Importing for Translation Issue

Nov 18, 2021

Hello, 

I noticed there was a post a number of years ago about this issue but thought I would see if there is anything new as another post ended up having to take out a ticket. I have a course developed in English that was used to export a translation document (.doc). 

The document has been translated and now when I import I receive a completed message but no text has changed. I have done this process numerous time over the years and have experienced export issues but nothing when importing. Are there any resolutions I can try without opening a ticket?

Regards

Dave 

5 Replies
Lauren Connelly

Hi Jens!

I see that you are working with my teammate, John Carlo, in a support case! We'll continue the conversation via email.

Dave,

Sorry that you're also running into this issue! If you'd like to work directly with our Support Engineers, you can reach them in a support case as well.