Items Moving & Falling Off Screen

Oct 22, 2019

Hi all,

My team is having an issue with content on a slide moving around or outside the screen based on the browser window size of the end user. The content always appears to be firmly in the slide when creating it.

I've attached two examples. As you can see, the edge of the speech/thought bubbles moves off the screen a bit, and sometimes objects towards the middle of the screen move off their placement.

Anyone have any issues with this? How do you get objects to stick where they're supposed to with different browser sizes?

Thanks!

Example_1.png
Example_2.png

7 Replies

Katie Riggio
Staff

over 4 years ago10/22/19 at 6:56 pm (UTC)

Hello there, Meg!

Thanks for those screenshots! I can clearly see the problem there, and would love to help you get to the bottom of it! A few quick questions:

Is the course hosted on a web server or a learning management system?
Is this happening in all web browsers or certain ones?
If you can share a sample slide with me for testing, that would be gold. I'll delete it after troubleshooting. If that works for you, send it along by using this private upload link!

Meg Bates
Author

over 4 years ago10/24/19 at 8:16 pm (UTC)

Thanks, Katie!

The course will be hosted on a web server, but these shots are from its appearance on Review360.
The issues happen universally, including in Preview mode depending on window size selected.
Yes, I will share one!

Katie Riggio
Staff

over 4 years ago10/24/19 at 8:36 pm (UTC)

Thanks for sharing your file with me for a closer look, Meg. I'll be in touch in our case with my findings soon!

Erin Cochran

4 years ago02/07/20 at 8:29 pm (UTC)

I'm experiencing a similar problem. Was there ever any resolution to this issue?

Katie Riggio
Staff

4 years ago02/13/20 at 8:01 pm (UTC)

Hi, Erin. Happy to help!

I had a peek at Meg's case where recreating the troublesome objects seemed to do the trick.

Are you comfortable with sharing the affected .story file publicly in your reply here or by using this private upload link? I'd love to test this theory on your course and will delete the file when we find the culprit!