I've developed a number of courses over the last few years using the (client required) Noto Sans font. Recently that font has stopped appearing correctly in Storyline 3. When a course is being developed it appears correctly but when I try to preview or publish the course, it appears as ASCII characters. I have reloaded the font but it is still a problem. When I go back and review older courses that were previously correct, the ASCII characters appear. Any help would be appreciated.
We've seen some recent issues related to the Noto Sans font downloaded from Google Fonts, which could be corrupt. So I'd recommend downloading and installing the ones available here instead.
If you are still experiencing the same issue after re-installing the fonts, please open a support case with our engineers, and we'll be happy to help you troubleshoot.
6 Replies
Hi, Dawn.
Thank you for reaching out!
We've seen some recent issues related to the Noto Sans font downloaded from Google Fonts, which could be corrupt. So I'd recommend downloading and installing the ones available here instead.
If you are still experiencing the same issue after re-installing the fonts, please open a support case with our engineers, and we'll be happy to help you troubleshoot.
Thank you. I tried your suggestion with no luck so I have submitted a support case.
Hi Dawn,
I tried to find your case so that we could follow along but was unable to do so.
Did you get a confirmation email with your case number?
No I did not receive a confirmation email even though I submitted twice. I’ll try again. Dawn
Case Number: 02806809
Hi Dawn,
Thanks for sharing your case number! I just wanted to confirm I've spotted it in our system, and I see that it's been escalated.
One of my support teammates is taking a look and will reach out shortly!