I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when troubleshooting is complete.
Unfortunatly I don't have permission to share the project, but I'll try to explain my problem:
Due to the fact that FLASH files are no longer supported in web browsers I must use HTML5 format. The problem is that in order to upload or insert WEB object I need to use http address when the file we want to insert is local.
Therefore, we created a virtual web library and inserted the file from there: http://localhost/html5/Scene1_3_HTML/index.html
After a publish is successfully completed the CBT runs but the animation (HTML5) does not run and stuck the CBT.
By the way, when running the HTML5 animation directly from Microsoft EDGE it runs perfectly.
The CBT runs on Web (the browser is Microsoft EDGE). We're using storyline3 (not 360). I tried the tips from the link, and it still shows a blank square (with the adress written above). Is there anything else that can be done?
When you say "runs on the web", are you viewing it locally on your computer after publishing it for the web, or are you uploading it to a web server first?
I have loaded the file from a local computer, but the end-user see the CBT on iPad and it runs from the client private network. That is why we created a virtual web library (that the hyperlink will not break).
Thanks Inbal for those extra details! It sounds like the file is on a local computer, so the end-user logs onto the client private network on an iPad.
Essentially, you're viewing a local file on a computer that you can access using an iPad. In this case, the file is still hosted locally. Can you try uploading the course to a web server and then viewing the course on an iPad?
If it's crucial to have the course secured in an environment, I'd recommend working with your IT team to determine which web environment is the best for your organization.
7 Replies
Absolutely, Inbal.
I want to take a look at your project file to investigate what's happening with your permission. You can share it publicly here or send it to me privately by uploading it here. I'll delete it when troubleshooting is complete.
Unfortunatly I don't have permission to share the project, but I'll try to explain my problem:
Due to the fact that FLASH files are no longer supported in web browsers I must use HTML5 format.
The problem is that in order to upload or insert WEB object I need to use http address when the file we want to insert is local.
Therefore, we created a virtual web library and inserted the file from there:
http://localhost/html5/Scene1_3_HTML/index.html
After a publish is successfully completed the CBT runs but the animation (HTML5) does not run and stuck the CBT.
By the way, when running the HTML5 animation directly from Microsoft EDGE it runs perfectly.
Please advice ASAP
Thanks in Advance
I appreciate you sharing these extra details, Inbal!
Are you running into this after publishing to Review 360, to an LMS, or for the Web? What browser(s) have you tried if you're publishing for the Web?
Also, here are some Tips for Working with Web Objects that might be helpful, looking forward to your response so we can keep at this!
We're using storyline3 (not 360).
I tried the tips from the link, and it still shows a blank square (with the adress written above).
Is there anything else that can be done?
Hi, Inbal.
When you say "runs on the web", are you viewing it locally on your computer after publishing it for the web, or are you uploading it to a web server first?
I have loaded the file from a local computer, but the end-user see the CBT on iPad and it runs from the client private network. That is why we created a virtual web library (that the hyperlink will not break).
Thanks Inbal for those extra details! It sounds like the file is on a local computer, so the end-user logs onto the client private network on an iPad.
Essentially, you're viewing a local file on a computer that you can access using an iPad. In this case, the file is still hosted locally. Can you try uploading the course to a web server and then viewing the course on an iPad?
If it's crucial to have the course secured in an environment, I'd recommend working with your IT team to determine which web environment is the best for your organization.