GIFs don't move? (Articulate Storyline 360)

Hello Wendy,

Thanks for the help. I can see your GIF moving, but mine doesn't move.

I've made some tests and:

- My GIF exported from Photoshop doesn't move.

- My GIF exported from Animate (or Flash) moves, BUT, shows very low quality, and plays slower than the original GIF exported.

- BTW, I tried to insert a GIF downloaded from the Web, it works, but also slowly.

Watch my test here.

https://360.articulate.com/review/content/b352c1c2-e272-4e93-aac4-3ea46cabc692/review

I need to Create animations (GIF) and play it on my stage, on a nice quality, original speed, and with transparency if it's possible.

Can someone help me please?

I'm the only one with this issue?

Thanks.

Hi Fernando,

Take a look at this tutorial.

There are many more too, just search for "photoshop animated gif tutorial"

Hi Dave

Before I adjust the export setting of all my GIFs, does this resolve any of Storyline's GIF issues?

I've recently upgraded to 360 and i'm disappointed to find many of the GIF issues remain :(

Hi Jon,

There are still some known issues with things like animated frame rates in GIFs not being respected, which I know our team is investigating. If you've run into that or something similar we'd love to take a look at your example and go from there! Feel free to share a copy here in ELH using the "add attachment" or send along to our Support Engineers. 

Hi,

I´m having issues with a GIF in my proyect. It doesn't move at all. I have another different gift in my proyect that works fine. What can I do?

Hi Carolina,

It looks like you are using Storyline 360 and we do have a couple of GIF issues that we are looking into.

As far as animation goes, could you try to reduce the resolution or quality to see if that may work better for you?

i have the same issue its static when previewed

Hi Kayleigh,

Thanks for reaching out! I've shared your GIF with our team to take a closer look, as I experienced the same thing when previewing and publishing.

They'll some testing, and reach back out as soon as possible!

HI Kayleigh

I tried re-encoding that gif for you. I wonder if that will make it work any better?

Dave

thanks Dave - what do you mean by re-encoding?

Sometimes, by recreating the file with all of the correct parameters, the file will run better when imported.

Thanks, Dave. 

It looks like you have a couple of options, Kayleigh. I see that Cleo was able to get you a workable file by re-sizing your .gif :)

 so what are the correct parameters?

I have the same issue with a gif made in photoshop.

Thanks, Steve.

Hi Steve,

We are still investigating reports of this issue when using high-resolution gifs.

Current workaround:

• Reduce the resolution or quality of the GIF file.

If you'd like our team to take a look, please share your file privately here.

Hi Leslie - I tried lowering the resolution to 32 colors but it still didn't animate in Storyline.  I went ahead and submitted a case.

Thanks, Steve.

i tried _NOPROCESS_ but still no success. its not working either in preview or published output. Any solution or software upgrade from Articulate?

Per another post, I added a .1 second empty frame ("frame delay") at the front of the animated gif in Photoshop, and now it works in Storyline. 

Hi, everyone!

I have some great news to share. We just released another update for Storyline 360. In Update 76, we’ve included important fixes and new features!

One enhancement we’ve included:

Storyline 360 now supports high-resolution animated GIFs.

To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here.

Please let me know if you need additional help!

Hi Kelly. 

That link takes you to a page showing how to download/install authoring tools, can't see anything about GIFs in there.

Hi Neil,

Thanks for reaching out! I understand you would like some information on animated GIFs. I'd be happy to get that for you!

Here are a few resources about GIFs.

• GIFs 101: How to Use, Find, and Make Them
• How to Create GIF-like Animations Entirely in Storyline 360
• Free Animated Gifs for Header Images

I hope this helps!

Are there any knowledge base articles that explain how we can utilize this update? I've got the latest version, but I'm still getting motionless GIFs. Does the update simply address file sizes or is there STILL issues with Storyline not playing nice with frame rates, etc.

>but I'm still getting motionless GIFs

did you have send one of these not working GIFs to articulate ?

if they have not example gif - they cannot find the problem and fix it

I am having this problem too. I am using cartoon animator 4.5 to make GIFs, which work great in Powerpoint. But none seem to work in Storyline. Seems like this has been a problem for years, long before we had to start paying a subscription fee. I see that there was an update that fixes this supposedly, but still having the same problem.