Issue publishing to video "some media cannot be included"

Hello,

Any advice on the following issue would be greatly appreciated. I've made a small revision to an existing Storyline file --a simple image replacement. The file has previously been published to video (although not by me). I'm seeing this warning when I try to publish :" Some of the media in this project cannot be included in the video" and then the process stalls out. I get the same result with when I try to publish the original file. Thanks for pointing to anything I can try.

Thanks

9 Replies
Alyssa Gomez

Hi there, Meg! Thanks for letting us know what's going on, and I'm sorry you're hitting a roadblock!

I'd love to take a closer look at your file, if you don't mind sharing it. You can send it to me privately using this link. I'll test it out, then I'll delete it when I'm done troubleshooting.

I'll be standing by!

Leslie McKerchie

Hello Tin,

I was able to take a peek at the case Meg worked on with our team and it was specific to her file, so I do not have any additional information to share with you here.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.

Brandy Gravely

Hello,

I'm currently experiencing the same issue - I published this exact file to video last week without any issues, and now today I am receiving the error message - "some of the media cannot be included articulate storyline video" - every time I attempt to publish to video. I have tried it with several versions of the video placed into the course, and can't seem to publish without errors.

Any help would be appreciated,

Thanks -

Brandy

Leslie McKerchie

Thanks, Tin. I've received your support case. I'm taking a look and will respond to you via email from your case.

Hi Brandy,

Thanks for reaching out and sharing that you're experiencing a similar issue. I am taking a look at Tin's file now, but I'd be happy to help you as well.

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.