina!).
If you are still having issues importing audio files to Storyline after trying the suggestions in this discussion, I'd recommend connecting with a support engineer through a case.
I know this is a very old thread, but this answer solved a very frustrating issue for me today. Thank you!
Victor,
It has been 4 years since you posted this solution and yet you are still helping people! I have been trying to figure this out for 2 days. I'm also on Parallels and putting the audio files in a top level folder solved my problem. THANK YOU!!!!
I am getting the error today trying to import .wav and .mp3 files. It worked two weeks ago. I did the current update yesterday. Did something change?
Putting it in the My Articulate folder worked! Thank you!