How to change the position of closed captioning on a screen

Hello Carol,

Thanks for reaching out! 

You can only change the font and font size for captions, but not the position of the caption box on the slide. It'll appear along the bottom of the slide as a standard location for closed captions.

I've added your voice to a feature request that we have open for the ability to change the position of closed captions. We'll let you know once this feature becomes available! 

Where can you change the closed captions font size??

In the Player > Colors & Effects

Hi Articulate

I have to ask this.

Why could you not simply make a video player that works like all other video players on the web?

Why are the closed caption shown at the bottom of the screen and not part of the video player?

Why pretend to care about accessibility and then make things difficult when surely creating a video player that works in the way we would expect would have been easier? 

It feels like every day we have to come up with workarounds to fix bugs or increasingly what feels like oversights on your part.

I'm increasingly frustrated by Storyline 😔

Thanks for reading. 
 

Barry, 
8 months later and they still haven't made that change. I completely agree with you. Articulate products are quite powerful, but it seems like they miss the mark constantly on accessibility. I would hope they design future releases with empathy in mind for those who need certain accessibility features

Cannot agree more with Barry's comment. For the video player to not follow the standards set by the world's biggest video hosting platforms is incredibly frustrating. We want to move away from using a third-party video host so we can utilize Storyline's timing/trigger functions, but this caption placement directly contradicts accessibility recommendations. It also complicates our template design due to needing extra white space at the bottom, needlessly taking up space.

Hi Robin and Ally, thank you for your replies.

Unfortunately, the silence from the Articulate staff probably means they have no intention of fixing this. It is so odd 😔

I would love to be proved wrong though and would love to see Closed Captions/Subtitles placed at the bottom of the videos, like EVERY other video player on the internet. 

Thanks for reading. 

Hi, 

If you guys find the solution, I would be keen too. 

Thanks & Regards

Hello to all those who have really good accessibility expectations here. The single best thing that we can do is to request a product feature. As users of software who want more, or improvements, It's really the best way that a company can measure the volume of a feature, idea, complaint, etc. I'm assuming that this has much more weight to it than our messages in the forums here. Their log of requests and other known bugs & issues is probably miles long.

The more of us that pile onto a single issue (or related group of issues), the louder your voices will be in their tracking reports. It's a good system, really. So next time you read this thread, follow-up with a request. I'm doing that right now.

Make a feature request here: https://access.articulate.com/support/contact/feature-request

Hi everyone,

I have some great news to share. We just released another update for Storyline 360. In Update 86, we’ve included important fixes and new features.

One of the new features we’ve included: 

• Position captions at the top or bottom of the slide to ensure closed caption visibility and prevent the obstruction of critical course content.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

Please let me know if you have any questions.