Focus Order pop up window not working properly with Two monitors

Mar 25, 2022

Hi there

Anyone having this issue with the most recent update (I sadly have had three different types of issues with this last update) - all tracked here somewhere. :)

Anyway, I have always used two monitors.  When I have a very long focus order, I drag my window to my second monitor, since the last upgrade it sometimes won't let you even start moving things it just "dings" does work sometimes.  But it will never let you select the save button and close the window.  Every time since last update I have to drag the window back to the monitor that storyline is on and it will save.  Odd but true...Not urgent, just between this and the eyedropper not working and the callout pointer issue, there seems to be a lot of glitches with last update...



2 Replies
Maria Costa-Stienstra

Hi, Teresa.

Thank you for reaching out!

I wasn't able to reproduce this issue when testing with dual monitors using Storyline 360's latest version. 

I'm curious to know if the following steps might solve the issue:

  • Unplug the second monitor.
  • Re-start the computer.
  • Open Storyline 360 (on one monitor).
  • Plug the second monitor in.

Let me know if this works!