When opening my colleague's Storyline file, I get a message box (attached) telling me that the fonts listed are not installed on my PC. They are. I can see them in my fonts list and they are also in my Fonts folder. Once in Storyline, I can even select the font claimed to be missing from the Fonts menu. The problem is that it does not render it consistently or correctly. Is this a common problem and is there an easy solution?
Hi Leslie, I've not heard back from anyone and I have an urgent project which needs to be finalised this week. Can I please ask someone to look in to this asap? Many thanks.
I can attest that the missing font issue is still a problem.
I get the Missing Font notification (screenshot attached). If I look for the font (which is definitely installed on my system, and in use elsewhere) in the drop-down font face list it will not appear, but if I type it into the font face box manually, it will complain that the font is not on my system and ask if I want to use it anyway (screenshot attached). When I do this, as has been noted in previous posts, the text will be in the desired font face.
Sorry you're seeing this problem again, Joanna. Could you share a screenshot of the HelveticaNueueLT Pro font in your Windows Fonts folder? In the meantime, we'll do some more testing to try and recreate this problem on our end. Thanks!
Have you also double checked that you're on the latest update of Storyline 360, Update 14? And check you look into your Windows font folder to ensure those fonts are installed locally as well?
I am also having same Issue. I just upgraded to 360 and it says that font Swiss 721 is missing. In storyline 2 that I still using as well it is everything OK. But it is very strange as it show in the font box but when I want to export it does not recognize it and turns into a very weird fonts.
You mention exporting it, but does that mean you are publishing and then uploading to that published environment? Is that when you are seeing the issue?
I know viewing locally can cause some issues, so I wanted to be sure you weren't viewing the published course locally vs viewing in the intended environment.
The fonts converts to a different characters when I am previewing and when I publish them for web or LMS and viewing locally from my computer. Didn't upload the course yet as the characters are wrong.
Did you check your Windows font folder as Ashley shared above?
If you need us to take a look, you are welcome to share the .story file and the font file with us. If you can't share here in the forums, you can share here privately.
Is there a way to get 360 to recognize fonts that aren't installed on the system directly, but are synced with cloud apps such as TypeKit?
I keep getting the message that some of the Proxima Nova faces aren't on my system, which is true, but they are synced via TypeKit. It'd be great if 360 would recognize web-based fonts. (Or, if it already does recognize them and I just need to do something on my end to activate this, please let me know.)
Fonts installed on your system using Typekit should work in Storyline. We've seen a few versions of the Proxima Nova fonts. Can you confirm that the particular Proxima Nova you're using is the same one found in the Adobe Typekit? Also, let me know what Windows version you're using.
If you can either share the font file or at least point us to where we can obtain it, that will be helpful for testing as well. Thanks!
I, too, am still getting this error. I am running Storyline 3 Build 3.4.15731.0, released May 8, 2018. The last error I received was that I am missing Future Std Heavy but I confirmed it is installed on my PC. I am running Windows 10, 64-bit, version 1607. Screenshot attached.
Curious if this was ever resolved? I get this issue every single time I open any Storyline file. Exact same issue as the author, error message about a font that definitely exists in Storyline. It is easy enough to bypass the error, but it is a little annoying b/c I am in the habit of launching a large file and then walking away while it loads up. However, this error puts a wrench in my typical routine as it won't fully load until you bypass the error message.
What update of Storyline are you working on? The issue initially mentioned was fixed in an earlier update, (Storyline 3 is on Update 4 and Storyline 260 is on update 16) but you may still be seeing it if the fonts truly aren't installed or are not installed in the proper Windows directory.
You could always test by using a standard font that you know is installed such as Arial, Calibri, Open sans, etc.
Let me know what you find and we can keep troubleshooting from there!
YOu wrote about "the right directory" to instal the fonts in". Then what directory should the fonts go to? Windows - Fonts, right? Talking Windows 7 Enterprise, serice pack 1.
We are using the Serenity theme to create a certain set of courses and I am building a test at the end of the courses. The Serenity theme does not have the "fill in the blank" graded question and some other questions that we want to ask built into the theme so I simply created those graded questions from scratch. I am trying to use the font Oswald Light Headings for the question font but it's not an option when I build the question from scratch. How can I still use this font to maintain the same branding for this particular program when building a question from scratch? Also, shouldn't the font always appear as an option if it's in the system?
In my Windows 10 directory, here is where I find them all: C:\Windows\Fonts
Often for the font variations (i.e. Bold, Light, etc.) those each need to be installed separately. Another way to check is if that font is picked up by Word or Powerpoint as well, if it's not picked up there either I'd suggest reinstalling it to check!
112 Replies
Hi Leslie, I've not heard back from anyone and I have an urgent project which needs to be finalised this week. Can I please ask someone to look in to this asap? Many thanks.
Hi Kymberleigh,
I made a note on your support case, and our team will be in touch with you as soon as possible!
I can attest that the missing font issue is still a problem.
I get the Missing Font notification (screenshot attached). If I look for the font (which is definitely installed on my system, and in use elsewhere) in the drop-down font face list it will not appear, but if I type it into the font face box manually, it will complain that the font is not on my system and ask if I want to use it anyway (screenshot attached). When I do this, as has been noted in previous posts, the text will be in the desired font face.
So, this harmless bug is not yet resolved.
