I have an issue with a course I am working on. I have a standard text entry slide that I have made a custom feedback layer. My submit button is also custom. The only triggers I have on my submit button is to submit the essay and show answer layer. However when I test the scene and I submit the interaction, the answer layer flashes and then automatically advances to the next slide.
I've checked everything, my triggers, timeline says show till end on both base layer and Answer layer but it keeps on doing this... Can somebody please help?
Yeah I did check the timeline and it even extended it a little but it doesn't even stay on the screen for the duration of the timeline. It literally flashes and moves on to the next slide it's so weird.
I just checked the file and great news! It's fully working from my end. I am also using the same version as yours, Articulate Storyline 360 and the slide only advances Next whenever I click the next buttons for Activities 14, 15 and 16.
I tried guessing the answers to your essay questions and then the answer layer appears, tand there it was, waiting for me to click Next. Then, slides only move forward after I clicked the triangular blue next button.
This seems to be a bug. To attempt fixing it, just save your changes and try to re-launch your Articulate360 to open your Emitters_Mod3_v4.story
Please help the Articulate Team track and resolve bugs such as these my filling out this form.
Let me know if the save change then relaunching worked. Otherwise, send a reply in this discussion.
Did you test the slide or the scene? Because I have tried on 3 different computers including my own laptop which has a newer version and it is still doing the same thing.
I definitely think its a bug. I think I am going to just create another slide instead of a layer as a work around.
Really sorry you're running into this trouble. I'd love to take a look at your file. Would you mind sending it to me here? I'll take a closer look at it and let you now what I find. Thank you!
Hi - this is describing, almost exactly, a challenge I am having right now. Oddly, sometimes it runs fine when previewing Scene rather than Slide, but this isn't consistent. And the "quick skip" to the next slide is always happening in Review. The features of my course mirror all of the details of Avi's except that mine are drag-and-drop slides rather than text entry. And I have two layers (correct and incorrect) set up according to outcome. Both are behaving the same: flash appearance and skip to next slide. (Slide Advances by User, Hide Slide Layer when Timeline Finishes is unchecked, only triggers to advance to next slide are the Continue buttons within the two slide layers.)
Has there been any further findings on this particular case, or should I go ahead send along the file (if someone's willing to have a look)?
It looks like Avi may have worked directly with another community member and did not reach out to our support team to share the file, so I do not have any additional information to share with you here.
We'd be happy to take a look and help you with your file. With your permission, please share your project file so we can investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
We have not received project files from Avi or Andria, so this is possibly file-specific. I'd be happy to take a look at what's going on. You can either share your file through this post or privately through a support case.
Is there a resolution to this issue? It has just started to happen for me. I have created a slide with text entry (essay question) and a 'feedback layer,' showing possible responses for the learner to compare to, that shows when they click a custom Submit button. The triggers I have set on the custom submit button are 1) submit TextEntry and 2)show layer 'Feedback'. I have also set the TextEntry to be required (i.e. the learner cannot skip it). When I review the slide in SL360, if I do not enter text in the TextEntry field, I get an error saying I must complete it before advancing and the layer 'Feedback' does not display. This is good and is what I expected. However, when I do enter text in the TextEntry field, and click the custom Submit button, the layer 'Feedback' displays but the slide immediately advances to the next one.
If this has not already been resolved, I can upload the file I am working on for further troubleshooting.
The Submit process has some hidden, built-in triggers. One of them shows the appropriate Correct or Incorrect feedback layer. I understand you want to use your own custom feedback layer, so you did not include the built-in ones. In the event that there are no feedback layers, another built-in trigger jumps to the next slide, after recording the result, and that's what is causing your problem.
If you want to record the result, you must keep the submit trigger.
In the attached sample, I have moved the Submit trigger from the base, and put it on the feedback layer. That solves the first problem, but causes another. Now there is no message if the question is not answered. so I had to build a custom layer for that.
Thank you for looking at this. Although I have a work around (see below) I will take a look at what you've done and see if that works better than mine!
I have found a work-around, although have not solved the actual problem. Instead of using an Essay Graded Question, I inserted a Data Entry (text) field instead. I simulated the 'User must answer' condition that is on Graded Questions, by adding another layer that shows a prompt to "Enter your answer and click submit" if the variable TextEntry = blank. The slide now acts as I want - if the user does not answer, they get a prompt to enter their response and click Submit. When they do that, the Feedback layer is displayed, showing the correct answer and stays on the screen until the learner click Continue to proceed to the next slide. Fortunately, it is not critical for me to use a graded question here.
16 Replies
Hi Avi,
I'd like to help you with this layers and trigger not showing correctly. Can you share the Storyline file with me so I can take a look at it?
Have you checked the answer layer's timeline? You can try to change the answer layer's timeline marker if it ends sooner.
Feel free to send the file so I can help you take a look at it.