So sorry you're still dealing with this, Gregg. And to be sure, what version of Storyline are you using? Is it Storyline 3 or Storyline 360?
The problem is still occurring I'm afraid.
I'm using Storyline 360 and I'm having the same issue with Helvetica.
The font is definitely installed, I can see it in other software (PPT, Illustrator) but Storyline displays message about Helvetica missing.
Sorry you're seeing this problem again, Joanna. Could you share a screenshot of the HelveticaNueueLT Pro font in your Windows Fonts folder? In the meantime, we'll do some more testing to try and recreate this problem on our end. Thanks!
I am having this issue with Japanese fonts MS Mincho and Yu Mincho using Storyline 360.
Hi Maryam,
Have you also double checked that you're on the latest update of Storyline 360, Update 14? And check you look into your Windows font folder to ensure those fonts are installed locally as well?
Hi
I am also having same Issue. I just upgraded to 360 and it says that font Swiss 721 is missing. In storyline 2 that I still using as well it is everything OK. But it is very strange as it show in the font box but when I want to export it does not recognize it and turns into a very weird fonts.
Any quick help?
Attached the screeshots
Thanks
Carlos
Hi Carlos,
You mention exporting it, but does that mean you are publishing and then uploading to that published environment? Is that when you are seeing the issue?
I know viewing locally can cause some issues, so I wanted to be sure you weren't viewing the published course locally vs viewing in the intended environment.
Hi Leslie
The fonts converts to a different characters when I am previewing and when I publish them for web or LMS and viewing locally from my computer. Didn't upload the course yet as the characters are wrong.
Carlos
Did you check your Windows font folder as Ashley shared above?
If you need us to take a look, you are welcome to share the .story file and the font file with us. If you can't share here in the forums, you can share here privately.
Is there a way to get 360 to recognize fonts that aren't installed on the system directly, but are synced with cloud apps such as TypeKit?
I keep getting the message that some of the Proxima Nova faces aren't on my system, which is true, but they are synced via TypeKit. It'd be great if 360 would recognize web-based fonts. (Or, if it already does recognize them and I just need to do something on my end to activate this, please let me know.)
Thanks!
Fonts installed on your system using Typekit should work in Storyline. We've seen a few versions of the Proxima Nova fonts. Can you confirm that the particular Proxima Nova you're using is the same one found in the Adobe Typekit? Also, let me know what Windows version you're using.
If you can either share the font file or at least point us to where we can obtain it, that will be helpful for testing as well. Thanks!
Yes i have checked and they are on my windows front folder as we use these fonts with different software. I will send the file privately to you
Carlos
Hey Carlos,
Thanks for sharing your file with the support team.
Looks like removing the font and re-installing was able to correct the issue for you :)
replace the font to avoid seeing the message
https://community.articulate.com/series/articulate-storyline-360/articles/articulate-storyline-360-user-guide-how-to-replace-fonts?_ga=2.54612779.1459913091.1527375672-1287709687.1524759661
I, too, am still getting this error. I am running Storyline 3 Build 3.4.15731.0, released May 8, 2018. The last error I received was that I am missing Future Std Heavy but I confirmed it is installed on my PC. I am running Windows 10, 64-bit, version 1607. Screenshot attached.
Curious if this was ever resolved? I get this issue every single time I open any Storyline file. Exact same issue as the author, error message about a font that definitely exists in Storyline. It is easy enough to bypass the error, but it is a little annoying b/c I am in the habit of launching a large file and then walking away while it loads up. However, this error puts a wrench in my typical routine as it won't fully load until you bypass the error message.
Hi Mia,
What update of Storyline are you working on? The issue initially mentioned was fixed in an earlier update, (Storyline 3 is on Update 4 and Storyline 260 is on update 16) but you may still be seeing it if the fonts truly aren't installed or are not installed in the proper Windows directory.
You could always test by using a standard font that you know is installed such as Arial, Calibri, Open sans, etc.
Let me know what you find and we can keep troubleshooting from there!
Yes!! Save your textbox as default!
Blessings,
Rola
Blessings,
Rola
Suddenly seeing this issue, too! Adobe Garamond Pro Bold, which IS installed, doesn't get recognized by SL 360, v3.16.15842.0.
Questiong now: Can it be ignored or will the project get another font now?!
Kind regards - Lars
YOu wrote about "the right directory" to instal the fonts in". Then what directory should the fonts go to? Windows - Fonts, right? Talking Windows 7 Enterprise, serice pack 1.
Hi Ashley,
We are using the Serenity theme to create a certain set of courses and I am building a test at the end of the courses. The Serenity theme does not have the "fill in the blank" graded question and some other questions that we want to ask built into the theme so I simply created those graded questions from scratch. I am trying to use the font Oswald Light Headings for the question font but it's not an option when I build the question from scratch. How can I still use this font to maintain the same branding for this particular program when building a question from scratch? Also, shouldn't the font always appear as an option if it's in the system?
Thank you,
Cecelia A
Hi Lars,
In my Windows 10 directory, here is where I find them all: C:\Windows\Fonts
Often for the font variations (i.e. Bold, Light, etc.) those each need to be installed separately. Another way to check is if that font is picked up by Word or Powerpoint as well, if it's not picked up there either I'd suggest reinstalling it to check!