This post was removed by the author
Yeah I did check the timeline and it even extended it a little but it doesn't even stay on the screen for the duration of the timeline. It literally flashes and moves on to the next slide it's so weird.
This post was removed by the author
Hi Avi,
I'm now looking into the slides. Thanks for quickly sharing the file and activity numbers.
Thank you!
Hi Avi,
I just checked the file and great news! It's fully working from my end. I am also using the same version as yours, Articulate Storyline 360 and the slide only advances Next whenever I click the next buttons for Activities 14, 15 and 16.
I tried guessing the answers to your essay questions and then the answer layer appears, tand there it was, waiting for me to click Next. Then, slides only move forward after I clicked the triangular blue next button.
This seems to be a bug. To attempt fixing it, just save your changes and try to re-launch your Articulate360 to open your Emitters_Mod3_v4.story
Please help the Articulate Team track and resolve bugs such as these my filling out this form.
Let me know if the save change then relaunching worked. Otherwise, send a reply in this discussion.
Did you test the slide or the scene? Because I have tried on 3 different computers including my own laptop which has a newer version and it is still doing the same thing.
I definitely think its a bug. I think I am going to just create another slide instead of a layer as a work around.
Thank you so much for looking into it for me.
Hi Avi,
Really sorry you're running into this trouble. I'd love to take a look at your file. Would you mind sending it to me here? I'll take a closer look at it and let you now what I find. Thank you!
Hi - this is describing, almost exactly, a challenge I am having right now. Oddly, sometimes it runs fine when previewing Scene rather than Slide, but this isn't consistent. And the "quick skip" to the next slide is always happening in Review. The features of my course mirror all of the details of Avi's except that mine are drag-and-drop slides rather than text entry. And I have two layers (correct and incorrect) set up according to outcome. Both are behaving the same: flash appearance and skip to next slide. (Slide Advances by User, Hide Slide Layer when Timeline Finishes is unchecked, only triggers to advance to next slide are the Continue buttons within the two slide layers.)
Has there been any further findings on this particular case, or should I go ahead send along the file (if someone's willing to have a look)?
Hello Andria,
It looks like Avi may have worked directly with another community member and did not reach out to our support team to share the file, so I do not have any additional information to share with you here.
We'd be happy to take a look and help you with your file. With your permission, please share your project file so we can investigate what's happening. You can share it publicly here, or send it to me privately by uploading it here. I'll delete it when I'm done troubleshooting.
This issue is reappearing for me as well now, and I can't put a finger on it.
The layers in question only have timer triggers to close the layers, except for one single button.
However, my layer acts as if that button is being clicked, even though I haven't done so.
Hi, Luc.
Thank you for reaching out!
We have not received project files from Avi or Andria, so this is possibly file-specific. I'd be happy to take a look at what's going on. You can either share your file through this post or privately through a support case.
Is there a resolution to this issue? It has just started to happen for me. I have created a slide with text entry (essay question) and a 'feedback layer,' showing possible responses for the learner to compare to, that shows when they click a custom Submit button. The triggers I have set on the custom submit button are 1) submit TextEntry and 2)show layer 'Feedback'. I have also set the TextEntry to be required (i.e. the learner cannot skip it). When I review the slide in SL360, if I do not enter text in the TextEntry field, I get an error saying I must complete it before advancing and the layer 'Feedback' does not display. This is good and is what I expected. However, when I do enter text in the TextEntry field, and click the custom Submit button, the layer 'Feedback' displays but the slide immediately advances to the next one.
If this has not already been resolved, I can upload the file I am working on for further troubleshooting.
Thanks!
Yes, please upload it.
Here is the file. Slide 2 is the one in question.
Thank you for any suggestions you can make!
The Submit process has some hidden, built-in triggers. One of them shows the appropriate Correct or Incorrect feedback layer. I understand you want to use your own custom feedback layer, so you did not include the built-in ones. In the event that there are no feedback layers, another built-in trigger jumps to the next slide, after recording the result, and that's what is causing your problem.
If you want to record the result, you must keep the submit trigger.
In the attached sample, I have moved the Submit trigger from the base, and put it on the feedback layer. That solves the first problem, but causes another. Now there is no message if the question is not answered. so I had to build a custom layer for that.
Thank you for looking at this. Although I have a work around (see below) I will take a look at what you've done and see if that works better than mine!
I have found a work-around, although have not solved the actual problem. Instead of using an Essay Graded Question, I inserted a Data Entry (text) field instead. I simulated the 'User must answer' condition that is on Graded Questions, by adding another layer that shows a prompt to "Enter your answer and click submit" if the variable TextEntry = blank. The slide now acts as I want - if the user does not answer, they get a prompt to enter their response and click Submit. When they do that, the Feedback layer is displayed, showing the correct answer and stays on the screen until the learner click Continue to proceed to the next slide. Fortunately, it is not critical for me to use a graded question here.